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Reviews (167)
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Reviewed 7 August 2017

Like dorm life. Bed was okay. The lobby was dirty. Breakfast was like described granola bars. It was not a good family hotel. It would be great if you got it cheap and you were not traveling with kids.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank F2935NRkristins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Seattle - Bellevue - Downtown, responded to this reviewResponded 9 August 2017

We apologize that your stay was unsatisfactory. Everything we do is aimed at providing you with an excellent hotel experience, so we hope you will consider giving us the opportunity to make it up to you on another visit.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2017

If you are familiar with the Extended Stay hotels, this one is the best one I've visited so far. The rooms are very clean, everything works, but of course the breakfast is the only thing it coul use a boost (as in all Extended Stay America hotels)

  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank aminf496
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Seattle - Bellevue - Downtown, responded to this reviewResponded 28 July 2017

Amin, thank you for making Extended Stay America - Seattle - Bellevue - Downtown a part of your travel plans. We are glad to know you liked our convenient location and were also impressed with our great service. It was good to have you here, and we hope to welcome you and your family back soon.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2017

Unfortunately, our experience with the Extended Stay America in Bellevue was less than satisfactory. Let me break down the pros and cons of this place so you can make an educated decision before deciding to stay.

Pros:
- Easy to find.
- Lots of parking.
- Friendly staff.

Cons:
- No ice machine. Seriously. I asked about this and was told that I could put water in an ice try to make ice. I pointed out that by the time I got ice, I would no longer want/need it.
- No hair dryer. So, bring your own.
- No coffee maker. You have to go downstairs where they have coffee already made, so expect one or two people standing around in their robes waiting on coffee or tea. No, that's not sexy.
- Stuffy rooms. Despite the air-conditioner, the room always felt like hot breath. Ew.
- No cups. Figures, right? No coffee makers, so no cups.

All in all, for the money you could do better. A lot better.

With all of that said, if you're looking for a place where you can get a mediocre cup of coffee while standing in your bath robe with wet hair amongst strangers, this just might be the place.

Room Tip: Pick a room in another hotel.
  • Stayed: July 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Carter T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Seattle - Bellevue - Downtown, responded to this reviewResponded 27 July 2017

Carter, I sincerely apologize that we did not meet your expectations and regret what transpired. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We also have a full-size refrigerator in our rooms which includes ice trays for your convenience, therefore we do not have ice machines on our property. I hope you will consider giving us a second chance to provide the hospitality you deserve.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2017

Frankly, I wasn't impressed by this facility. The toilet didn't flush in a timely fashion. The nightstand light didn't work. Overall, it felt felt like a Motel 6 type of property that hadn't been updated in a while.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank jmh3768
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Seattle - Bellevue - Downtown, responded to this reviewResponded 25 July 2017

First and foremost, I would like to offer you my apologies for the inconveniences that you and your family experienced at your room. All your concerns have been shared with the respective team so that we can improve our service delivery. We hope you all will consider a future stay as we would welcome the opportunity to regain your trust.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2017 via mobile

Don't know where to begin as i don't want to insult anyone especially people in the front line who work hard and are really kind, helpful and hospital. So, high five for reception desk staff, house keeper, cleaning personel.

What this hotel lacks is the idea of breakfast... a couple of muffins, quaker oathmeal, coffee, thats it. Yes, thats it.
"Served" in 2x2m reception. Ok, i did grab it and went back to room. There is kitchen, right. I'll do the oathmeal. Wrong, there is empty kitchen... no cutlery, no bowls, no plates. Yep, you have to fetch this stuff from reception.

Internet omg. Do you remember the 56k modems from the nineties?! That's the speed you will get. They say you can purchase better internet... purchase what?! I just payed way to much for this two star thing and you want me to purchase the internet.

Room was clean.
Microsoft is near, and there are other hotels around as well.

While I was there they did resurface the parking lot... managment... read this carefully... your problem is not the parking lot surface! Think about where people could meet and eat a decent breakfast. Think what else you could offer for this outrageously high priced two star hotel.

Stayed: July 2017, travelled on business
Thank vandrewskis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Seattle - Bellevue - Downtown, responded to this reviewResponded 23 July 2017

Thank you for your feedback. We are pleased to know you were impressed with the service provided by our staff, but I am sorry for the issues you had while being here and regret the inconvenience it caused. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. Please know, Kitchenware for your suite is available and kept at the front desk to ensure cleanliness. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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