Lady working the front desk was extremely rude to my husband. I felt like she was hoping he would flirt with her. Hotel didn’t monitor Employees for masks. We felt very unsafe. Ended up leaving before staying due to the conditions.More
Comfort Inn
Expedia.com
Taking safety measuresBooking.com
We have stayed at this Hampton Inn several times & am always satisfied with our stay--
It is always CLEAN & the staff extremely professional !!
Would recommend this location & will stay there again !!
Dear Suzzie:
We are so pleased to learn you were satisfied with your stay and we appreciate your taking the time to give us a FIVE STAR review. Thank you for staying with us and we hope to see you in the future. All of us here at the Hampton Inn/Stafford & Quantico Conference Center wish you a great 2021.
When we arrived the gentleman at the desk was extremely friendly. We went to leave our room and noticed the door would not lock. We went to the desk. The same gentleman apologized. He said he needed to change our room. He not only changed the room right away he upgraded our room right away. We went to leave a little time later and he asked us how the new room was. His customer service is top of the line.
Dear Tristan:
Thank you so much for the FIVE STAR REVIEW! We again apologize for the slight inconvenience with the room you were first provided. We are happy to learn we were able to resolve this issue to your satisfaction. We all look forward to your return stay!
Only problem for me was the bathroom light switch. I am 73 years old and I’m used to using a regular old light switch. The one there was something I’ve never seen before. Thank God my daughter figured out how to use it.
Dear Valued Guest:
It was our pleasure having you as our guest. Thank you for the FIVE STAR REVIEW. If you ever need assistance with any of our modern amenities, please do not hesitate to let staff know for it would be our pleasure to assist you. We look forward to having you stay with us again in the future. Thank you again!
Just a comment : Before you put someone as the face of your hotel at the the front desk, trained them right and give some freedom to take decisions , otherwise keep a competitive manager at the front desk instead of hiding in the back office thank you
Dear Carmpia:
Thank you for staying with us and providing us with your insight on how we can improve our front desk decision making. We are glad to learn you enjoyed the room and amenities and we look forward to your staying with us again in the future.
Hotel was a horrible disappointment. Pulled into parking lot where there were men congregating outside drinking. We go inside to check in and the woman in front of us checking in no face mask. Three men waiting next to her to be taken next two had masks third did not and no social distancing. The employee behind the counter said nothing to them. People walking around lobby no masks. I specifically picked this hotel because it was suppose to be Covid compliant. It definitely was not. I am a Hilton Honors member and the week before stayed at a Doubletree that was magnificent and compliant. This hotel did not offer sanitary wipes or have tv control covered in plastic as Doubletree did. The next day checking out I told front desk and all she could say was I can’t chase people around over masks. I didn’t ask her to, but when they are checking in standing in front of you they can. If you’re concerned for Covid, don’t stay here.
Dear Valued Guest:
Allow us to reassure you our hotel is COVID-19 compliant. We have hand sanitizer placed immediately as you enter the hotel, we have sanitary wipes at the front desk, we have a large shield separating our employees and guests, all our employees wear masks, we have additional hand sanitizer place outside all elevator entrances & exits, each room is furnished with new plastic coverings for all T.V. remotes. We do ask our guests to wear a mask, if they do not have one we happily provide one. Per brand and hotel policy and in accordance with the law guests are not required to wear a mask when eating or drinking or if they have a medical reason such as asthma for example. We are aware of the rare instance of which you mention persons not wearing a mask and they fall under the exceptions of which we provided herein. We appreciate your tolerance of other peoples personal reasons for not darning a mask and further appreciate your understanding of the policies and laws in which we operate our business. We regret to learn of your dissatisfaction with the false impression we seem to have left you with. In all fairness we find your scoring of one star to our hotel to be very misleading since you did not consider the actual facts, nor could of ascertained them since they were private medical matters of another guest expressed solely to our front desk agent. Wherefore, though we appreciate your review, we find it extremely misleading and disturbing you would actually try to damage our reputation through this social platform which has such a large audience stating things that were either just outright false or frankly not in consideration of other facts which were personal of other guests. Nevertheless, we do wish you safe travels in the future!
