The hotel is pretty and new. You do smell smoke through out the hotel. We were in a non-smoking room. They have a mini casino in the entry of the hotel. They do have rooms to bring your pet. $ 25 charge per pet. Read your contract before signing. My son and his friend requested a 1/2 late check out for the two rooms we had. This person at the front desk said there was a $ 25 late check out fee. My goodness we are talking about Sunday morning. We wanted to try the buffet for brunch. we phoned at 10:30 for the request. Well let me tell you the conversation got very heated. My son wanted to speak to this persons superior . She said she was. She was a stinker I heard the conversation. My son went to the casino and to speak with a manager. Goodness all this because this lady was just so nasty. All in all my son's host came and spoke with him and it was resolved. All this fuss over someone that needs to be retrained in customer service. To be fair I didn't go down the whole contract while signing in. We all respect the hotel staff needs time to get the rooms ready for the next visitors and usually are out of rooms on time. Goodness it was just a half and hour.
- Official Description (provided by the hotel):
- Lucky Eagle Casino & Hotel features more than 1,300 of the latest slots – plus blackjack, keno, craps, bingo, roulette, and more. The warm and inviting 170-room hotel is connected to the casino and features a Starbucks®, a slot room with 86 games, and nicely appointed rooms and suites. ... more less
- Reservation Options:
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