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All reviews wooden cottages coffee plantation an adventure jeep vehicle nature resort hospitality waynad cooperative
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Reviewed 4 May 2022

The resort is in the mid of thick green plantation. Beautiful place to relax and enjoy the nature with family n friends, food is too good, the cottages are kept clean well maintained and dust free.
Very friendly staff and the Manger is very co operative love the place and like to visit again.

Date of stay: May 2022
Trip type: Travelled with family
Thank rsyeda
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 6 March 2021 via mobile


With deep regret , i write this review , for the inconvience  caused  to our family during our vacation trip  on the  christmas day  as its peak season we had to cancel our trip becuse of this bad experience . 

We had to drop our trip   due to frentic approach of agoda team , moreover which we had to hear  abusive  words from the property we booked , which we had  booked on through agoda from  25th to 27th dec 2020 .The booking was done in 12th december 2020.

In this case , we had  to  face a  grave situation becuse of  the neligence of agoda ,on the top the response and abusive words from marmalde mangement .

Agoda being a  reputed travel consulatant i do accept some glichtes happens , however i believe that agoda approach therafter was satisfactory but being a reputed hotel marmalade they could atleast speak clam as we came down after continues travel of 18 hours , even if they dont have rooms , but approach was very exausperating and pathetic ! In between the calls the owner i believe he said even if i have rooms im not willing to provide . Even said get lost in the very first calls to a me, being a lady i felt this these morons are cheapest people ever i met .Rather than they console us they tried to make things worse .even after months im forced to write this review only becuse of the attitude, of managment .


Date of stay: December 2020
Trip type: Travelled with family
Thank jenym709
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Joseph Thomas, Owner at Marmalade Springs, responded to this reviewResponded 7 March 2021

Ma’am ,
I have tried to explain to you many times via telephonic conversation and WhatsApp messages with attached proof that we have not received any booking via agoda . Please find attached photos to confirm this ( which I have sent to you in December also) Infact the last booking we received from agoda is for the month of February.

Now in your name we did receive a booking from travel guru on the 12 th of December and we mailed them back on 13 th December ( itself)requesting Travel guru to cancel the said booking as we were already full, following this mail we received a confirmed cancellation mail from their side too. Please find attached photos with dates to confirm this .

Also there is a decorum for conversation which is similar for females and males. Just because one is a female EXTREME offensive language cannot we used . Males are not a punching bag for your frustration. Being a female in the hospitality industry myself it’s distressing to note how often we misuse the respect people generally show us for the simple reason that we are female.

We had no rooms available for 25th December , if we had ,in spite of your behaviour and colourful language we would have given you a room, contrary to what you seem to think we are HUMAN and did understand the situation you were facing but we were helpless.

Also please note we have not received any amount for your booking hence you will have to fight this out with Travelguru or Agoda for your refund ( assuming you have not received one already)
Also note telephonic conversations are automatically recorded ( when it becomes aggressive) and with the mail proof we have , we will go ahead with legal action if you continue to harass us. Please feel free to take this legally from your side too but hopefully you will direct it in the right direction, but if your sole aim is to tarnish a Reputed ( your own words ) stay like mine then please be assured like your good self I am very persistent also.
Thank You
Nithya jk Marattukalam
9656225389
Joseph Thomas
9847105578
Unfortunately I am not able to attach the concerned photos , have requested trip advisor to permit attachment of photos .

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2021

Marmalade Springs are one of the best "Relaxing" stays you can have. Truly, they mean "Hospitality". Before i booked the room, i gave them a ring and told that i'll be a little early before their check in time, and the first sight of being accommadative was very welcoming. 1 hour before i received a call from Sunil (this gentleman is the most sweetest person you would have ever met) - Manager for Marmalade Springs, checks on my arrival and arranges a jeep for the pick up since this is off-roading for about 15-20 mins from the bottom of the hill to the top of the hill (not a big one though). If you have a 4WD/AWD vehicle, you can go on your own. Once we reached the resort, we were immediately given a good room to refresh, breakfast, lunch taken care off, until our actual wooden cottage was ready. Once that was ready, we were moved to the wooden cottage. I must say, their property was fantastic and very well maintained. The owner of the property is Joe, and again one of the most sweetest gentleman i have met. Their way of hospitality and kindness will make your stay very soulful and relaxing. The only disadvantage we had was that the kitchen was not operating, but they were so kind enough to go down to the market and get whatever we wanted (you just need to give them an advance notice).

We were not having lunch on few days, then the owner directly calls me and apologies for the inconvinence (which was not their fault at all), but then we were busy being worked up due to which we did not have lunch. They took care of us, just like their own home guests.

If you go there, 9/10 people will echo with what i'm saying.

Truly, Marmalade Springs is the best stay for you, when you want to just de-stress from your work!

Look out of Sunil - Manager and say a hi to him!! You'll feel happy.

Cons:
We went in December 2021, but then the climate was not cold AT ALL. That is one big take by the nature, to this lovely place.

Lighting inside the house was a little dim (but had a genuine reason behind this, since too bring lights might attract insects)

Mobile network was not that favourable

No WiFI - (I understood they might get that fixed back)

Carry extra empty water bottles, since to fill drinking water, you might have to walk for about 2-3 mins (couple of steps)

Room tip: Best views, wooden cottages, tree house
Date of stay: December 2020
    • Location
    • Cleanliness
    • Service
Thank arunmathru
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 6 December 2020

You can go for it without a second thought !!!
1. Let me first begin with the jeep ride to the resort that takes about 20minutes, which is a unique experience.
2. We were mesmerized by the view of Tree house. Not just the house but the way to the tree house was also a great walk through the plantation.
3. The room was cozy and decorated with cute stuffs. The view from the tree house is just amaaaazing !!
4. The view from the restaurant was also good. We asked for specific food items earlier and they provided us what we wanted.
5. I had asked for Candle light dinner near a specific spot which was near by a water stream. I must mention here, Manager Sunil and his team really gave their best by decorating the place just like the way we wanted. It was not just candle light dinner but the entire place was decorated with lights.
6. It might not be an infinite pool, but it does not lack in terms of beauty. We took good pictures near the pool, which looks like a pool in Bali.
7.We wanted to sit outside the restaurant in mid of nature and the manager immediately agreed to it and shifted the table outside. We had a good time there.
8. The bathing soap which they gave is really fragrant and awesome.
9. We were supposed to check-out at 12 PM the next day, but Manager Sunil was so flexible enough and allowed us to stay till 5 PM evening.

On the Whole, It is a good place surrounded with people who always smiles at you and cater to your needs all the time and they make your stay wonderful.

Date of stay: November 2020
    • Value
    • Sleep Quality
    • Service
Thank navyas106
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 14 November 2020

We visited this place with our friends from Banglore. The resort is located in middle of coffee plantation. Nice scenic view from the cottages. You have to leave your vehicle and travel in old Jeep provided by them. The staff is very polite and pleasant. Mr Sunil was ever ready and helping to meet our requirements.
The drive up hill to the resort is completely off road as there is hardly any road, its old beaten washout road. Once you reach the resort you can't think of going down again till you plan to leave. the isolated location is good for peace but lack of smooth connectivity to go out and explore other places in Wayanad makes you feel caged. Further there are no much activity to do in the property added with Leech menace making it difficult for walk around.
Its may be a good place if you want to layback and be lazy.
View COVID their restaurant was not fully functional only make shift arrangements and limited food items was another drawback. However they try to provide if you order well in advance.
We had nigthmare with jeep service had to wait for more than 1hr to be picked up from parking. At parking area there is not shade/ water facility. Since there is only one jeep you have to wait in open if u are large group more than 4 person. it takes nearly 45 mins of one trip up and down. to add to our agony while returning the jeep packed up view no fuel and we were stuck in middle of jungle for 45 min.

Room tip: Wooden cottages are provide good view.
Date of stay: November 2020
    • Location
    • Rooms
    • Service
1  Thank Wandererdiggi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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