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“Building is Clearly Leaking”

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Microtel Inn & Suites by Wyndham Hazelton/Bruceton Mills
Ranked #1 of 1 Hotels in Hazelton
Certificate of Excellence
Reviewed 12 July 2017

We stayed here this past weekend and it was horrible. Our room on the first floor was so damp that the carpet was noticeably wet when walking on it. This caused the air to be so damp that our sheets were noticeably moist in the middle of the night. The wet carpet caused the most disgusting smell in our room which we just couldn't get rid of. Thinking back, I don't even want to think about the possibility of mold in the carpet!
Secondly, our room keys seemed to only work for one swipe. We kept the key cards away from phone and credit cards that could have set them off and still they errored. Everytime we went to scan it, it would error and we would have to go back to the front desk to get a new one. Between the 3 of us, we probably went through 20 room keys.

10/10 would not recommend.

Room Tip: don't pick a room on the first floor!
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  • Stayed: July 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Elizabeth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Services ... M, General Manager at Microtel Inn & Suites by Wyndham Hazelton/Bruceton Mills, responded to this reviewResponded 13 July 2017

Thank you for the review. With any issue you may have during your stay please let manager know so the issue can be taking care of then. We had maintenance go through our first floor rooms to see if we noticed any wet carpet so it could be taken care of immediately since we could not tell what room you had stayed in. I can assure you we did not find any mold in our rooms. We hope to see you again.

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Reviews (535)
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32 - 36 of 535 reviews

Reviewed 11 July 2017

We stay here when my sister in law and I meet up to exchange my niece. This particular trip our room want the cleanest. The bathroom was pretty dirty, but I just got some Lysol Wipes from the car and cleaned the bathroom myself.

The female desk clerk was very warm and welcoming, the overnight young man couldn't be bothered when we asked for a garbage bag so we could clean up our pizza boxes. He made me feel like I was interrupting his solitaire game.

May have to look for something else for our next meet up.

  • Stayed: July 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham
Thank TaraSantiago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Services ... M, General Manager at Microtel Inn & Suites by Wyndham Hazelton/Bruceton Mills, responded to this reviewResponded 13 July 2017

Thank you for the review. Please let management know of any issues with your stay. I will be bringing this to the attention of our staff so that we can improve on certain issues. Please call general manager. We hope to see you again.

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Reviewed 10 July 2017

In town for a wedding and this was a clean and friendly place to stay. Everyone was pleasant and there were no issues with anything. Queen bed is the biggest you can get but I guess that is a Microtel trademark.
Would stay again. Recommended

  • Stayed: July 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank dshafs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Services ... M, Manager at Microtel Inn & Suites by Wyndham Hazelton/Bruceton Mills, responded to this reviewResponded 13 July 2017

Thank you for the review. We hope to see you again.

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Reviewed 8 July 2017

The room was typical miicrotel style with everything workiing and very clean. The formula room was welcome when arriving late at night and we could just crash. Receptionist could have used some customer service tips, but completed the transaction appropriately. Crowded at breakfast with folks needing tables. Things cleared up eventually. It helped that there were some cute, well behaved kids.

  • Stayed: June 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank mazlyn2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Services ... M, General Manager at Microtel Inn & Suites by Wyndham Hazelton/Bruceton Mills, responded to this reviewResponded 10 July 2017

Thank you for the review. Please let management know of any issues you may have during your stay. We hope to see you again.

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Reviewed 29 June 2017

Everything was fine except the medium sized spider web in the bathroom complete with the spider in it. Made me question the cleaning practices. The comp breakfast was excellent. It helps that sausage gravy over biscuits is my favorite. The staff was great!

  • Stayed: June 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham
Thank briancK4944JP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Services ... M, Front Office Manager at Microtel Inn & Suites by Wyndham Hazelton/Bruceton Mills, responded to this reviewResponded 3 July 2017

I'm sorry to hear that one of natures inhabitants escaped our housekeepers eye and decided to share your bathroom. We strive to make every stay relaxing and stress free. Sorry for any inconvenience that it may have caused. Glad you enjoyed the breakfast, the biscuits and sausage gravy seems to be a favorite for a lot of people. I will share your review with the hotel staff.

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Additional Information about Microtel Inn & Suites by Wyndham Hazelton/Bruceton Mills

Address: 886 Casteel Rd, Hazelton, WV 26525-5710
Phone Number:
Region: United States > West Virginia > Hazelton
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Hazelton
Price Range: ₹ 4,871 - ₹ 7,988 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Microtel Inn & Suites by Wyndham Hazelton/Bruceton Mills 2*
Number of rooms: 59
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Also Known As:
Microtel Inn And Suites Hazelton
Microtel Inn & Suites Hazelton Hotel Hazelton
Microtel Hazelton
Hazelton Microtel

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