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“Terrible hotel”

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Days Inn Martinsburg
Ranked #8 of 14 Hotels in Martinsburg
Reviewed 30 March 2017

On our way back from Canada we stopped at that hotel because they also accept pets. The price of the room was $69.99 which was ok, considering that it is not upper quality hotel. The room was filthy, the outlets were working properly and the two lamps between our 2 beds were not working. They accept pets but they charge also $20.00 per pets if you think about it this is not a kennel, they stay with us, they are little doggies nobody beside us feed them so in other word they do not cost any thing to the hotel. They have to clean up more after we leave, maybe but the room we had was disgusting. It is old and not taking care, I have nothing nice to say about that place.

Room Tip: There is no good room in that hotel, the walls are like thin paper, you can hear every thing from ev...
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  • Stayed: March 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Micheline P V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 21 April 2017

Dear Micheline P V,


We are sorry to hear that your stay & experience was unpleasant. We do our very best to ensure our rooms & equipment are thoroughly cleaned and maintained. Thank you for bringing this misstep to our attention, as it helps us to improve. We hope you will give us another chance should you return to the area.


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Reviews (364)
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66 - 70 of 364 reviews

Reviewed 27 March 2017

When checking in the front desk personnel was very polite. The check in process went smoothly and the room was very clean.

  • Stayed: March 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn
Thank 267anniec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 21 April 2017

Dear 267anniec,

Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. Your comments have been addressed with our staff and we hope to see you again, soon.

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Reviewed 8 March 2017

I was scare about staying there but it was under new management. The hotel was clean and nice and comfortable. The room was nice it look like they put a lot of money in the hotel. I will tell everyone about this hotel and let them know how my stay was. The breakfast was great and I was happy that they had internet connection. The housekeeping was good and they were very nice. The management had good eye contact with me and communication was excellent. I will recommend other people to stay there.

  • Stayed: March 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Christine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 21 April 2017

Dear Christine J,

Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy. Thank you for your recommendation, and we certainly hope that we can be of service to you and your family again on your next tri

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Reviewed 2 March 2017

Overall, it was a good stay and the staff was pleasant and easy to work with. The room I was in had an old mattress that hadn't been replaced yet, but they were under new management getting things back in order. Breakfast was ok, but no eggs or other hot foods besides waffles.

  • Stayed: February 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn
Thank Kathy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 21 April 2017

Dear Kathy T,

We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret to hear that you weren't thoroughly impressed with our breakfast and mattress. We appreciate your rating and are very glad that this annoyance didn't detract too much from your overall experience with us. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.

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Reviewed 19 February 2017

  • Stayed: February 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn
Thank sacrebleu62
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management response:Responded 21 April 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Days Inn Martinsburg

Address: 209 S Viking Way, Martinsburg, WV 25401-5339
Phone Number:
Region: United States > West Virginia > Martinsburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #8 of 14 Hotels in Martinsburg
Price Range: ₹ 3,699 - ₹ 5,102 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Days Inn Martinsburg 2*
Number of rooms: 63
Reservation Options:
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Also Known As:
Martinsburg Days Inn

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