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All reviews continental breakfast west building light industrial area mini fridge and microwave would stay here again bed was comfortable freeway cereal ac
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Reviewed 19 September 2018

We prepaid our hotel through Experian. My husband made the mistake and gave them his Mastercard upon arrival and we were charged $281.74 for one night. When it was paid for at $98.00. I called the hotel after seeing the additional charge. She said we were a no show. I gave her the room number and now we are waiting for our bank to research the additional charge and they have $375.74 of our money. And there is no way that this hotel was worth $375.74 for one night. And we had to cancel his charge card on top of everything which cost us an additional fee.

Date of stay: August 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Linda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nerissa M, Guest Relations Manager at Rodeway Inn & Suites Spokane, responded to this reviewResponded 4 weeks ago



Thank you for bringing to our attention your experience and comments regarding your stay in
our hotel. I am very sorry to hear that you encountered such unusual inconveniences
during your most recent experience with us, especially that we were not able to address the
issues and misunderstandings right away. .You are welcome to contact us at the Hotel, should you have any other concerns about your stay. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future.

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Reviewed 10 September 2018

When we arrived, we were greeted by an unfriendly desk clerk. Ok, bad day for him, but we don’t deserve his rath. Bare minimum of a room. No ice bucket. Back to the desk to ask for one......all but accused of taking it. Finally after 15 minutes, they find one for us. No cups either, but we brought our own. Breakfast is not much. Coffee was empty, and took asking twice and waiting too long to get any.

Room tip: Ask for ground floor as there are no elevators.
Date of stay: August 2018
Trip type: Travelled as a couple
Thank nancyrL5956SX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nerissa M, Guest Relations Manager at Rodeway Inn & Suites Spokane, responded to this reviewResponded 4 weeks ago


We are very sorry to hear the unprofessional act of the clerk. We already informed the management about this for necessary actions. We value our customers well and we apologize for mistake of the clerk. We assure you that this is not to happen again. On behalf of our entire staff, we thank you for your business and we hope to see you again.

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Reviewed 16 August 2018

I had accidentally booked for the wrong night but was lucky that there was a room still left for the night since I arrived after a very long day with a young child. It is not in a great area but no shady characters hanging around.
Michael was working the desk that night and he was extremely nice and helpful. I felt bad for him because the phone was constantly ringing with people searching for a room for the night. I heard him tell one a few people about the rooms that were available . He explained that the AC wasn't working in one room, one of the beds was broken in another room, another room was a smoking room that smelled of cigarette smoke. I got "lucky" and had a room that was non smoking but it was THE MOST bizarrely decorated room I have ever stayed in. There was a large cow, donkey, pig and ferris wheel painted on the walls. There were stacks of hay bales and a fake potato sack. Straingest decoration ever! The bed was comfortable and the room was clean so no real complaints.

Room tip: 2 separate buildings. try for a room in the same building as the reception, the other building looks run down
Date of stay: August 2018
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank nicaliw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nerissa M, Guest Relations Manager at Rodeway Inn & Suites Spokane, responded to this reviewResponded 4 weeks ago

nicaliw,

Thank you for taking the time to complete our guest satisfaction survey and for rating our Rodeway Inn & Suites Spokane hotel . It is rewarding to hear that we have succeeded in making you feel at home and that you
experienced no difficulties with our services or amenities. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2018

All other lodging was booked. We needed a place to rest for a few hours before continuing our journey West. It is cheap, the rooms smell but a relatively clean. I have stayed in worse places before. Pet friendly.

Date of stay: August 2018
Trip type: Travelled as a couple
Thank Tim J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nerissa M, Guest Relations Manager at Rodeway Inn & Suites Spokane, responded to this reviewResponded 4 weeks ago


Tim J,

I am so sorry that you smelled of unpleasant in your room. In the future please address immediately so that our staff will clean and disinfecting to restore the clean smell of our accommodations. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

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Reviewed 21 June 2018

The room did not have a clock and they did not give us toilet paper. The breakfast for our room was in separate building - so when it was raining we had to go out and across the parking lot to get to the breakfast. They only gave one towel per person, so you better not plan on taking more than one shower a day!! Even though the rate was very reasonable, I would have thought that at least they could of given us toilet paper.

Room tip: Make sure you ask for a room in the main building or you will have to cross the parking lot to get your breakfast, if it is raining,
Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank overkill590
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nerissa M, Guest Relations Manager at Rodeway Inn & Suites Spokane, responded to this reviewResponded 4 weeks ago

overkill590,

Thank you for letting us know about the inconveniences that you encountered during your
recent stay at our hotel. We take all reports of lacking service and your suggestions for improvement, particularly those that you have raised. We greatly appreciate your time in bringing a number of important matters to light and we hope that you will find your expectations to be far surpassed during your next stay with us. Kind regards.

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