We have stayed at this Aloft before. The beds are comfortable and I prefer the option of not having daily housekeeping visits that is offered.
That being said, we arrived 45 minutes before official 3 pm check in time for a 3 night stay. The lobby was empty except for the one young woman at the libby kiosk. I was very courteous in acknowledging that we were a bit early, but was it possible to check in? The reply was " No, sorry "
I don't recall that EVER hapoening to me before, at any chain. At the very least ask our names and put on the pretense of checking if there might be a room ready! Maybe check if we are SPG members?
I left feeling that I was expecting too much.....customer service.More
- Free Wifi
- Free Parking