Every summer my family and I take at least six road trips and we stay at different Hotels. I have to say this has been the WORST experience EVER! Upon checking in Jane (at the front desk) was very pleasant...in the beginning that is. She advised me a $50.00 hold would be placed on my debit card. Which was normal procedure however, that $50.00 hold turned out to be a $506.90 debit from my debit card. The day after I checked out, I called the hotel back and spoke with Jane who was defensive, unhelpful, and extremely rude to me. She could not give me a full explanation on why my account was debited $506.90 even though the room was paid in full online. After over talking me she advised me she would call me back to resolve this issue (which she never did). Later on that day I called back and spoke with Jeff who said he was the general manager. He explained to me that it was a “system error” because I used a different card to place the $50.00 hold on, then what I used to book the room. Which makes absolutely know since to me!! Because it shouldn’t matter what card I used to place the $50.00 hold on…the room was already paid for. Long story short I was out $506.90 for 72hours while on vacation with my two young children, and all Jeff the (“General Manager”) did was apologize for me being inconvenienced and called my bank. I was also charged for breakfast which was included in the package I purchased but once again because, Jane didn’t check me in properly that’s another credit I’m waiting for.
- Official Description (provided by the hotel):
- Your Williamsburg Vacation Begins Here! Welcome to the Holiday Inn & Suites Gateway a full service hotel. Your Personal SpaceRelax in your elegant room featuring stylish decor and amenities, including a microwave, refrigerator, wired and wireless high-speed Internet access, dry bar, executive desk, HDTV, and the best night s sleep you've had in weeks. Our hotel offers a great combination of rooms and suites featuring our unique one and two bedroom suites. We have a heated indoor pool, whirlpool and fitness center all for your enjoyment. Bistro 515, our on-site restaurant, offers the best in casual dining. Ideal Williamsburg Location Holiday Inn Hotel & Suites Gateway is located off Interstate-64 exit 238 only minutes from Colonial Williamsburg, Busch Gardens, Water Country USA, Prime Outlets, Jamestown and Yorktown. We are also conveniently located for the following: the College of William & Mary, Sentara Williamsburg Regional Medical Center, and Delta-T. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Hotel And Suites, Williamsburg-Historic Gateway
- Holiday Inn Williamsburg
- Williamsburg Holiday Inn