Overall, I would rate our experience at the Inn at Langley on par with what you would expect from an average hotel, or even motel - but for a premium price. We shared our concerns (similar to what I've shared below) with the Inn staff and I do believe they were genuinely upset that we had such a sub-par experience. Unfortunately there wasn't much done at the time of our stay to correct the situation 'in the moment' but I am very appreciative of their efforts and follow-up after the fact, which is why in sum I am rating the Inn as "Average" rather than what it would have been otherwise, which would have been "Poor". I do hope that the feedback we shared will go toward improved experience for future guests, and it is my strong belief that Matt (GM) and his staff take it all very seriously. So definitely speak up if you choose to stay at the Inn - if there is anything they can do to improve your experience, I am quite sure they will.
I read a number of reviews before deciding on Langley for a weekend getaway for my birthday with my husband. We have a young infant and 2 toddlers at home, and we were looking for a relaxing place to get some much-needed sleep and to enjoy a little bit of luxury. I spoke with Karly at the Inn at Langley and she was terrific. She spent a good deal of time talking to me about the town and the inn and I was convinced this is where we should go. I had read unfavorable reviews about the rooms and so requested a renovated room. My preference was to be on the top floor, but there were none availabe. As a nice gesture, we were upgraded to a corner room, but it was on the lower level.
Unfortunately, that is where the positive experience ended for us.
The lower level felt very much like a 'basement' and was pretty dark and gloomy. The corner room was right against a hillside and got very little light. We were in a renovated room, and it was certainly fine, but definitely didn't have the type of finishes that I would rave about. The shower had been updated with a nice stone, but I was surprised for such a big space to only have one shower head. And although I knew there were only queen-sized beds avaible, it still strikes me as odd not to have Kings, especially when the room was plenty big for it. We were also surprised that there was no comfortable 'lounge space' in the room. Only a couple of upright chairs. At least in the room we were in (10) there was plenty of space for a sitting area - kind of odd to have a big corner suite but nowhere to actually hang out? The placement of the TV was a little awkward tucked in the corner - not sure why it wasn't above the fireplace where it would be a much better viewing experience. And we were a little bummed not to have in-room movie selection (there are videos available at the front desk, but the selection is not very good).
The biggest disappointment by far, however, was how little sound-proofing there was between the floors. We could hear every move made by the guests above us - nothing 'inappropriate' - just regular living, but it was akin to a cheap apartment building, not a premium-priced inn. So the much-needed sleep was not possible unfortunately.
The breakfast was nice, but I would call it 'continental' - definitely not a full breakfast. It was mostly baked goods (which were very tasty, including my favorite, homemade granola). No protein options or 'hot food' besides a fritatta, which I couldn't eat due to an allergy. We were expecting a full breakfast, so that was a bit of a disappointment.
Altough the spa wasn't a large appeal for our stay, it was not opened (despite being told that it was being painted and should be opened by the time of our visit). We did head down to the spa area and it was opened so we took a peak around - pretty small, didn't seem to have anything along the lines of soaking tubs or steam rooms. I'm sure it will look better when it's complete, but it, too, was kind of gloomy.
There were nice in-room touches including snacks and drinks as well as complimentary passes to the in-town movie theatre (it only plays one movie, which we had seen, but would have been fun otherwise).
The location is great - right on the water and right in town. We absolutely loved the town of Langley and will definitely go back. Because we were so disappointed with our experience at the Inn at Langley, we checked out other places in town and there are several options with similar or superior amenities (that match more of what we were expecting). Our favorite was the Saratoga Inn. It is across the street from the water, but we checked it out and really liked the rooms and the location. That is likely where we'll stay next time.
- Official Description (provided by the hotel):
- Located in Langley built into a bluff overlooking the Cascade Mountains. ... more less
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- Also Known As:
- Inn At Langley Hotel Langley
- Inn At Langley Whidbey Island, WA