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“Unpleasant Customer Service Experience” 3 of 5 bubbles
Review of Crossland Economy Studios - Tacoma - Hosmer

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Crossland Economy Studios - Tacoma - Hosmer
Ranked #16 of 28 Hotels in Tacoma
California
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Unpleasant Customer Service Experience”
3 of 5 bubbles Reviewed 19 February 2008

Great place if you are looking for a budget price with kitchenette included. The premises is clean and there is a security guard from closing time to 7 am the next day. I stayed for 10 days and I was only given one day of housekeeping service. Dirty towels are changed upon request. I found the front desk check - in attendant to be at times rude. Management should probe into their customer service department so that happy clients can return again. It is useless to have an affordable place to stay when the guest or customer service is no up to par.

  • Liked — good price with a kitchenette and security guard service
  • Disliked — unpleasant front desk employees
Stayed February 2008
Helpful?
Thank Austate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Extendedstayhotels, Regional Director of Operations at Crossland Economy Studios - Tacoma - Hosmer, responded to this review, 9 January 2009
Thank you for taking the time to review your recent stay at Crossland Economy Studios in Tacoma-Hosmer, WA. Our company prides itself on excellent guest service, which is why I was disheartened to read about your experience. Please accept my sincerest apologies that you weren’t completely satisfied with your stay. You are a valued customer and it would give us great pleasure to again have you as our guest in the future. I also encourage you to reach out to new General Manager at 253-538-9448 at any time with further comments or questions.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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90 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Paintsville, Kentucky
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 bubbles Reviewed 22 August 2007

We found this hotel on hotwire for 40 dollars a night and was happy to save so much money. Well as my Granny always said, "you get what you pay for" The room was so small and basic. We booked for 2 people (adults) and was given a bed that a two year old would be too big for! It was this tiny bed that felt like concrete! We booked for 8 nights and my neck was sore the whole time because of the horrible bed. The kitchen was small and we were only provided with 1 coffee cup...thats it no other glasses or cups.
Don't expect good company either, people actually live in this hotel and they didn't look very nice. I was approached by a very scary looking homeless man. They have a security guard patrolling 24/7, that is how scary the neighborhood must be. Dog doo was all over the grass, I actually stepped in some before work and I was MAD!
The only good quality was the laundry room which had 4 washers and eight dryers. It costs 1.00 per load to wash and another 1.00 to dry. It stayed open 24 hours so I was able to do all my laundry. It was also good to have a small fridge, stovetop, and microwave so I could cook.
The bed was the most horrible and uncomfortable bed ever! Being cheap is so not worth staying here...pay a little more and be comfortable somewhere else. Oh and they charge a fee for internet!

  • Liked — Being able to cook, 24 hr laundry
  • Disliked — The horrible small hard bed, small and cheap looking room, bad and rough looking neighborhood/neighbors
  • Stayed August 2007, travelled on business
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check-in / front desk
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank melena99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Tacoma hotels

Fairfax, Virginia
Level Contributor
27 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 bubbles Reviewed 22 May 2006

The room was small for any kind of motel. The bathroom was nice but also again small.

The overall experience wasn't that bad. Bed wasn't the greatest but it's something that you expect when you pay 50 bucks a night.

The one problem that I have with the place is that there is no housekeeping unless you specifically request it. They do not change your sheets or give you fresh towels. They do however have a convenient microwave and small fridge in each room.

I'd stay in this place again if I wanted to save money (about 10 to 15 bucks a night).

  • Stayed March 2006
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank mahndoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, WA
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 5 March 2006

Booked this place for 2 nights through Priceline. The bed was so hard and uncomfortable that I checked out after 1 night and just forfeighted the 2nd nights fee. It really was that bad!

The room is very small but was clean, although the 1st room they tried giving me smelled like an ash tray. The 2nd room I tried (the one I stayed in for 1 night) was just recently painted. So, I chose to live with the smell of fresh paint over the smell of an ash tray.

I am just so glad I left after 1 night and won't have to sleep in that terribly hard bed again! I would never stay here again.

  • Stayed March 2006, travelled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank twinton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandwich, United Kingdom
Level Contributor
110 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 260 helpful votes
3 of 5 bubbles Reviewed 16 November 2005

This place is basically a motel - I would not choose to stay here for more than a couple of nights (although it is part of the Extended Stay family...) It was very clean, and had a decent (if very small) full kitchen with pots, crockery and utensils. The doors open onto the carpark/walkways, so may feel less secure than some would like.

  • Stayed November 2005
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
8 Thank Thomas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crossland Economy Studios - Tacoma - Hosmer

Property: Crossland Economy Studios - Tacoma - Hosmer
Address: 8801 S Hosmer St, Tacoma, WA 98444-1838 (Formerly Crossland - Tacoma / Hosmer)
Phone Number:
Region: United States > Washington > Tacoma
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #16 of 28 Hotels in Tacoma
Price range (per night): ₹ 4,161 - ₹ 5,116
Hotel Class:2 star — Crossland Economy Studios - Tacoma - Hosmer 2*
Number of rooms: 129
Official Description (provided by the hotel):
Welcome to Crossland Studios - Tacoma - Hosmer. We are located right off of Interstate 5 and across the street from Helen B. Stafford Elementary School. Our property is just 6 miles from the Greater Tacoma Convention Center. Our hotel is designed especially for longer stays with studios featuring kitchens or kitchenettes and plenty of work space. ... more   less 
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Also Known As:
Crossland - Tacoma / Hosmer Hotel Tacoma

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