I was pretty disappointed with our recent trip to the Courtyard Milwaukee Brookfield. Aesthetically the lobby is pleasing, but it stops there. We arrived around 9 and the staff struggled to greet us. I asked where the ATM was and if there was wifi in the room and was let down on both. No wifi in the room - ok, but no ATM? Every hotel I've ever stayed at has had an ATM! We walked to our room after shopping all day with no offer of assistance to us. We got to our room and while it looked ok on the surface, it was a let down. The shelf was dusty, there was a piece crepe paper hanging from the door to the courtyard as if there was a party that didn't quite get cleaned up before we arrived. The space between the bed and the wall also had paper on the ground - must have forgot to vacuum. The beds were just average and the bedding thin and not comfortable at all - a down or down alternative comforter would go a long way! Also the pillows - I do not think it's necessary for a double bed to have 6 mini pillows on it - why not just have 2-3 standard size pillows. Sleeping was very uncomfortable trying to balance those little pillows. I found that to be very strange. Also it's 2012 - HD tvs should be in all hotels. The next morning we found a check out slip under the door for another room. I kindly brought it to the front desk and the woman working did not speak when I gave it to her and was very confused even though I explained it was not for our room. I asked her if she wanted it and she just looked at me. It was very strange. I asked if we would a receipt printed and she just looked at the computer - I asked again and asked if we would get it when we checked out and she shook her head yes. Again - strange. When we did actually check out, the front desk attendant barely made eye contact, did not thank us for staying, and barely said 5 words to us. Needless to say this will be my last trip to the Courtyard in Brookfield. I frequent the Courtyard Marriot in Wausau for breakfast as it is close to my office. I am not even a guest there and they have the most outstanding customer service I've ever witnessed at a hotel. Always friendly and courteous. Perhaps Brookfield could take some advice from them.
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- Also Known As:
- Courtyard Milwaukee Brookfield Hotel Brookfield
- Courtyard Brookfield
- Brookfield Marriott
- Brookfield Courtyard