We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

“Stay somewhere else” 1 of 5 bubbles
Review of Abbey Resort & Spa

Best prices for -
Enter dates for best prices
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Abbey Resort & Spa
Ranked #1 of 3 Hotels in Fontana
Certificate of Excellence
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Stay somewhere else”
1 of 5 bubbles Reviewed 11 October 2011

I definitely think this place is completely overrated. I heard there was some type of renovation done recently but saw no evidence of that when we went. The rooms are very outdated, unattractive & not very clean. There was a bug in our room & the whole place smelled kindof musty & old. Seems like they put all their money into the lobby. Absolutely NOTHING impressive about the rooms AT ALL. The spa is completely overpriced as well. The restaurant (Fontana Grill) was not that good either. I admit it looked very nice & the live pianist was special but the food was just NOT tasty or good quality. Totally subpar. Nothing impressive about this place & if you're wise, you'll stay somewhere else.

Stayed October 2011, travelled as a couple
Helpful?
3 Thank Shellie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnatTheAbbey, Manager at Abbey Resort & Spa, responded to this review, 12 October 2011
Dear Shellie W.,

I am sorry that you did not enjoy your recent stay here at the Abbey Resort and Spa. We take great pride in exceeding the expectations of all of our guests and we are very disappointed when we receive a negative review. While the overwhelming majority of our reviews are positive we meet and discuss as a mangement team when we fall short to determine what we can do to improve our performance.

Our rooms were completely renovated in 2005 and we added an entirely new linen package just this past August. We will continue to make more improvements to our lodging offerings. Our spa prices are very comparable to other resort spas and we do offer many packages which offer even more value to our guests.

I hope that someday that you might visit us again. If you are in the area please look me up as I would be delighted to show you some of the latest enhancements to our resort.

Sincerely yours,
John Morris
Management Representative
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

993 reviews from our community

Traveller rating
    449
    302
    140
    56
    46
See reviews for
277
374
15
84
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (313)
Date | Rating
  • English first
  • Any
English first
San Francisco
Level Contributor
121 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
4 of 5 bubbles Reviewed 5 October 2011

My buddy and I stayed for one night while we golfed two days in the area. We got a special rate of $99 which gave us a two queen bed room as far away from the water as possible. Safe in the room is a nice touch.

The front desk young lady graciously allowed me to check in at 9:30 a.m., however she was not friendly which I found disconcerting. I knew I should have had my much better looking buddy check in with me. She also promised to email me my final bill which I am still waiting for one week later.

The hotel has very nice pool and spa areas and a very large gym with lots of cardio equipment and weight machines.

Breakfast at the Fontana Grill was very good and reasonable with a friendly staff. The night before we ate at the Waterfront Cafe which was just okay. When I asked the waitress what the seasonal vegetables were with my dinner she replied, "Well, sometimes its carrots, and sometimes its broccoli and sometimes it is cauliflower. Too, too, funny and we are still telling that story.

One last note. The resort has a room/golf package, but if you get the $99 room rate it is cheaper to book the golf separately ($98) for two at Abbey Springs. ($197 vs. $219). We also golfed at the Country Club public course near the resort for $25 for 18 holes cart included on Friday vs. $65 a person at Abbey Springs. It was well worth the money.

Overall, would stay here again (except I am going to make Jim check in)

  • Stayed September 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Marius40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnatTheAbbey, Manager at Abbey Resort & Spa, responded to this review, 8 October 2011
Dear Marius 40,

It was a pleasure hosting you during your recent stay at the Abbey Resort and Avani Spa. Thank you very much for taking the time to post a review and sharing it on Trip Advisor. We are gratified that you enjoyed your golf so much. We have a plethora of wonderful courses very close to the Abbey.

We look forward to your next stay at our beautiful resort.

Sincerely yours,
John Morris
Management Representative
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 5 October 2011

After many visits to Abbey's spa (Fontana Spa, now Avani Spa) there has usually been some type of glitch-robes, equipment down-once there were workMEN right outside of locker/bathroom/shower areas-no spa equipment in women's area was availabe-we weren't warned either. This visit was excellent. Avani aspires to be a world class spa, but I didn't think it met its goal until this visit. Issues in the past with the robes(I'm 2X, my friend 3X). When making reservations for spa services, I would always tell them, to no avail. Until this visit (I did threaten to give a bad review when I made our reservation). Our robes were in our assigned lockers!! Other times there were scrambles to get robes from the men's side, once the robes were waffle weave(new), but we got terry cloth (old) that had so many strings (snags) that it looked like fringe! It was humiliating. This visit the inhalation room was not working-before we left, the front desk lady told us the oil had come in, so it was now working. We ordered lunch at the spa-excellent service & food (lobster cobb salad). Waiter returned to ensure lunch was satisfactory. As always, the spa is spotlessly clean. Robes, slippers, shampoo, conditioner, body wash, shave cream, razors, towels & washcloths, mouthwash, deodorant, lotion, tampons, combs, hairdryers,lockers & key locks provided. Womens hot tub, steam room, dry sauna & inhalation room. Co-ed swimming pool (with lap lanes), hot tub and dry sauna along with plenty of lounge chairs, tables & chairs, current upscale magazines, newspapers along with water, ice, juices, coffee, tea & signature Abbey apples available. I did mentiion I've been here plenty of times! Personnel continue to be friendly: asking how things are, are you enjoying yourself, etc. Special kudos to the lady in the high heels-sorry I didn't get your name-but you certainly did take good care of us! So, here's my "bad" review!! Thank you Abbey & Avani.

Room Tip: All buildings are connected, so one doesn't have to go outside--unless one wants to. Great for...
See more room tips
  • Stayed October 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sad716
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnatTheAbbey, Manager at Abbey Resort & Spa, responded to this review, 8 October 2011
Dear sad716,

We would like to thank you for taking the time to post such a thorough review and sharing it with other guests on Trip Advisor. It is through feedback such as yours that we are able to improve our products and services.

We are thrilled that you enjoyed your stay with us so much. We are very proud of The Avani Spa and we constantly receive accolades on our service.

We hope that you will be able to visit us again in the near future.

Sincerely yours,
John Morris
Management Representative
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mesa, Arizona
Level Contributor
17 reviews
5 of 5 bubbles Reviewed 26 September 2011

My sister and I took a short getaway trip to the Abbey Resort and Spa. The accomodations were lovely and we had great outdoor space right outside our room. The resport is obviously not new but very well maintained and up to date. The beds were wonderful and the bathroom was beautiful and spacious. We had spa services scheduled both days of our trip. the spa is lovely, relaxing and fun. I would recommend this resort to anyone staying in the Lake Geneva area.

  • Stayed September 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KBaz_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnatTheAbbey, Manager at Abbey Resort & Spa, responded to this review, 27 September 2011
Dear Kbaz_11,

I would like to thank you very much for posting a review about your recent stay with us.I am delighted that you had a chance to visit and relax in our beautiful Avani Spa. Our goal is to have everyone relax and enjoy the tranquility as much as you were able to.

It is quite an honor to have you travel all the way from Arizona to visit us and we hope that you will be able to visit us again in the very near future.

Sincerely yours,
John Morris
Management Representative
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Evansville, Indiana
Level Contributor
227 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed 25 September 2011

I recently spent 3 days at the Abbey Resort for a strategic planning meeting for my company. I wasn't sure what to expect since I had not been there since mid-1980s for another business meeting. Wow I was very pleasantly surprised how well the property has held-up.

The rooms were definitely updated and spacious. The food was fabulous.....especially the Fontana Grill. Best salmon dish I have had in a long-time.

I want to especially single out the Avani Spa. The staff was very nice and the facilities definitely put the guest into a calm and relaxed setting. The workout and cardio room was stocked with well-maintained equipment. The locker rooms were very nice and spacious. The pool area had a very comforting atmosphere....especially early morning before the sun rose and in the evening. That had to be the BEST whirlpool bath I have been in for years...and I travel alot and use alot of hotel fitness facilities.

I had had an especially stressful 2nd day of my meeting and made an appointment for a massage at the Avani. Peggy was wonderful and really helped workout the tension in my muscles.

I am definitely planning to take my wife back to the Abbey sometime over the next year for a relaxing get-away weekend. It is a great year-round facility. So glad it has still held it's value all these years and the upgrades made in recent years are appreciated.

Thanks again for a great stay!

Rick C.
Evansville, IN

  • Stayed September 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rick C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnatTheAbbey, Manager at Abbey Resort & Spa, responded to this review, 27 September 2011
Dear Rick C,

What a pleasure it was for us to read your review about your recent stay here at the Abbey Resort and Spa. We love hearing stories about past guests who come back to visit and are just as satisfied as they were on their first visit. Thank you for the compliment.

We are delighted to read about how much that you enjoyed the Avani Spa. It truly is a spectacular facility. We will make sure to let Peggy know about your rave review about the massage that she provided. We will be looking forward to having your wife join you on your next visit.

Sincerely yours,
John Morris
Management Representative
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Fontana
6.8 km away
The Ridge Hotel
The Ridge Hotel
#9 of 15 in Lake Geneva
4.0 of 5 bubbles 97 reviews
8.7 km away
Lake Lawn Resort
Lake Lawn Resort
#1 of 7 in Delavan
4.5 of 5 bubbles 938 reviews
11.4 km away
Geneva Inn
Geneva Inn
#1 of 15 in Lake Geneva
4.5 of 5 bubbles 407 reviews
Show Prices
Show Prices
Show Prices
12.6 km away
Cove of Lake Geneva
Cove of Lake Geneva
#11 of 15 in Lake Geneva
3.5 of 5 bubbles 504 reviews
15.3 km away
Timber Ridge Lodge & Waterpark
7.7 km away
Inns Of Geneva National
Inns Of Geneva National
#12 of 15 in Lake Geneva
4.5 of 5 bubbles 70 reviews
Show Prices
Show Prices
Show Prices

Been to Abbey Resort & Spa? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Abbey Resort & Spa

Property: Abbey Resort & Spa
Address: 269 Fontana Blvd, Fontana, WI 53125-9604
Region: United States > Wisconsin > Fontana
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Fontana
Price range (per night): ₹ 8,780 - ₹ 16,676
Hotel Class:3.5 star — Abbey Resort & Spa 3.5*
Number of rooms: 334
Official Description (provided by the hotel):
Escape to the lake at one of the Midwest's most iconic destinations. Whether you are vacationing on a girlfriends' getaway, business retreat, romantic escape or fun filled family vacation, The Abbey Resort brings you the best of the Lake Geneva experience. The Abbey Resort, on the shores of beautiful Lake Geneva, features 90 acres of manicured grounds. This Lake Geneva resort features lodge inspired accommodations with contemporary conveniences and facilities. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia and Agoda so you can book your Abbey Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Abbey Hotel Fontana
Abbey Resort And Spa
Abbey Hotel And Fontana
Abbey Resort And Fontana
Abbey Wisconsin

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing