I have stayed at this hotel many times over the past 5 years and have rated it before as a 4. Until now. HEI has a "Best Price Guarantee", so when a found a lower rate on Expedia I asked for them to match it. Unfortunately the could not as it is their best price guarantee and excludes other agencies. Not sure even why this policy is in place then, if they are not able to match the internet based travel websites. So like any good consumer in this economy I booked with Expedia. The only thing I would have to do is contact the hotel with my preferences for the double room. So silly me, I think no problem. I email the hotel my reservation number, and request the double room have 2 beds in non smoking. I get a response telling me that this was booked through Expedia and will cost me an additional 20.00 to have 2 beds in my double room. Many emails go back and forth and they will not budge. It looks like HEI gets their Best Price Guaranteed toThem no matter how and customer service be damned. So a heads up, if you want the best customer service experience from this hotel book only through them, no matter how inconvenient or how expensive. If you don't you will pay and pay more again?
- Official Description (provided by the hotel):
- Hotel in Marysville, Washington Offers Comfortable Stay on Puget Sound Just minutes from Puget Sound, the Holiday Inn Express in Marysville, WA is close to many of Snohomish County's largest businesses and attractions, and is just a half-hour north of Seattle. Our hotel in Marysville, WA is just minutes from the Everett Events Center and is close to many corporate locations. Agilent Technologies is just five minutes from our hotel, while Kimberley Clark and New Glasair LLC are just ten miles away. The Port of Everett is also nearby, located just ten minutes from our Marysville hotel. For leisure travelers, Tulalip Casino is just a minute away. With dining and live entertainment, this is a great place to spend an evening. For the best shopping, the Seattle Premium Outlet Mall is also just a minute away. It has 110 name brand outlets to choose from. The Future of Flight Aviation Center and Boeing Tour, located 15 miles from our hotel north of Seattle, features the only public tour of a commercial jet assembly plant in America. Also just ten miles from our Marysville hotel is Everett Marina. With shopping, dining and whale watching tours, this is a great place to see Puget Sound. Our Marysville hotel offers you choice amenities such as an indoor pool and whirlpool spa, Business and Fitness Centers and free high-speed Internet access. Come experience all our new Snohomish County hotel has to offer. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Hotel And Suites Marysville
- Holiday Inn Express Marysville
- Holiday Inn Marysville
- Marysville Holiday Inn