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All reviews texas roadhouse hotel sits winding road the blue ridge mountains breakfast staff great stop nice hotel would highly recommend this hotel business trip room was spotless would definitely stay here again great place to stay excellent stay indoor pool easy access cookies road trip
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8 - 13 of 622 reviews
Reviewed 2 November 2018

From the beginning we was treated with respect and friendliness staff!! Even asked how my mom was the next morning after her surgery. Just the little things make it worth staying here!! Will be back soon...

Date of stay: October 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank R6953TKsabrinas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 October 2018

A great experience at this hotel with good views. Clean rooms and comfortable bed. Close to restaurants and shopping. Not far from downtown. This appears to be a newer neighborhood in a safe location.

Date of stay: October 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank russellw25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hilton Garden Inn Roanoke, responded to this reviewResponded 29 October 2018

Dear russellw25,

Thank you for your kind comments. I am thrilled to hear you liked our clean rooms, comfortable bed and convenient location. The best compliment is a return stay. We appreciate your loyalty and look forward to seeing you again soon.

Best,
Gary Crizer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2018

While the hotel was clean, comfortable, and quiet, the rate of about $200/night just wasn't worth the average room quality and nothing particularly outstanding about the hotel. The hallways smelled a bit musty, the breakfast was disappointingly limited for a Hilton Garden Inn, and the staff were not particular friendly or helpful. As an example of the latter, we mentioned to one of the front desk staff that we were new to the area and would be interested in learning more about the town and we asked her if she had a map and any favorite areas or things to do that she could tell us about. Her answer was that she had no map and for more information we should check out the binder of things to do that they had in the business center. Regarding breakfast, the eggs were very greasy, and the server, who politely told us to let her know if we needed anything, was not seen again or available for assistance. Overall, the hotel had a very impersonal feel, which I might note was in marked contrast to a Hampton Inn we stayed at the following night where staff treated us like we were family.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank JMinNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hilton Garden Inn Roanoke, responded to this reviewResponded 22 October 2018

Dear JMinNC,

I'm very sorry that your stay felt impersonal. We strive to deliver sincere hospitality and I regret that we fell short. We appreciate all your feedback and do take it into consideration as we work towards providing value to all our visitors. We hope to have the opportunity to impress should your travels bring you back to Roanoke. Thank you for staying with us.

Sincerely,
Gary Crizer
General Manager

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Reviewed 13 October 2018

My husband and I stayed here en route to Radford University from Lynchburg, Virginia. The room was spacious and clean. The bathroom was also clean. My husband and I were especially impressed with the King sized bed. The mattress was very comfortable, not too firm or too soft. The pillows weren't too big either. The bed was perfect, and we are very picky people. It was a cloudy day when we arrived, so we didn't notice the beautiful views until the morning. We didn't have time to take advantage of the breakfast. But it did look good with a variety of healthy fruits (i.e. bananas, cantaloupe, pineapple, watermelon, and yogurt) as well as bagels, toast, and omelets made to order. Since all of the hotels were quite expensive and booked in Radford and Blacksburg, this was the perfect place to spend the night due to the reasonable price and a very good night's sleep/rest!

Room tip: You will want to choose a room away from the elevators.
Date of stay: September 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank 948gracer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hilton Garden Inn Roanoke, responded to this reviewResponded 16 October 2018

Dear Galia L,

Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodations and service. Your kind words let us know the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice.

Best,
Gary Crizer
General Manager

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Reviewed 6 October 2018 via mobile

My wife and I stayed here while we were traveling the Blue Ridge Parkway. We were very pleased with our stay here. Very convenient to the Parkway and downtown Roanoke as well. Very clean and well managed hotel as Hilton Garden Inns usually are. Very nice room. Lots of places close by to eat. We would not hesitate to stay here again. Two thumbs up!

Date of stay: October 2018
Trip type: Travelled as a couple
Thank Greg K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hilton Garden Inn Roanoke, responded to this reviewResponded 9 October 2018

Dear dgladding23,

Thank you for your review and recommendation of our hotel. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon.

Best,
Gary Crizer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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