Almost brand new. Wonderful staff in particular SAM ( Samantha ) who gave us a room upgrade gratis when I asked why there was no fridge in the room I rented, she said it was only in the suites and offered to move us. NOW THIS IS SERVICE.
The little shuttle comes by all day and nite so you don't have to be conserned about parking at the casino.
The rooms were well maintained and very quiet.
Breakfast was as it is in most Hampton Inns but they went out of their way again when I asked if they had Bagel Toppers as some of the other Hamptons do. She said they made it on another day but she went ahead and made one for us even with me asking her not to go to the trouble.
Anytime the staff saw us they asked if there was anything they could do for us. I would hire the whole bunch tomorrow for any service business.
We habitually stay at Hamptons as we have always been pleased with them and this one was far and away the best we've been in, in years.
As aplus there is a brand new car wash in the same area run by the people who own the hotel and we tried it when we left, and they did a marvelous job.
We didn't win a thing at the casino but this Hampton Inn is a winner.
- Official Description (provided by the hotel):
- Whether in Charles Town to visit the Hollywood Casino at Charles Town Races or traveling on business, the Hampton Inn and Suites Charles Town is the perfect place to relax during your trip. Convenient to Washington, DC, Baltimore, MD and all the sites of West Virginia, this hotel is the perfect place to stop and stay. In addition to this easy access location, enjoy a free, hot breakfast each morning, complimentary internet access, indoor pool, fitness center and clean and fresh Hampton bed. ... more less
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