The service was good and the portion was extremely generous. I ordered a small sundae, and it was probably five inches tall, not including the whipped cream, and included pieces of waffle cone. The service was friendly though I didn't see any employees for the first few minutes I was in the store; the only person I saw when I walked in went behind a wall and I never saw her again. The ice cream itself is on the icy side rather than creamy; it has a similar consistency to the "icedream" at Chick-Fil-A (if I remember what that is like after many years), though they have multiple flavors. I only tried the chocolate and vanilla twist, and the ice cream tasted pretty good, though nothing special. I would go back if I was in the area.