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GuestHouse Inn Bellingham
Ranked #18 of 26 Hotels in Bellingham
Victoria BC
1 review
“STAY AWAY!”
Reviewed 4 May 2012

Lousy service and dirty room!!! We were given only excuses for noisy music at midnight and cigarette smoke filling our room (non smoking) and slapdash cleaning, with no action taken. The breakfast was great the first morning, but the second morning they ran out of sausage, bacon and the eggs by 845 am with NO attempt by staff to restock in a timely ( within 40 mins) fashion. No apology. The staff just doesn't give a ....

We spent 2 nights...when we came back to room after shopping on day 2 there had been a VERY cursory attempt at cleaning....but coffee maker not cleaned, no new coffee setup, hair in sink, no liner in ice bucket, strips of paper on floor (no vacuuming) etc. Front desk seemed disinterested and just handed over the coffee stuff.....nothing else.

On night 2 there were several guys drunk and smoking outside the lobby doors at 7pm hitting on female guests and making my daughter feel uncomfortable to leave the room to use the vending machine or hot tub.

Second morning we wake up to find the ice bucket has leaked and there is water all over daughter's purse and passport etc. When checking to ensure we have all our belongings, we find the PREVIOUS guest's hair product under bed and a glass of some beverage in the fridge,

On checkout we were "pleased" to find male guests drinking beer in the lobby (at 9am!) in plain view of the front desk staff!! We were offered assorted excuses for the lack of cleanliness of the room....but at no time did the staff take responsibility for the issues, but merely blamed the problem on "a lot of refinery workers staying here".

I have stayed in hostels in China and Mexico for under $25 that were cleaner, safer and had better service!

Room Tip: Stay somewhere else!
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  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jallen_vic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bellinghammgmt, General Manager at GuestHouse Inn Bellingham, responded to this review, 26 February 2013
Thank you for taking the time to write a comment about your experiences while staying with us. I apologize for the issues you had with our housekeeping, with the workers that were staying with us, and the fact you did not feel safe. We failed in delivering our promise of a clean and comfortable guest room delivered with outstanding guest service. This is not the kind of property we operate and we wish to apologize and make up for the inconvenience you experienced, as this is abnormal for our property. Please contact me and we can make arrangements.
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228 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Galiano Island, Canada
Level Contributor
403 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 269 helpful votes
Reviewed 28 April 2012

The friendly helpful staff are the best thing about this hotel. The rooms are a little cramped but they are clean enough and the beds are comfy. Walking distance to downtown and the old town area is a plus. There are dog friendly rooms. The only bad thing is the derelict restaurant and parking area adjacent to the hotel that has attracted street people and their garbage. This is not the responsibility of the hotel - but I hope that it can bring some pressure to get this area cleaned up as it will affect their business. Overall, however, the hotel itself is clean and safe, it own grounds are cared for and it provides good value accomadation

Room Tip: rooms away from the freeway will probably be quieter, although we faced the freeway and didn't f...
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ZLI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bellinghammgmt, Director of Sales at GuestHouse Inn Bellingham, responded to this review, 3 May 2012
Thank you so much for taking the time to write a review for us. We appreciate your input and value your time. We look forward to seeing you next time you are in Bellingham.

Warmly,
Corissa Sprague, AGM/DOS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sacramento, California
Level Contributor
52 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 21 April 2012

Decent place, rooms are average and staff is friendly. A good value if you get a good rate on your room. Only complaint is that one night we returned to a smoky smelling room. We determined that the cigarette smoke/smell was coming from the vent in our bathroom (someone was smoking in their bathroom)? Not really sure if this is the fault of the hotel or not, but if you are sensitive to smoke you may want to choose a smoke free hotel. Freeway noise can be a bit loud if you are on that side of the hotel.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travelbest717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bellinghammgmt, Director of Sales at GuestHouse Inn Bellingham, responded to this review, 3 May 2012
Thank you so much for taking the time to write a review about us. I would like to mention that we are a 100% smoke free hotel. We do have a fee that anyone who smokes in the room pays for. However, I do apologize again for your inconvenience. We are pleased to know that the rest of your stay was enjoyable and we look forward to seeing you again next time you are in Bellingham. :)

Warmly,
Corissa Sprague, AGM/DOS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sacramento, California
Level Contributor
90 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 12 April 2012

The accomodations were modest and clean. The staff were what made an average motel something more. If you needed/wanted something, all you had to do is ask and the staff (sincerely) responded.

There was a problem with someone smoking in their room and the front desk staff dealt well with the situation. The smoke was lingering throughout the halls and they had a lot of complaint calls to fleld. I am not sure how it was finely addressed, but I did not smell smoke on the second night.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GFP32999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bellinghammgmt, Director of Sales at GuestHouse Inn Bellingham, responded to this review, 3 May 2012
Thank you so much for taking the time to write a review for us. We are so pleased that you chose us to accomodate your lodging needs. We hope to see you again next time you are in Bellingham. We certainly do appreciate all of you who take the time from your busy schedule to let not only others but us as well know how we are doing.

Warmly,
Corissa Sprague, AGM/DOS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond, Canada
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 March 2012

This hotel is probably the best value for your $ in Bellingham. very kind and helpful staff. Joanie at the front desk was especially kind and informative about the Bellingham area. well kept rooms and fairy good continental breakfast. Absolutely love the 12pm late checkout time . For parents with little kids this is great stress relief!

Room Tip: it's nice to be on the 1st level for breakfast and hot tub access. the 3rd level facing the I-5...
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank EddieFC02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bellinghammgmt, Director of Sales at GuestHouse Inn Bellingham, responded to this review, 27 March 2012
Thank you so much for taking the time to write a review for us. We are so pleased that you chose us to accomodate your lodging needs. We hope to see you again next time you are in Bellingham. We certainly do appreciate all of you who take the time from your busy schedule to let not only others but us as well know how we are doing.

Warmly,
Corissa Sprague, AGM/DOS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about GuestHouse Inn Bellingham

Property: GuestHouse Inn Bellingham
Address: 805 Lakeway Dr, Bellingham, WA 98229-6218 (Formerly Val-U Inn Motel)
Phone Number:
Region: United States > Washington > Bellingham
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #18 of 26 Hotels in Bellingham
Price range (per night): ₹ 4,396 - ₹ 7,175
Hotel Class:2.5 star — GuestHouse Inn Bellingham 2.5*
Number of rooms: 81
Reservation Options:
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Also Known As:
Bellingham Guesthouse Hotel Bellingham
Bellingham Motel

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