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All reviews front desk roanoke airport great stay close to the airport complimentary breakfast shopping and restaurants oatmeal clean rooms would stay here again indoor pool the breakfast area convenient location mall keo erin interstate clerk
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Reviewed 17 June 2022 via mobile

Bath tubs have rust in them. We changed rooms twice. The curtains and lamp shade were stained. Customer service and complimentary breakfast were great. The location is great and is close to a lot of restaurants and the mall. The rooms are a nice size.

Date of stay: June 2022
Trip type: Travelled on business
Thank NorthStar03463243598
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Relations Manager, General Manager at Hampton Inn & Suites Roanoke Airport, responded to this reviewResponded 19 June 2022

Dear NorthStar03463243598,

Thank you for providing us with feedback from your recent stay. It's great to hear that our staff, location and breakfast were great, however, I do regret that you experienced several shortcomings during your stay, especially with the tub, curtains and the lamp shades.

We take feedback very seriously, and please be ensured that we will work on your concerns diligently so that no other guest experiences what you did. We have briefed our housekeeping staff, and we will ensure a more stringent approach from here on, especially when it comes to enhancing our regular quality checks. We would hate to lose a valued guest like you and we sincerely hope you will give us another chance to host you better.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2022

We recently stayed at this hotel based on all of the positive reviews but were pretty disappointed. Let's post the positive first.

The bed was very comfortable and the A/C was amongst the quietist for a hotel room I have experienced and worked well. The microwave worked and there were two each of std and decaf coffee pods in the room along with a 24hr coffee bar in the lobby. The hotel and rooms are appointed pretty well with one exception being that there was only one small waste can in a room with two queen beds. There needs to be an additional one next to the desk or somewhere in the main space along with the one in the bathroom. Now the bad.

Upon arriving we were told at checkin that the two queen bed suite room we booked online days earlier was not available. What?? We were told by the clerk rather indifferently that the website cannot allow for rooms out of repair, etc and that there were no more of the suites. He did offer us a regular two queen bed room at a reduced rate. It was late and we didn't feel like shopping around, so OK. To his credit, there were indeed two rooms on each floor that were boarded up from outside and had zip walls covering the entrance doors.

Upon looking the room over (322) there was chewing gum stuck on the carpet at the desk, the wall paper next to the mirror is stained/dirty and there are several spots on the bathroom wall paper that look bleached out. Also, the refrigerator was barely cooler than the room temperature. I certainly would not put anything in there that needed to keep.

At breakfast the next morning the sausage links and omelets were almost refrigerator cold and one of the coffee urns of regular blend was out. Upon asking the breakfast bar person if they took care of the coffee to politely let them know it needed refilling we were told rather smugly that no, the front desk takes care of that. For what it's worth, breakfast the next couple of days was better.

I don't like to be a complainer but thought that both potential renters as well as the hotel management would like to know about our experience. Hopefully future guests will have a better experience. The place certainly has potential.

Date of stay: June 2022
    • Location
    • Sleep Quality
    • Service
1  Thank 314JamesM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Relations Manager, General Manager at Hampton Inn & Suites Roanoke Airport, responded to this reviewResponded 15 June 2022

Dear 314JamesM,

Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the many issues that you encountered especially with the condition of your room upon arrival, breakfast and cleanliness.. We have reviewed all of your comments as a management team, and each department head will formulate a plan to ensure that the risk of such issues occurring again are minimized. We apologize sincerely for not providing you with a better stay.

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Reviewed 5 June 2022 via mobile

We stayed in a king bed suite. Plenty of space to spread out. Room was clean and quiet. Bed was on the firm side. Breakfast was fantastic. Oatmeal, fresh cut fruit, eggs, bacon, potatoes, pastries, etc. The ladies restocking the food stood out to me. They kept everything refreshed on a busy morning and were so nice. I would definitely stay again.

Date of stay: June 2022
Trip type: Travelled as a couple
Thank Vega2003
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Relations Manager, General Manager at Hampton Inn & Suites Roanoke Airport, responded to this reviewResponded 7 June 2022

Hi Vegan2003,

It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again.

Thank you very much!

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Reviewed 29 March 2022

We felt welcome right away by Charlene at the reception desk while checking in late which went very well. We were very impressed as soon as we entered our room. It was so nice and clean. The room was well equipped and comfortable. Especially loved the mattress and pillows. We enjoyed the hot breakfast provided. The breakfast room had a nice atmosphere and was well maintained. The entire staff at the hotel were delightful. Checkout was a breeze, although we hated to leave. Will definitely be staying here again. Being located next to a large shopping mall and restaurants was a plus.

Room tip: The room was quiet and had a pleasant view.
Date of stay: March 2022
    • Location
    • Service
Thank 329ralphm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Relations Manager, General Manager at Hampton Inn & Suites Roanoke Airport, responded to this reviewResponded 29 March 2022

Hi 329ralphm,

It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, especially with Charlene, breakfast, convenient location near shopping and restaurants and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again.

Thank you very much!

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Reviewed 7 March 2022

Every employee we encountered was friendly. The hotel was clean and facilities were in good shape. The breakfast was very good. Gloves were available in the breakfast area. The hotel is in a good location with lots of shopping and restaurants close by.

Date of stay: March 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Jonsey1967
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Relations Manager, General Manager at Hampton Inn & Suites Roanoke Airport, responded to this reviewResponded 8 March 2022

DearJonsey1967,

It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again.

Thank you very much!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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