We had a great stay at this location. Centrally located which was great for our needs. Great,, friendly staff ready to give a pleasant greeting or answer questions we had. The room was gorgeous and the view excellent. We were in room 821.More
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This is a great location to be close to downtown. Walkable. Clean hotel. Friendly and responsive staff. Good breakfast. I would definitely stay here again. My family loved the hotel and all of the attractions that are nearby.
We really appreciate you taking the time to let us know about your recent stay at the Hampton Inn and Suites Roanoke Downtown. We are delighted to hear that you enjoyed your stay and our convenient location in the heart of Downtown Roanoke. We appreciate your business and look forward to seeing you again real soon. Thanks again for the great review!
Convenient location, short walking distance to local shopping , restaurants and museums. Very friendly staff. Clean rooms, comfy beds. Great views of the city and mountains too. We've stayed here twice.
Thanks so much for taking the time to post a review on your recent stay at the Hampton Inn and Suites Roanoke Downtown. We are delighted to hear that you enjoyed your stay and our convenient location in the heart of Downtown Roanoke. We appreciate your business and look forward to seeing you again real soon. Thanks again!
Usually our stays at this chain are fine. Rooms always super clean.
Maybe it’s the long pandemic and workers shortage. The grouting in bath was brown in spots. The room was not well vacuumed.
Same great beds, nice staff and perfect mattress and pillows.
This hotel has a great location right in the historic part of town.
Thanks so much for taking the time to let us know about your recent experience at the Hampton Inn and Suites Roanoke Downtown. I sincerely apologize that we didn't meet your usual expectations. We do appreciate your feedback and will address your issues with our management team. We thank you for choosing our property and hope you'll give us another opportunity in the future.
Stay Report - 11/20 to 11/21
Location: The hotel is indeed located in Downtown Roanoke on the corner of Church and Market Streets. You can walk to a lot of downtown restaurants and bars and the area around the hotel is actually very pleasant though it gets a little seedy if you go a few blocks west. It's also an easy 0.4 mile walk to the Roanoke Amtrak Station and about a 15 minute drive to ROA Airport.
Hotel: The hotel is a bit oddly designed. There's a lobby on the first floor with some meeting space, a fitness center, two computer business center, breakfast area and snack shop, then floors 2-5 are a parking garage. The rooms are located on 6-9. Thankfully there were no issues with elevator waits and all the common areas are really nice.
Check In: A friendly agent thanked me for being Diamond, offered me snack items and gave me the layout of the hotel. All employees I dealt with here were very friendly.
Room: This is what I call the Courtyard style of room as the bed is perpendicular to the wall facing the window. I will say that there was a lot of dead space in the room and I would have appreciated a couch or a chair or similar. The Wifi did work well and there were outlets next to the bed along with a really good sized bathroom
Breakfast: Full hot breakfast with biscuits and gravy, sausage, scrambled eggs, waffle maker and the usual cold items.
Overall a very good downtown option for the city. I'd be back.
We really appreciate you taking the time to let us know about your recent experience at the Hampton Inn and Suites Roanoke Downtown. We are delighted to hear that you enjoyed your stay and our convenient location in the heart of Downtown Roanoke. We appreciate your business and look forward to you next visit. Thanks again.
Great price… however, I was not at all impressed with quality of service or cleanliness…especially during a pandemic. Great location,right downtown.. can walk to numerous restaurants. Front desk staff, should be more hospitable.
We really appreciate you taking the time to post a review on your recent stay at the Hampton Inn and Suites Roanoke Downtown. I do apologize that we didn't meet your expectations of the usual quality of service. We will certainly address these issues with all appropriate staff. We do appreciate your business and hope you will stay with us again the next time you're in the Roanoke area.
