I stay in a lot of Hampton Inns, across the country. This one may be the best! Always a fair rate. Always great service and people. Always a great room. The AC worked very well. The bed was comfy. The shower had great pressure. A perfect stay. The hotel is also close to several dining options. Great breakfast also.
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It's a hotel adjacent to a hospital, straightforward, good snack options, and very comfortable. The room was larger than I expected and I slept great on the bed. The trip was for work so I didn't care about location of things to do nearby.
We came early (about an hour before the 3 pm check-in time). Melissa "worked" with me and called me when our room was ready. After that, check-in just took a few minutes.
It's a large hotel with limited parking in front. Thus, they have an "overflow" parking lot behind the hotel (which we didn't have to use). If you park there, there's a walkway that connects you to the hotel.
Our room was a comfortable 2-queen bed room. As nice as the room is, it is poorly lit: 2 small overhead lights just inside the doorway, a light between the beds, and a desk lamp.
The bathroom was sizeable. Plenty of counterspace. Definitely, though, a lack of towel bars, just hooks. The shower was great--pressure and heat.
The breakfast was what I've come to expect of a Hampton Inn: 2 or 3 hot dishes (we had egg white frittata, seasoned potatoes, and bacon), some sweets, waffle maker, fresh fruit, and much more. The coffee was really good.
The Salem Hampton Inn seems to be an old hotel but very clean and nice. I was pleased that they served a hot breakfast with many choices. It was very good. The beds were excellent. The room was very clean.
GET ALL THE NAMES YOU CAN WHEN BOOKING OR DEALING WITH THIS HOTEL. Management was very rude, didn't offer any options to help, desk staff NOT being held accountable, charged me twice and will not refund my one night stay. Spoke with manager who also offered NO help and hung up the phone on me. BEWARE!!
Ms. Vaughn, You booked 2 nights through a third party as a Traveling Team member and you were charged for 2 nights accordingly. All changes must be made with the third party. At the end of the day yesterday the third party refunded your 1 night admitting their error. We are accountable in that we pay fees to the third party based on reservation nights and all changes must come from the third party after you contact them and they, in turn, contact us. I will not tolerate vulgar language towards my staff or myself and that's why you were abruptly disconnected from our call.
Our very first impression was that both the outside and inside of this hotel were well kept. Our room was clean and bright, however, the bathroom floor had been cleaned only in the high traffic areas and not in the corners or along the fixtures. The staff was friendly and welcoming especially the nice lady keeping the breakfast area clean!
