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All reviews two bedroom suite quiet area free shuttle waffles seatac airport fireplace seattle television
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Reviewed 29 August 2018

We were looking for a hotel near the Sea-Tac Airport and decided on Hawthorn Suites because of the price. My first impression of the hotel was good until I started looking closer and saw the many small items that needed attention.

When you first come in there are 2 sets of sliding doors into the lobby. The outside door seemed to be always open, so in the morning the check in personnel at the desk have their coats on. Carpet stains are everywhere, both in the lobby and in the rooms. Our room had nicks and scratches on the walls and woodwork, the bed was hard, the pillows were small, the oven door handle was broken, there was no wastebasket in one of the bathrooms or bedrooms, the drapes had a black stain, and there was mold in one of the bathtubs. There were numerous other small items that needed attention as well.

There were several outside lights that were out or flickering, the glass on several lobby doors were covered with fingerprints, and the guest printer/copier had no toner. "We need a whole new system" one of the clerks said.

Taken alone none of these items were that terrible but as a whole it points toward poor management and a hotel going downhill.

Room Tip: If you book a two bed suite, know that they are on the second floor and there are no elevators.
  • Stayed: August 2018, travelled as a couple
    • Value
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Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2018

easy to access easy booking process
all useful utilities in the kitchen
in the gym they give you towels even swing pool available
breakfast good choices
coffee tastes good
good connection to the airport

Room Tip: take second floor room they have more light
  • Stayed: August 2018, travelled with family
    • Rooms
    • Cleanliness
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Thank moacuma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2018 via mobile

I was very surprised with this place, was like staying in a small studio apt for the night compete with a kitchen and appliances. Breakfast was a hot breakfast complete with waffles, almost wish i wetter staying longer!

Stayed: August 2018, travelled solo
Thank j-man1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2018

Great place and easy access to public transportation.The shuttle driver was very helpful in recommending public transport around town.Once they finish upgrading and replace the carpets, it will be worthy of the namebrand.

  • Stayed: August 2018, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank tlc4pets2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2018

Loud noises like the partying kind above us on 2 occasions . And no housekeeping available for 2 days out of the 4 days that we stayed. Ants on the kitchen counter and sink seen 4 days out of the 4 days we stayed.

  • Stayed: August 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank fwashing2n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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