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“Room was disgusting and no compensation!”

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Extended Stay America - Seattle - Bothell - West
Ranked #8 of 9 Hotels in Bothell
Reviewed 23 July 2017

Upon arrival our room was trashed. The night attendant had to spend 40 minutes cleaning our room while we waited. No other guests could be helped during this time as she was the only one on duty. No other rooms available and no compensation was made. The manager the next morning acted like it was no big deal and didn't even offer to make things right. After a LONG drive we just wanted to sleep and we couldn't even do that.

  • Stayed: July 2017, travelled with friends
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Review collected in partnership with Extended Stay
Thank angiemD4344KJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Seattle - Bothell - West, responded to this reviewResponded 24 July 2017

Thank you for your feedback. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve.

Sincerely,
General Manager

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11 - 15 of 128 reviews

Reviewed 22 July 2017

Floor had chunks of mud and dirt along with pieces of toilet paper and paper towels. I couldn't walk around my room without shoes because of the amount of dirt. They had started to become black. There was dust on all over under the sink on the shelf. There was also a half empty Dr. Pepper bottle sitting next to the window. The AC worked fine before 8pm then after that it wouldn't hardly kick on. I woke up sweating and I had to open my windows to try to get some air flow. Staff was very nice. I am going to be in the area every week but will not be staying here.

  • Stayed: July 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Extended Stay
Thank 629B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Seattle - Bothell - West, responded to this reviewResponded 23 July 2017

We are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. Steps within our housekeeping and maintenance departments are already underway to ensure this does not happen again. We can absolutely do better and hope you will consider giving us the opportunity in the future to prove that to you.

Sincerely,
General Manager

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Reviewed 13 July 2017 via mobile

So, 16 days without cleaning. The staff promised twice that my room Willie clean tomorrow but that was lie. There is no breakfast, just coffee, fast slush and horrible cake. I can't recommend this hotel for a long trips

Stayed: July 2017, travelled on business
Thank Артем М
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Seattle - Bothell - West, responded to this reviewResponded 14 July 2017

We sincerely apologize for the issues you encountered which led to a disappointing stay. We are committed to providing an exceptional service for every guest, but we are extremely sorry we fell short in making this happen for you. Your concerns will be shared with every department involved in an effort to be more diligent further. Please consider a return visit so we can show you the example of our hospitality.

Sincerely,
General Manager

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Reviewed 30 June 2017

It was a disappointing experience. The desk clerk couldn't tell me how to get to the AES from 2 blocks away. The room wasn't stocked with coffee cups, or a coffee pot. It was a smoking room, without my permission for such. The grab 'n go breakfast is perfunctory, at best.

  • Stayed: June 2017, travelled on business
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Review collected in partnership with Extended Stay
Thank 902nickys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Seattle - Bothell - West, responded to this reviewResponded 1 July 2017

Thank you for your feedback. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. Please know, Kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. We hope you will give us another opportunity to provide a better experience on your next stay.

Sincerely,
General Manager

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Reviewed 26 June 2017

I'm really upset with priceline to begin with. This hotel was the surprise.. it was $7.00 less than booking directly. Second I believed i had chosen a non-smoking room which was not available at check-in. Third the staff here were Not very quick about things. Fourth there were barking dogs across the hall. Fifth breakfast was a joke.

  • Stayed: June 2017, travelled as a couple
    • Value
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Review collected in partnership with Extended Stay
Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Seattle - Bothell - West, responded to this reviewResponded 27 June 2017

David, we regret our accommodations fell short of your expectations. Your feedback is vital and it will be used as a tool to improve our facilities and service. That being said, we apologize for all the inconvenience you had while here. We value your business and hope you will consider us again.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Extended Stay America - Seattle - Bothell - West

Address: 923 228th St SE, Bothell, WA 98021-9318
Phone Number:
Region: United States > Washington > Bothell
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #8 of 9 Hotels in Bothell
Price Range: ₹ 5,256 - ₹ 10,897 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Seattle - Bothell - West 2.5*
Number of rooms: 101
Official Description (provided by the hotel):
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 
Reservation Options:
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Also Known As:
Extended Stay Bothell
Bothell Extended Stay

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