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1,121
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All reviews runway view melbourne airport airo restaurant covered walkway across the road express checkout an early flight room service next morning international flight comfortable bed family room convenient location an upgrade buffet breakfast between flights mini bar
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Reviewed 4 December 2017

We had an early flight and this hotel is such a great location. The reception staff helped us with an early check in. The room was large and so well equipped, we will stay here when next we need an airport hotel.

Room Tip: I think any room in this hotel would be good.
  • Stayed: October 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank IsobelandDick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerPRML, General Manager at PARKROYAL Melbourne Airport, responded to this reviewResponded 23 December 2017

Dear IsobelandDick,

Thank you for taking the time to provide us with the comments and feedback from your most recent stay at the PARKROYAL Melbourne Airport.

I was pleased to note that overall you enjoyed your stay with us and your evaluation will be shared with our team. It is through continuous feedback, from guests such as yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guest's expectations.

Once again, thank you and I look forward to welcoming you back to the hotel in the future.

Kind Regards,

David Tonkin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2017 via mobile

Upon at arriving at reception we were treated by a lovely lady to check us in. Asked if we had a booking we said no as we were already at airport. Lady said only one room left and it would be $480 for the night, wow.
After talking for a bit she dropped price to $440 with breakfast. Not much we could do as no transport.

The room was nice and beds were very comfortable. One problem was that no blackout curtains so as soon as sun come up it belted in. Not good spot to sleep in.

The restaurant for dinner was good with a good steak meal.
The service on drinks was very slow.
The buffet breakfast was ok, they made omelet’s but no flavour and bland. Staff were nice.

Overall this hotel was ok but very outdated needed a lot of love to repair, at the price they charge they should easily be able to afford to renovate.

Stayed: December 2017, travelled with friends
Thank Gasman4124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerPRML, General Manager at PARKROYAL Melbourne Airport, responded to this reviewResponded 23 December 2017

Dear Gasman4124,

Thank you for staying at the PARKROYAL Melbourne Airport and for taking the time to provide us with some feedback.

I am disappointed to hear that your experience did not meet your expectations. I will pass your evaluation and comments onto the respective department to review and discuss further.

Guest reviews enable us to monitor our standards and we hope to be provided with another opportunity to welcome you back to the hotel in the near future.

Kind Regards,

David Tonkin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2017

Did not live up to expectations of a 4 star hotel. Work appearance to rooms. Average services. Overpriced if this hotel was anywhere else. Really, you are paying for the location which is excellent for an overnight stay between flights.

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank teewalchas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerPRML, General Manager at PARKROYAL Melbourne Airport, responded to this reviewResponded 31 December 2017

Dear teewalchas,

Thank you for staying at the PARKROYAL Melbourne Airport and for taking the time to provide us with some feedback.

I am disappointed to hear that your experience did not meet your expectations. Your constructive feedback on our in room amenities and overall experiences have been well noted and passed onto relevant department managers for review and follow up.

Guest reviews enable us to monitor our standards and we hope to be provided with another opportunity to welcome you back to the hotel in the near future.

Kind Regards,

David Tonkin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2017

Most ideally hotel in Melbourne when catching an early flight. Modern & immaculately tidy, spacious rooms which are soundproof. Wide choice of TV Programs. Very friendly staff. Very reliable high speed free internet. Excellent bedding. Splendid view of the airport from the room. Very good buffet breakfast. Reasonably priced rooms. Excellent air-conditioner.

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank tawuyam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerPRML, General Manager at PARKROYAL Melbourne Airport, responded to this reviewResponded 31 December 2017

Dear Tawuyam,

Thank you for taking the time to provide us with the comments and feedback from your most recent stay at the PARKROYAL Melbourne Airport.

I am delighted to hear that our prime location, spacious rooms, variety of TV channels and friendly team made for a wonderful stay. I will be sure to pass on your kind feedback to the team as an encouragement to continue offering each and every guest a memorable hotel experiences.

It is through continuous feedback, from guests such as yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations.

Once again, thank you for taking the time to share your experience and I look forward to welcoming you back to the hotel in the future.

Kind Regards,

David Tonkin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2017

We chose the Parkroyal Melbourne Airport on a trip to Australia in September as we had an extremely early flight the next morning. This was not an inexpensive stay compared to what we were spending nightly throughout Australia and New Zealand. However, the convenience of being able to walk within minutes (all indoors) into the terminal made the cost worthwhile in our opinion. The room was well appointed, and very comfortable. We had a problem opening the blinds in our room (we wanted to watch the planes taking off and landing), and pointed out the problem to the front desk. They arrived very promptly and took care of the problem for us. Absolutely no complaints with our stay.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank lovesthesun-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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