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All reviews parking garage great location front desk within walking distance great stay city market complimentary breakfast breakfast staff would definitely stay here again great room clean hotel fitness center balcony elevator
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5 - 10 of 719 reviews
Reviewed 25 March 2022

This is a great location to be close to downtown. Walkable. Clean hotel. Friendly and responsive staff. Good breakfast. I would definitely stay here again. My family loved the hotel and all of the attractions that are nearby.

Date of stay: March 2022
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Review collected in partnership with Hampton
1  Thank nappturalbeauty1913
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
S Kallam, General Manager at Hampton Inn & Suites Roanoke - Downtown, responded to this reviewResponded 25 March 2022

We really appreciate you taking the time to let us know about your recent stay at the Hampton Inn and Suites Roanoke Downtown. We are delighted to hear that you enjoyed your stay and our convenient location in the heart of Downtown Roanoke. We appreciate your business and look forward to seeing you again real soon. Thanks again for the great review!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2022

Convenient location, short walking distance to local shopping , restaurants and museums. Very friendly staff. Clean rooms, comfy beds. Great views of the city and mountains too. We've stayed here twice.

Date of stay: January 2022
Trip type: Travelled with family
Thank TrishH518
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
S Kallam, General Manager at Hampton Inn & Suites Roanoke - Downtown, responded to this reviewResponded 11 January 2022

Thanks so much for taking the time to post a review on your recent stay at the Hampton Inn and Suites Roanoke Downtown. We are delighted to hear that you enjoyed your stay and our convenient location in the heart of Downtown Roanoke. We appreciate your business and look forward to seeing you again real soon. Thanks again!

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Reviewed 26 December 2021

Usually our stays at this chain are fine. Rooms always super clean.

Maybe it’s the long pandemic and workers shortage. The grouting in bath was brown in spots. The room was not well vacuumed.

Same great beds, nice staff and perfect mattress and pillows.

This hotel has a great location right in the historic part of town.

Date of stay: December 2021
    • Value
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Review collected in partnership with Hampton
Thank 497catherinew
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
S Kallam, General Manager at Hampton Inn & Suites Roanoke - Downtown, responded to this reviewResponded 27 December 2021

Thanks so much for taking the time to let us know about your recent experience at the Hampton Inn and Suites Roanoke Downtown. I sincerely apologize that we didn't meet your usual expectations. We do appreciate your feedback and will address your issues with our management team. We thank you for choosing our property and hope you'll give us another opportunity in the future.

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Reviewed 22 November 2021

Stay Report - 11/20 to 11/21

Location: The hotel is indeed located in Downtown Roanoke on the corner of Church and Market Streets.  You can walk to a lot of downtown restaurants and bars and the area around the hotel is actually very pleasant though it gets a little seedy if you go a few blocks west.  It's also an easy 0.4 mile walk to the Roanoke Amtrak Station and about a 15 minute drive to ROA Airport.

Hotel: The hotel is a bit oddly designed.  There's a lobby on the first floor with some meeting space, a fitness center, two computer business center, breakfast area and snack shop, then floors 2-5 are a parking garage.  The rooms are located on 6-9.  Thankfully there were no issues with elevator waits and all the common areas are really nice.

Check In: A friendly agent thanked me for being Diamond, offered me snack items and gave me the layout of the hotel.  All employees I dealt with here were very friendly.

Room: This is what I call the Courtyard style of room as the bed is perpendicular to the wall facing the window.  I will say that there was a lot of dead space in the room and I would have appreciated a couch or a chair or similar.  The Wifi did work well and there were outlets next to the bed along with a really good sized bathroom

Breakfast: Full hot breakfast with biscuits and gravy, sausage, scrambled eggs, waffle maker and the usual cold items.

Overall a very good downtown option for the city.  I'd be back. 

Date of stay: November 2021
    • Location
    • Rooms
    • Service
1  Thank Sal_Paradise767
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
S Kallam, General Manager at Hampton Inn & Suites Roanoke - Downtown, responded to this reviewResponded 23 November 2021

We really appreciate you taking the time to let us know about your recent experience at the Hampton Inn and Suites Roanoke Downtown. We are delighted to hear that you enjoyed your stay and our convenient location in the heart of Downtown Roanoke. We appreciate your business and look forward to you next visit. Thanks again.

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Reviewed 31 October 2021

Great price… however, I was not at all impressed with quality of service or cleanliness…especially during a pandemic. Great location,right downtown.. can walk to numerous restaurants. Front desk staff, should be more hospitable.

Date of stay: October 2021
  • Trip type: Travelled on business
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Hampton
1  Thank tg2921
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
S Kallam, General Manager at Hampton Inn & Suites Roanoke - Downtown, responded to this reviewResponded 4 November 2021

We really appreciate you taking the time to post a review on your recent stay at the Hampton Inn and Suites Roanoke Downtown. I do apologize that we didn't meet your expectations of the usual quality of service. We will certainly address these issues with all appropriate staff. We do appreciate your business and hope you will stay with us again the next time you're in the Roanoke area.

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