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“Our honeymoon place-40 years ago!”

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The Abbey Resort & Avani Spa
Ranked #1 of 3 Hotels in Fontana
Certificate of Excellence
Elgin, Illinois
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Our honeymoon place-40 years ago!”
Reviewed 8 June 2012

Excellent place to unwind for a couple of days.
Although we arrived way before check-in time, our room was ready and we were able check in early and have a few extra hours to enjoy.
The breakfast was delicious and reasonably priced.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank George M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Markus S, Manager at The Abbey Resort & Avani Spa, responded to this review, 20 June 2012
Dear George M,

Thank you for the review. I’m glad you enjoyed your time with us.

When it comes to early check in, were all about it. We take great pride in being able to get you settled in allowing you to relax as soon as you arrive. Now, we don’t always have a room ready before check-in, but we’ve made sure that won’t hold up your plans to enjoy our facility. We offer luggage storage and valet service as part of the resort fee so you can take what you need for the morning and get your vacation off to a great start.

Thank you again for reviewing your stay, we look forward to your next relaxing weekend getaway.

Sincerely,
Markus Savaglio
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,054 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (333)
Date | Rating
  • English first
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English first
Barrington, Illinois
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 June 2012

Lovely property, wonderful amenities, excellent restaurant with a creative/agreeable chef, (Fontana), nice service. The only negative.... Way too much chlorine in the indoor pool. Just came back today and already planning when we'll be going for a long weekend next. Superb.

Room Tip: Ask for upper level, waterview.
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  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bezonline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Markus S, Manager at The Abbey Resort & Avani Spa, responded to this review, 9 June 2012
Dear Bezonline,

Thank you for posting a review about your recent stay with us. We are delighted that you enjoyed your time with us.

We take great satisfaction in our manicured landscapes and our expertly trained culinary team, and we appreciate the praise.

I have brought your concern over the amount of chlorine in the indoor pool to the attention of our Certified Pool Operator; he assured me that we maintain our pools according to state regulations, checking them four times daily.

Thank you again for choosing The Abbey for your vacation. We are all looking forward to your return in the near future.

In Service,
Markus Savaglio
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Evanston, Illinois, United States
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 31 May 2012

We arrived early and our room was not ready, which was fine, but the receptionist was not very helpful regarding what our options were with what to do while we waited. After pressing her for options, we decided on the Champagne Brunch at the Grill. $27 for a buffet is definitely the most we have ever spent on brunch. However, it was very good and we were starving.
Next we went to the family pool. Even though it was 90 degrees out, the pool was waaaay to cold and our son wouldn't swim in it. They were also out of towells. (This happened consistently over the weekend). I recommend bringing your own towells. The adult pool was a much more comfortable temperature, as was the indoor pool. The service at the pool cabana was painfully slow - 20 mins of standing in line to get a drink. Normally, I wouldn't be too bothered by freezing water or lack of towells, but at this price, you would expect the details to be taken care of. And the system at that pool stand was just silly.
We had a lovely dinner overlooking the harbor at the Waterfront. However, we were told by the hostess that there were no tables outside and that none would be available for 45 mins to 1 hour. Then we overheard another employee talk about the 2 open tables outside. There were actually at least 4 open tables outside, so I'm not sure why she was resistant to sit us out there.
There were small kid's activities that my son enjoyed - smores at the fire, glow in the dark swiming at night, game room.
Overall, we think this resort is really nice and we are interested in coming back in the winter to take advantage of the spa. The high ceiling in our room was nice, it was clean and the bathroom was nice with a double sink and Kohler fixtures. Maybe if they are not so busy, they will be able to get the guest service details right.

Room Tip: We liked the upper level room due to the high ceiling.
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  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Markus S, Manager at The Abbey Resort & Avani Spa, responded to this review, 6 June 2012
Dear Amy R,

Thank you for posting a review about your recent stay with us at the Abbey Resort & Avani Spa. We appreciate your feedback.

We were delighted to hear that you enjoyed the Campaign Brunch at the Fontana Grill, the delicious food options at the Waterfront, the cleanliness of your guestroom, and the wide array of children’s activities.

I would like to apologize for the lack of communication at both the waterfront and the front desk, and for the amount of time you had to wait for pool towels and drinks. I will bring these issues to our weekly managers meeting and they will be quickly resolved. I know this doesn’t change your experience, but I wanted to assure you that we heard your concerns and will do something about it.

Thank you again for choosing the Abbey, without your feedback we cannot continue to improve our services. We are all looking forward to your return.

I hope you enjoy your upcoming winter spa vacation.

Sincerely,
Markus Savaglio
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Genesee, Wisconsin
2 reviews
Reviewed 25 May 2012

My husband and I had a wonderful stay at the Abbey Resort. It has everything, and is away from the crowds of downtown Lake Geneva. The Avani Spa is stunning.

Room Tip: We had a poolside room - a door opened to small patio and short walk to outdoor pool. It was wonderf...
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BethK2801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Markus S, Manager at The Abbey Resort & Avani Spa, responded to this review, 6 June 2012
Dear BethK2801,

Thank you for posting a review on Tripadvisor. We are glad you enjoyed your couple’s getaway.

I don’t think I could have described our resort any better. We can’t wait for your next stay.

See You Soon,
Markus Savaglio
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Iowa
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 22 May 2012

We stayed at the Abbey over the weekend of May 19th for our 22nd wedding anniversary. The hotel is nice - good variety of things to do; adult swimming pool, kids pool, spa, game room, nearby boat rentals, fire pits, and various restaurants in the hotel and a couple close by. The room we got was a double - high beds so those who might have trouble getting into bed may want to request a stepping stool. The room was clean but does look dated and needs a little TLC (water stains in ceiling, peeling wallpaper, scratchy sheets). We had dinner at the Waterfront Grille. I had a turkey reuben (not good), my husband had the walleye - very good. We also went back one night for some apple crisp - good apples, crust too sweet almost pure brown sugar. We also had dinner at the Fontana grille and took advantage of the prime rib buffet. The prime rib was tasty, potatoes overcooked, good salad and fruit, desserts were just okay. The staff was very friendly. Be aware that the walls at this hotel are thin and if you are a light sleeper you may want to pack a fan or bring ear plugs. I think next time we will try another place, but we don't regret our stay here.

Room Tip: Location is about a 15 minute drive from downtown Lake Geneva.
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fellowtravelerIowa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Markus S, Manager at The Abbey Resort & Avani Spa, responded to this review, 6 June 2012
Dear FellowTravelerIowa,

Thank you for posting a review about your recent stay with us at the Abbey Resort & Avani Spa. We are delighted that you found your anniversary weekend to be an enjoyable experience.

We take great pride in the variety of activities offered at the hotel and the friendliness of our staff.

I would like to apologize for the few dining items that were not up to our quality standards. I have alerted our culinary team to your specific observations and they have assured me that your experience was isolated.

I would also like to apologize for the condition of your guest room; this is most certainly not how we maintain our guestrooms. Please contact me at 262.275.1433 at your convenience so I can identify the room you stayed in and get the deficiencies corrected.

I would like to thank you again for choosing The Abbey Resort. I look forward to hearing back from you.

Sincerely,
Markus Savaglio
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Abbey Resort & Avani Spa

Property: The Abbey Resort & Avani Spa
Address: 269 Fontana Blvd, Fontana, WI 53125-9604
Region: United States > Wisconsin > Fontana
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Fontana
Price range (per night): ₹ 7,951 - ₹ 21,267
Hotel Class:3.5 star — The Abbey Resort & Avani Spa 3.5*
Number of rooms: 334
Official Description (provided by the hotel):
Escape to the lake at one of the Midwest's most iconic destinations. Whether you are vacationing on a girlfriends' getaway, business retreat, romantic escape or fun filled family vacation, The Abbey Resort brings you the best of the Lake Geneva experience. The Abbey Resort, on the shores of beautiful Lake Geneva, features 90 acres of manicured grounds. This Lake Geneva resort features lodge inspired accommodations with contemporary conveniences and facilities. ... more   less 
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Also Known As:
Abbey Hotel Fontana
Abbey Resort And Spa
Abbey Hotel And Fontana
Abbey Resort And Fontana
Abbey Wisconsin

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