Recently some friends of ours generously gave us a Groupon for a one night stay at this hotel. Even though it was free, we found ourselves rather disappointed. We had very similar experiences to other reviewers and I am amazed they are not making changes after all the bad reviews.
We spoke to one of the friendly owners over the phone and were given very basic instructions as we would be arriving "late" (after 2 pm). At this point we weren't worried, assuming that instructions and a room key would be left for us on the door, which has happened in the past at other location with no problems. We arrived at about 6pm to an empty house. There was a note on the door addressed to "dear guest", not our names, giving us the alarm code to the main house and two phone numbers. We looked for a key and found none. We entered our room, looked around, thought, "What do we do with our stuff while we go out for dinner? We can't lock the door without a key so ... we have to bring it all with us?" We stayed in the basement suite that faces the back alley so we decided to wander upstairs and see if anyone was around that we could speak to. On the front door of the house was a note from one of the owners saying she was "downstairs". Upon entering we found the house completely empty, even with snooping in every room!
We left for dinner with all our things in the car (having to leave our room unlocked). We then called the owner twice from the restaurant as we didn't want to use our phone from Canada because we would be charged an arm and a leg. She didn't answer. We left two messages saying we would be back around 8pm and it would be great if someone was there to answer our questions. No one was there when we returned. So we stayed the night feeling uneasy as we could not lock the door from the inside with the usual hotel lock and didn't know who had a key and might want to just wander in. We didn't wake up in time for breakfast but when my partner went upstairs to check out he expressed our concerns and she didn't seem worried about it at all. No apology and her excuse for lack of a key was that people kept stealing them! So you're saying there are many people running around out there who could have easily entered our room while we were sleeping?! "Yeah, I should put a code lock on the door" You think?
All in all, we felt like we stayed at a friend's house even though they had the audacity to charge $150 per night for the room we stayed in, which, by the way, also did not have a telephone in it and an ancient tube TV and VCR. The place itself is a very nice old home that is tastefully decorated (besides the TV). But the lack of hospitality certainly does not make the hefty price tag worth it. The two owners really need to take a course in hotel management if they want to make it in the competitive business world.