Bath tubs have rust in them. We changed rooms twice. The curtains and lamp shade were stained. Customer service and complimentary breakfast were great. The location is great and is close to a lot of restaurants and the mall. The rooms are a nice size.

We recently stayed at this hotel based on all of the positive reviews but were pretty disappointed. Let's post the positive first.

The bed was very comfortable and the A/C was amongst the quietist for a hotel room I have experienced and worked well. The microwave worked and there were two each of std and decaf coffee pods in the room along with a 24hr coffee bar in the lobby. The hotel and rooms are appointed pretty well with one exception being that there was only one small waste can in a room with two queen beds. There needs to be an additional one next to the desk or somewhere in the main space along with the one in the bathroom. Now the bad.

Upon arriving we were told at checkin that the two queen bed suite room we booked online days earlier was not available. What?? We were told by the clerk rather indifferently that the website cannot allow for rooms out of repair, etc and that there were no more of the suites. He did offer us a regular two queen bed room at a reduced rate. It was late and we didn't feel like shopping around, so OK. To his credit, there were indeed two rooms on each floor that were boarded up from outside and had zip walls covering the entrance doors.

Upon looking the room over (322) there was chewing gum stuck on the carpet at the desk, the wall paper next to the mirror is stained/dirty and there are several spots on the bathroom wall paper that look bleached out. Also, the refrigerator was barely cooler than the room temperature. I certainly would not put anything in there that needed to keep.

At breakfast the next morning the sausage links and omelets were almost refrigerator cold and one of the coffee urns of regular blend was out. Upon asking the breakfast bar person if they took care of the coffee to politely let them know it needed refilling we were told rather smugly that no, the front desk takes care of that. For what it's worth, breakfast the next couple of days was better.

I don't like to be a complainer but thought that both potential renters as well as the hotel management would like to know about our experience. Hopefully future guests will have a better experience. The place certainly has potential.

We stayed in a king bed suite. Plenty of space to spread out. Room was clean and quiet. Bed was on the firm side. Breakfast was fantastic. Oatmeal, fresh cut fruit, eggs, bacon, potatoes, pastries, etc. The ladies restocking the food stood out to me. They kept everything refreshed on a busy morning and were so nice. I would definitely stay again.