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Reviewed 9 September 2018 via mobile

We have stayed in other Wyndham-badged properties and have always been satisfied with them, but this is one property that is not up to par with any measure of satisfied. The lobby is creepily lit and dark. The restroom in the lobby is below the standard of a bad interstate truckstop bathroom. It didn't appear to have any management at all, and the entire facility is definitely celebrating age. The bartender was a nice enough guy, but he seemed to be the only one able to engage with a guest. In fact, we saw no other employees besides him and the front desk person during our entire stay. We weren't expecting a Four Seasons experience, but we we're expecting something consistent with Wyndham standards, which, until this stay, was always a solid experience. This certainly wasn't that.

Date of stay: September 2018
Trip type: Travelled as a couple
Thank RJLKAL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2018

This was the worst hotel I've ever stayed at. To start, the lobby is extremely gross. It has very odd dark blue lighting and the staff was rude at check in. Then our air conditioning went out, and when we reported it at 11 PM, their solution was to move us to a DIFFERENT HOTEL at that late hour. We were furious and weren't going to leave so late in the night. Therefore, we slept in the stifling room. They didn't offer us any other solution or try to apologize. The bed was incredibly uncomfortable and the sheets were rough.It is not a nice looking place. Avoid at all costs.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Flyer796385
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2018

The lady on the front desk who checked me in was by far one of the most unprofessional people that I met. Also, she had zero customer service skills for the phone. She wasn't wearing a uniform or a badge. Neither were the people in the morning. The main lobby was slab-dashed together. The lobby wasn't fully developed and there were exposed pipes in the ceiling. For some reason, I got put in a tiny room in a strange hallway behind the elevator. The spring on the door closer was extremely tight and I fight with it and had to use the ironing board to prop the door open. The bathroom was too ultra-modern and there was no place to put any toiletries down. Lots of noise outside because there was a bar in the building. Breakfast was quite limited. Donuts and muffins in bags. Small styrofoam cups.

Date of stay: August 2018
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank Rev Johannes M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2018 via mobile

We tried to check in and they actually gave us a key to a room that was occupied. The front fest person was confused and in professional. It took over an hour to find out that the only other room available had no air conditioning on a 94 deg. day. We left. Don’t book this hotel.

Date of stay: August 2018
Trip type: Travelled with family
Thank cathyo853
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2018 via mobile

Very disappointed
Do not stay here!! The employee on Front Desk is terrible, impolite , rooms are filthy. The lobby smells terrible , and not clean .
Train your employees well enough!!!
Definitely we are not coming back here !!!

Date of stay: July 2018
Trip type: Travelled as a couple
1  Thank reemelmasri83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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