It is hard to rate this hotel since I have had 2 pleasant stays and 1 horrible stay. This hotel usually has some of the best prices in Richmond for a reliable clean hotel (usually $75-ish), and the DoubleTree brand is awesome (always clean rooms and awesome cookies). My most recent stay was in December 2011 and it was GREAT.
Back in June 2011, there was a problem with the AC in the room and it was HOT (almost 90 degrees) in the room. When I complained to the front desk clerk at 3am, she responded that I did not operate the AC correctly. Annoyed that she essentially called me an idiot, I went back to my room and tried her advice (which DID NOT work either). I complained again the next morning, and told them the truth, and they gave me 2 free breakfasts and a free room next time I am in Richmond area.
I almost did not want to give them a 2nd chance, but a free room is a free room. The past trip was fine, and the front desk clerk who annoyed me was not working that night, and the gentleman who was there was efficient and helpful.
Good service at 2 out of 3 times in my experience
Price is usually lowest for this hotel-type
Location---If you are traveling from the Rocky Mount, NC area and take I-295 north south of Richmond, or to the airport, the location is fine. However, if you are traveling from I-85 North to Richmond, this is NOT a good location (i.e. extra 15 min drive), since this off of I-295 (look at map and you will see what I mean).
Room size is smaller than other Double Trees I have stayed at.
Breakfast is expensive.
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- Also Known As:
- Doubletree Richmond Airport
- Doubletree Sandston
- Doubletree Hotel Sandston
- Sandston Doubletree