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“It was a little below average” 3 of 5 bubbles
Review of Quality Inn Spring Mills - Martinsburg North

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Quality Inn Spring Mills - Martinsburg North
Ranked #1 of 1 Hotels in Falling Waters
Certificate of Excellence
Albany
1 review
“It was a little below average”
3 of 5 bubbles Reviewed 4 June 2012

The night manager was friendly and welcoming. We, too, had to walk through somewhat of a smoking section to get to our room which was not very welcoming. Being from New York where smoking has been banned just about everywhere it's definitely a shock to be in an establishment where it stinks. Our room was OK, could have used some updating and comfy touches (the comforter was thin and almost seemed like we just had a few sheets on top of us.) There isn't much around the hotel for food, luckily we stopped about 3 exits before to eat. I chose the hotel vs. more pricey hotels around because we only needed it for a short sleep pit stop, and while I don't regret it, but I probably won't be booking a hotel room under $100 again.

  • Stayed June 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jaimie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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172 reviews from our community

Traveller rating
    70
    48
    35
    8
    11
See reviews for
54
53
13
21
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • Any
English first
Level Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 9 May 2012

This hotel had a very friendly staff nice location. I stayed on the third floor non smoking room. Unfortunately, i had to walk through the smoking section to get to my room. My room smelled fine but the hallway getting there was pretty bad. The bed was a soft bed, breakfast was just OK for a free breakfast. They had a pancake making machine, biscuits, eggish omelets, cereal, and pastries (hot cinnamon rolls). I would stay there again.

  • Stayed March 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Inkevable
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Relations Manager at Quality Inn Spring Mills - Martinsburg North, responded to this review, 30 June 2012
Dear Inkevable,

Thank you for taking the time to review our property. I am glad to hear that you enjoyed our convenient location and our friendly staff. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I'm very sorry you were not satisfied with the condition of the hotel corridor especially going to your room. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Albans, West Virginia
Level Contributor
67 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 22 March 2012

This Indian owned and operated hotel had a very friendly staff but its just an OK facility.
We stayed on the third floor and it was part smoking and part non smoking.
We had to walk thru the smoking section to get to our no smoking rooms.
Our room smelled fine but the hallway getting there was terrible.
The bed was a very very soft bed and I woke up with the worst back pain I have ever had from a hotel bed.
The breakfast was acceptable as a free breakfast but I wouldnt have paid for it.
Biscuits were hard and dry, bacon was paper thin and floppy. They had a pancake making machine that made one small thin pancake in about one minute, they looked ok.
They did have a good hot cinnamon rolls.. Just on down the road in Martinsburg, WV is another Holiday Inn, its about the same. In this area the Hampton in Martinsburg is the place to stay, I know as I have been in this area meany times for work.

  • Stayed March 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank RamblinPapaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, Virginia
Level Contributor
121 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 bubbles Reviewed 8 March 2012

The folks working at the Holiday Inn Express are a friendly, hard working bunch. They made us feel at home and you can tell they take pride in their hotel. The hotel itself is in need of an update, but overall it was comfortable and in a good location.

  • Stayed January 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Crystal D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lidkoping, Sweden
Level Contributor
63 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 bubbles Reviewed 18 February 2012

Compared to other Holiday Inns/Express where we have stayed recently, this one feels below average. It's not terrible at all, but there's nothing really appealing about it either. Room feels old and in need of some renovations. Old box TV (who cares, but now you know), small lines of black mold here and there in the bathroom (not alarming but it's there), and so on.
I guess this is what you should expect from a roadside motel, but a lot of these establishments have really shaped up lately so you kind of expect more and more. Don't be put off by this review, we all slept through the night, the beds were ok and breakfast was all right. But I won't be hurrying back anytime soon.

  • Stayed February 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank JufferJay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn Spring Mills - Martinsburg North

Property: Quality Inn Spring Mills - Martinsburg North
Address: 1220 TJ Jackson Drive, I-81 Exit 20, Falling Waters, WV 25419 (Formerly Holiday Inn Express)
Phone Number:
Region: United States > West Virginia > Falling Waters
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Falling Waters
Price range (per night): ₹ 4,279 - ₹ 6,953
Hotel Class:2.5 star — Quality Inn Spring Mills - Martinsburg North 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
Our hotel is just off I-81 at exit 20 between Martinsburg, WV and Hagerstown, MD and offers an amazing night's sleep on new mattresses, an incredible value and friendly service. In the morning, we have a Full Hot Breakfast with Sausage, Eggs, Pancakes-In-A-Minute-Flat, Biscuits and Gravy, Fresh Fruit, Hardboiled Eggs, Baked Goods, Yogurt, Juice, Coffee, etc to get your day off to a great start. We have Premium Wi-Fi, High Def Televisions, and Micro-Fridge units in every room for your convenience. We're also a pet-friendly hotel so feel free to bring your furry ones. Our location is close to Hagerstown Premium Outlets, Charles Town casino, Shepherd University and civil war sites including C&O Canal, Harper's Ferry, Antietam National Battlefield. Make the Quality Inn Spring Mills - Martinsburg North your next stop on the trip! ... more   less 
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Also Known As:
Holiday Inn Express Martinsburg North Hotel Falling Waters
Holiday Inn Falling Waters
Falling Waters Holiday Inn
Holiday Inn Martinsburg North

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