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“Cold food and reheated in Microwave!”
Review of Scoreboard

Scoreboard
Ranked #165 of 254 Restaurants in Federal Way
Cuisines: Pub
Restaurant details
Reviewed 17 November 2013 via mobile

This place is now called RJ's Scoreboard.We went there last night for UFC 167. The service ways slow and it took forever just to get water actually the beer came faster. We ordered fried pickles (These were awesome) Nachos and a Chicken and Swiss sandwich. The food took forever to arrive and when it did the pickles were nice and hot and good but the rest of our food was completely cold! We mentioned it to our waitress who said she was one of the owners. She offered to fix it. Honestly I thought it was going to be remade. NOPE! It was shoved in the microwave so my sandwich came back with Luke warm soggy wilted lettuce with the chicken still cold. The Nachos were reheated in Microwave too! On a good not the waitress didn't charge me for the sandwich as it was gross at this point and she also bought us a pitcher of beer. To me it seems like the cook should take pride in his work and never let that leave the kitchen like that!

1  Thank Latzylove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (17)
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11 - 15 of 17 reviews

Reviewed 16 October 2011

Used to like the Scoreboard, as it is a great place to watch a game due to the TV screens all over the place, with good sight lines.

Problem is, the commitment to customer service is negligible, and has declined over the past few years. I've made a half dozen or so visits the past 3 years or so (used to go more often previously), most when it wasn't busy, and almost always ended up waiting an excessive amount of time for-------everything.

Not a bargain, no late happy hour. I prefer better options nearby.

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1  Thank IndigoB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2011

Probably one of the best bars for food, service, sports tv and positive atmosphere in Federal Way

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Thank Dclemans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2011

Lots of TV's at the bar. Good beer selection and late night happy hour food. The sliders are more like fast food sized burgers but still good and a good value. Bar staff was very attentive. A little quiet on a late night weeknight but to be expected.

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Thank TekySales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 January 2009

Met some friends at the Scoreboard on a Tuesday night. The place was about 40% full but the wait for service was commensurate with a capacity crowd. Our friends were regulars and they commented on the slothful service as well. After about 15 minutes we were able to order our meals. 30 minutes later a group of people arrived at a table adjacent to ours and 20 minutes after that they had recieved their meals but we had not. Needles to say this was an intolerable experience so we requested to speak to the manager. Our food finally arrived after more than an hour but the manager (whom turned out to be the owner, Ron Zaffino) waited another 20 minutes to address our concerns.

The worst part of our Scoreboard Pub experience was not the cold food, the tasteless house specialties, the indifferent wait-staff, or even the agonizing wait for all of the above. No, the worst part of our evening was owner Ron Zaffino's rude and defensive method of addressing dissatisfied customers. We all know that pubs can be hit or miss but when an entire table is relating the same story to the owner of the business and he never bothers to be polite or understanding, never bothers to express regret but rather becomes accusatory and rude, there can be no excuse. Lest you think the drink had a part to play in our reactions or his, I can attest that no one at the table had consumed more than 2 beverages if for no other reason then we couldn't have gotten them even if we'd ordered more.

Moral of the story:

Stuff happens, the customer is always right, good publicity is expensive while bad publicity is priceless, and the Scoreboard Pub in Federal Way is not worth your time. Try the Right Spot in Fife or the Swiss in Tacoma.

Good day.

4  Thank Hera-Bera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScoreboardPub, owner at Scoreboard, responded to this reviewResponded 12 July 2009

Our staff is trained to field and deal with complaints in a professional manner. Our staff is not required to tolerate verbal abuse from co-workers, administration or patrons.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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