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All reviews front desk personnel litter box staff was friendly room was clean and comfortable would stay again complimentary breakfast dogs
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4 - 9 of 387 reviews
Reviewed 18 August 2018

This was the worst experience we ever encountered. Our reservations were messed up. The room was dirty and smelled like a litter box and that a cat wet all over the room. THe carpet was disgusting. There was a huge hole in the bathroom door. The air conditioner leaked and caused things to become soak and wet. It was just plain horrible. Would never stay there again.

  • Stayed: August 2018, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank tsk0017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nerissa M, Guest Relations Manager at Days Inn by Wyndham Martinsburg, responded to this reviewResponded 24 August 2018

tsk0017,

We are sorry to hear that your stay & experience was unpleasant. We do our very best to ensure our rooms & equipment are thoroughly cleaned and maintained. Thank you for bringing this misstep to our attention, as it helps us to improve. We hope you will give us another chance should you return to the area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2018

This location is in need of an update. Room was dark, dingy and dirty. Carpet was worn, stained and ripped. Chairs were stained, worn out and torn. Staff was not friendly. Wish I could have a more positive review as I have stayed at this location on previous trips, but I will not stay here again and can not recommend. Sorry, but the only positive I have is that once everyone settled for the night, it was quiet.

  • Stayed: August 2018, travelled as a couple
    • Value
    • Location
    • Cleanliness
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Review collected in partnership with this hotel
Thank Raymond M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nerissa M, Guest Relations Manager at Days Inn by Wyndham Martinsburg, responded to this reviewResponded 24 August 2018

Raymond M,

Thank you for sharing your experience, and I'm sorry to learn that you did not fully enjoy the service, cleanliness and hospitality that we hold to such a high degree of importance in our hotel. We are dedicated to ensuring that you receive the highest level of service and your feedback will help us to correct and improve our accommodations and amenities to better achieve this determined goal. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a
chance to serve you again and will experience the improvements we have made with our
service.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2018

Find another location no matter the price. Pubic hair on bathroom sink, marijuana in halls, loud, didn’t feel safe at all!! Breakfast ends at 9 promptly, no lids for coffee, out of creamer... just bad.

  • Stayed: August 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
Thank Voyage588997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nerissa M, Guest Relations Manager at Days Inn by Wyndham Martinsburg, responded to this reviewResponded 17 August 2018




Thank you for taking the time to complete our survey and share your experience! I am so disappointed to hear that you were so dissatisfied with our accommodations and services and that our rating for your experience is so low. It's important for us to impress our guests and your comments will make this goal that much more attainable. It is our sincere hope that you will one day return to see how your comments have affected our direction in reaching our ultimate ambition of giving each guest a five star experience.

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Reviewed 16 July 2018

We reserved this place at the last minute after staying at an unsatisfactory motel nearby. The rooms were well-maintained, clean and comfortable. Staff were polite and friendly. We did not try the breakfast since we had plenty of food. As other reviews indicate, the walls are thin and you can hear people talking in the rooms next door. This did not bother us since our neighbors were not loud.

  • Stayed: July 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank AcademicCompanion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nerissa M, Guest Relations Manager at Days Inn by Wyndham Martinsburg, responded to this reviewResponded 18 July 2018

Laura H,

Thank you for your kind comments and review regarding our high standards of cleanliness and
hospitality of Days Inn by Wyndham Martinsburg Hotel. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. Your comments have been addressed with our staff and we hope to see you again, soon.

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Reviewed 5 July 2018 via mobile

Super friendly night manager, nice clean room, excellent breakfast offerings, comfy beds, even the rollaway bed was kind of comfy! Good place to crash for a night or 2. Basic, but more than adequate, plus there's plenty of restaurants close-by.

Stayed: July 2018, travelled with family
Thank mommacubed76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nerissa M, Guest Relations Manager at Days Inn by Wyndham Martinsburg, responded to this reviewResponded 6 July 2018

mommacubed76,


Thank you for your kind comments regarding our high standards of cleanliness and were able to provide you a comfortable experience. Your compliment to our breakfast service means a lot to us. We are overjoyed to hear that you had a great time with us and we thank you for sharing your five star experience!

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