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“DO NOT STAY HERE”

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Comfort Inn Kirkland
Ranked #6 of 9 Hotels in Kirkland
Reviewed 2 May 2012

After driving 300 miles checked in at 8 o'clock. I asked for 2 rooms for 2 nights. My mistake I signed for only one night Communication problem with desk clerk/owner Asian accent. Left a credit card for authorization. Husband over at the Unv of Washington for testing for a transplant. Left the room at 0630 hours to go to the hospital. When we returned at 4 in the afternoon after being at the hospital all day we were surprised to find that the management had removed ALL of our property including all my husband's medications, luggage, clothes, etc from room. They also did this to our adult son's room. The manager said they tried the phone number we left. Yes it is our home phone number- WE ARE NOT THERE. The managers to quote Dr. Phil are "right fighters" in other words they cannot admit that they made a mistake . They kept saying what were we suppose to do, we tried to contact you. The credit card did not go through, see what you signed last night. I do not know about you but I have often left a credit card for authorization with the intent to pay cash when I check out, They did admit that it did look like we intended to return but again the excuse: "What were we supposed to do." How about honoring the commitment to your satisfaction that is on all the Comfort Inn literature, how about not invading the privacy of your "valued guests", how about handling matters like this descretely and with respect? I know times are tough, but spend your hard earned dollar elsewhere. The rooms are nothing special.

  • Stayed: May 2012, travelled with family
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2  Thank Billie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas S, Manager at Comfort Inn Kirkland, responded to this reviewResponded 30 August 2012

We sincerely apologize what you've experienced at our property. We ensure that our front desk staff are professionally trained. We did not meet your expectation. Please contact us directly to resolve issues. 1-425-821-8300. Thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (170)
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137 - 141 of 170 reviews

Reviewed 27 April 2012 via mobile

Internet is horrible. Gym is no good. Pool and hot tub closed. Just expected better.

  • Stayed: April 2012
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Thank RMSindedo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2012

First of all; there´s pretty much nothing in Kirkland! So if you want to see Seattle I´d rather stay in the city.

Hotel was quite basic, but clean. Service was very good and friendly. Room is a bit small but ok. Bathroom floor was freezing cold! Hotel is serving basic breakfast and has a small fitness room.

  • Stayed: January 2012, travelled with family
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Thank Noora H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2011

We wanted to stay closer to downtown Seattle but everthing was out of our price range. This hotel was a good price and was right off the freeway. The building is old but still is in good condition. The rooms are comfortable but a bit cramped for space. The desk and chair were nice to have. The breakfast was typical for a Comfort Inn but the breakfast room was very small. They have a seasonal pool and spa. The pool was closed for the season but the spa was open....too bad it was freezing cold the entire time. The desk clerk told us that it should have been working and it would be fixed but it was still cold after the four days we stayed at the hotel. The staff was friendly and helpful. We would stay here again unless a better deal comes available closer to the big city.

  • Stayed: October 2011, travelled with friends
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1  Thank thejuicejohnson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2011

Chose this Comfort Inn because of the reviews on Trip Advisor. I was very pleased when I arrived at 8 PM after a long flight and drive from SeaTac. The women at the check-in was great. She was very sweet and helpful. Needed a cork screw which she gladly provided!

Reserved a single Queen bed room - #201, which was on the same floor as the front desk/check-in. Worked great for me b/c of back problems - no stairs to climb & room was right near the outside door. (The 100's-rooms were on a lower level behind the building, level with the pool area.)

The room was very clean and modern. Guess the hotel has been completely remodeled b/c I didn't see any of the "old stuff" mentioned in other posts.

TThe room was small & cozy but plenty of room for two people. The bed was very comfortable. The pillows were fluffy but flattened out so I put 2 in one case to give some support. I was on the backside of the building & could see Hwy 405 but it was very quiet with the Heat fan on. Didn't hear anything & I'm a light sleeper. Only problem was in the morning when people inconsiderately went out the door & let it slam, it was noisy. A room halfway down the hall might be better if other quests are quiet.

If you have time go to downtown Kirkland by Lake Washington, there's lots of nice restaurants, beautiful lakefront park, coffee shops, nice stores, etc. Was going to go to Tully’s on Lakeshire a few miles from the hotel in the morning but traffic on 405-S was a little heavy so wasn't able to get there for a coffee & stroll on the lakefront.

Room Tip: I stayed in Room 201 which was in the back but on the ground level, same as the parking lot. It was...
See more room tips
  • Stayed: October 2011, travelled solo
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Thank satique
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Inn Kirkland

Address: 12204 NE 124th St, Kirkland, WA 98034-8213
Phone Number:
Region: United States > Washington > Kirkland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 9 Hotels in Kirkland
Price Range: ₹ 5,138 - ₹ 9,366 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Kirkland 2.5*
Number of rooms: 97
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Also Known As:
Comfort Inn Kirkland Hotel Kirkland
Kirkland Comfort Inn

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