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“True meaning of customer service”

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Fairfield Inn & Suites Beckley
Ranked #9 of 14 Hotels in Beckley
Level 4 Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“True meaning of customer service”
Reviewed 10 April 2012

Received the best customer service! All parking spots were taken in the front and side of building. Front desk clerk said she would move her car (which was on the side of the building). All employees were very friendly. Breakfast was good -- it was kept well stocked. Would stay here again, and did....on our return trip home.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pinky777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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372 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Willard, Ohio
Level 6 Contributor
92 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 3 April 2012

Hotel is going under many renovations. Very bright, loud colors. Desk employees were very nice. Rooms were fine but very noisy. Walls are paper thin. Could hear everything in the other rooms on the sides of our room. Disappointed there was no hair dryer. No bags for dirty laundry either.
Breakfast was fine. Cereal, waffles, coffee, juice, yogurt. Usual things for contiental breakfast.
Elevators are extremely small.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sunlover5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lansing, Mi
Level 4 Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 2 April 2012

Hotel is undergoing rennovations, didn't affect us at all. Room was nice and clean, comfortable beds, quiet. Hotel was busy with the spring break traffic up and down I-77. Outdoor pool was still closed for the season. The breakfast in the morning was nice and provided cereal, bagels, waffles, etc. We would stay here again.

Room Tip: Asked for a top floor room and and was accomodated easily.
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank niasmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michigan
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 31 March 2012

This place was going through renovations but was no excuse for the filth in the room. The barhroom was the worst. Hair, mold, filth on door handles, counters and brown particles on toilet. Can only imagine what that was.
Every other hotel was booked. Don't stay here!

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trbaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ft. Bragg
Level 5 Contributor
45 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 28 March 2012

-lobby under major construction; at first it appeared the hotel was closed; getting to the front desk to check in was near impossible with tile work, wheelbarrows, construction workers in the lobby.
-No notice of construction work on the website when my reservation was made. Front desk associated advised that other guests had complained about this as well.
-Stairwells/elevators closed at radom making ingress/egress difficult.
-Associate riding luggage cart in front parking lot of hotel. Very unprofessional.
-Associates gather to smoke at the front entrance of the hotel (have seen approx. 5 at a time). Had to navigate a cloud of smoke to enter lobby.
-No hangers in closet.
-Closet shelf not secured in the back so the shelf tilted back.
-Fitness center closed for renovation.
-Room keys abruptly stopped working. It took two trips to the front desk to resolve the problem. Keys were changed without any identification or name request (was only asked for the room number). This is a serious security breach.
-Debris was hauled thru the front parking lot between guest vehicles (wheelbarrows and carts of debris) when it could have easily been removed thru the back entrance away from customer vehicles.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BraggDLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Beckley

Property: Fairfield Inn & Suites Beckley
Address: 125 Hylton Ln, Beckley, WV 25801-2672
Region: United States > West Virginia > Beckley
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Beckley
Price range (per night): ₹ 8,508 - ₹ 13,730
Hotel Class:2.5 star — Fairfield Inn & Suites Beckley 2.5*
Number of rooms: 87
Official Description (provided by the hotel):
A new look for a familiar name, the Fairfield Inn & Suites by Marriott in Beckley, West Virginia, was extensively renovated in 2012. All of our guestrooms and suites have been refreshed to a bright new look. Our guests will enjoy a complimentary hot breakfast each morning. All of our non-smoking rooms and suites feature complimentary WiFi, mini refrigerator, microwave, and 32" television. Our cadio room is available 24/7. Pets are welcome (with a fee) in one of our designated pet rooms located on the first floor of the hotel. The hotel is located near many restaurants. Our seasonal outdoor pool opens Memorial Day weekend and closes after Labor Day. ... more   less 
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Also Known As:
Fairfield Inn Beckley Hotel Beckley
Fairfield Beckley
Beckley Fairfield Inn

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