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“Trip tainted by service policy”

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Holiday Inn Express Hotel & Suites Marysville
Ranked #2 of 3 Hotels in Marysville
Certificate of Excellence
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Trip tainted by service policy”
Reviewed 27 March 2012

I have stayed at this hotel many times over the past 5 years and have rated it before as a 4. Until now. HEI has a "Best Price Guarantee", so when a found a lower rate on Expedia I asked for them to match it. Unfortunately the could not as it is their best price guarantee and excludes other agencies. Not sure even why this policy is in place then, if they are not able to match the internet based travel websites. So like any good consumer in this economy I booked with Expedia. The only thing I would have to do is contact the hotel with my preferences for the double room. So silly me, I think no problem. I email the hotel my reservation number, and request the double room have 2 beds in non smoking. I get a response telling me that this was booked through Expedia and will cost me an additional 20.00 to have 2 beds in my double room. Many emails go back and forth and they will not budge. It looks like HEI gets their Best Price Guaranteed toThem no matter how and customer service be damned. So a heads up, if you want the best customer service experience from this hotel book only through them, no matter how inconvenient or how expensive. If you don't you will pay and pay more again?

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KPM66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Marysville, responded to this review, 24 April 2012
Dear KPM66,

Thank you for taking the time to leave us a review of your recent experiences. I am sorry about the problems you encountered with our Best Price Guarantee. You can find all Terms and conditions listed on our booking sites. For the lowest and best rates it is best to book online.

Thanks again,

Katie J
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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324 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (51)
Date | Rating
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English first
British Columbia
Level Contributor
54 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 25 March 2012

great standard HIE with shuttle service from the Tulalip Casino across I-5. Ask for a room at the back.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank smokeyj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, WA
Level Contributor
89 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 13 March 2012

We ended up at the Holiday Inn Express around 5:00 one morning (long story) and were able to snag a room for a quick sleep. The lady at the check-in counter was very helpful and found us a room quickly. She helpfully pointed out that they had already set up breakfast, so we had an early breakfast that was unexpectedly great for a free hotel breakfast. They had an amazing variety of hot items, and they were all quite decent. The on-demand pancake maker was my personal favorite. Our room was clean, modern, and comfortable. My only complaint was that our handicapped-accessible room was right next to the breakfast area, and it was rather loud until the breakfast time ended. Overall, this stay continues my streak of excellent experiences at Holiday Inn Express hotels.

Room Tip: I do not recommend the room closest to the breakfast area.
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  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelingPenguin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
91 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 9 March 2012

Our family stayed in the HIE March 4-6, 2012 and found out that it has greatly improved from our last visit last year. Mr. Lyle at the reception welcomed us and check-in was fast and easy. Parked underground and came up to a clean smelling room. Beds made well, towels smelled clean and so is the bathroom. Their pillows were lumpy and flat. Would appreciate them changing it as it looked tired already. Breakfast the following day was the usual bacon, sausage english muffin with cream gravy, cheese omelettes, variety of cereals, bread, ready-to-make pancakes, lots and lots..Since it was a weekday, no long lines and food was constantly replenished. The following day, their juice/water dispenser broke down and was quickly fixed. Checking out was fast. I have expressed disappointment in our previous stay but I am happy with our recent stay now.
Would appreciate them correcting the GPS of "Holiday Inn Express" as it brings you to a different hotel. Unless you enter the address manually.

Room Tip: Check their website, gives you the best value. Offers discount like CAA, AAA, military, etc.. Regist...
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mcmina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pacific Northwest
Level Contributor
196 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed 8 March 2012

Ended up staying for 2 nights ($120++/night). Service was friendly. Nice selection for breakfast (eggs+sausage or eggs+bacon, muffins, milk, oatmeal, yogurt, waffles, toast, juice, coffee, cereals). Swimming pool + hot tub open from 9am to 10pm. Room and bathroom were well appointed and clean. Didn't encounter excessive noise but did hear the trains from a distance (left the window slightly ajar to keep our ears peeled for our car alarm). My only beef is the relative value. For the location and facilities, I would be expecting pay $85-$100 for me to change my rating to 4 stars.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mattiasdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, ihgcare at Holiday Inn Express Hotel & Suites Marysville, responded to this review, 31 March 2012
Dear Mattiasdad,

Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Regards,
Brenda J.
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Marysville

Property: Holiday Inn Express Hotel & Suites Marysville
Address: 8606 36th Ave NE, Marysville, WA 98270-7245
Phone Number:
Region: United States > Washington > Marysville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Marysville
Price range (per night): ₹ 9,624 - ₹ 14,275
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Marysville 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Hotel in Marysville, Washington Offers Comfortable Stay on Puget Sound Just minutes from Puget Sound, the Holiday Inn Express in Marysville, WA is close to many of Snohomish County's largest businesses and attractions, and is just a half-hour north of Seattle. Our hotel in Marysville, WA is just minutes from the Everett Events Center and is close to many corporate locations. Agilent Technologies is just five minutes from our hotel, while Kimberley Clark and New Glasair LLC are just ten miles away. The Port of Everett is also nearby, located just ten minutes from our Marysville hotel. For leisure travelers, Tulalip Casino is just a minute away. With dining and live entertainment, this is a great place to spend an evening. For the best shopping, the Seattle Premium Outlet Mall is also just a minute away. It has 110 name brand outlets to choose from. The Future of Flight Aviation Center and Boeing Tour, located 15 miles from our hotel north of Seattle, features the only public tour of a commercial jet assembly plant in America. Also just ten miles from our Marysville hotel is Everett Marina. With shopping, dining and whale watching tours, this is a great place to see Puget Sound. Our Marysville hotel offers you choice amenities such as an indoor pool and whirlpool spa, Business and Fitness Centers and free high-speed Internet access. Come experience all our new Snohomish County hotel has to offer. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Marysville
Holiday Inn Express Marysville
Holiday Inn Marysville
Marysville Holiday Inn

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