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“I would not recommend this place” 3 of 5 bubbles
Review of Hotel Playa Coco

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Hotel Playa Coco
Ranked #9 of 12 Hotels in Cayo Coco
Leeds, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“I would not recommend this place”
3 of 5 bubbles Reviewed 5 May 2012

I stayed at this hotel for a fortnight and I was extremely disappointed with my stay here.
I paid over £1200 for this holiday as I went over the New Year period and I felt like it was such a waste of money!!!
The weather in December/January time is absolutely rubbish, cloudy everyday with rain on and off pretty much every hour.
It is the most boring place I have ever stayed, the hotel is in the middle of nowhere, although it has it's own private beach you can't do much on it apart from sunbath and swim in the sea. There are no shops and if you do want to go anywhere you have to book a trip.
The Italian restaurant was disgusting, I only went once and tried the pizza which tasted awful! and as for the main restaurant, the food was ok but it was the same every single day.
The outdoor snack bar staff were very rude, I would ask for a burger or sandwich with fries and you would get a small portion (not enough to fill me up) so I would ask for the same again and they would refuse as there isn't enough for more than one each although I had paid a huge amount for all inclusive! ridiculous.
There is only one small bar next to reception to sit at on a night and the disco was never open, so again there was simply nothing to do.
I couldn't give many good points on this holiday apart from some of the trips I went on which were fun.
My feedback is honest and I know some people may have very much enjoyed their holiday but it totally depends on age, what you expect for the price you pay and what you are looking for on your holiday.
I am 21 years of age and I wanted a romantic holiday with sunshine and things to do with my partner and it just wasn't for me.

  • Stayed December 2011, travelled with family
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Clare L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Midael E, Propietario at Hotel Playa Coco, responded to this review, 8 May 2012
Dear Guest,
We are truly sorry to hear that your vacations in our hotel were not as you expected, but there are some things we would like you to understand: first, if you book a hotel in Cuba in December you need to know that this is winter time for us, and we can't do anything for changing the weather conditions, we wish we could do that for pleasing all our guests, but it's impossible!, on the other hand, the hotel is not in the middle of nowhere as you stated in your opinion, it is one of the nine hotels in Cayo Coco, and it is true that if you want something different from staying at it, you need to book an excursion, remember this is not a city hotel, but a beach one, and the nearest town is 70 KM away ( you should have know that through your agent)
Conserning some other details you metioned in your opinion about the service at the hotel, we would like you to know that we worked on it and the ones responsibles for the claims are not longer here with us, and of course we would like to have you here some other time to prove that things are much better now.
Truly yours,
Midael Echemendía Castro
Playa Coco Hotel Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (592)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Hamilton, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 3 May 2012

My family and a small group of people returned from a week vacation at Hotel Playa Coco all happy and relaxed. It was a great vacation, hotel was nice, nice clean and spacious rooms, beautiful beach, kids had fun in the very nice pool, entertained by awesome entertainment staff through out the day and then in the evening at the mini disco and night show, the one entertainer that the kids loved was Moko, made them laugh and made sure that the kids participated in the mini disco, the kids just loved playing with Moko. I should say that this hotel overall has very good entertainment because of great staff. The service was good, one very young guy stands out in this and too bad I didn't take his name, he always had a smile on his face and when he was around you didn't have to wait long for drinks. The swim up bar was a great advantage in the very hot days. Also the 24h snack bar was a big plus with variety of food. This was one of many trips to Cuba and we really love it agian, it was definatelly worth the money we paid for it.

  • Stayed April 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Rachel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Midael E, Gerente at Hotel Playa Coco, responded to this review, 20 November 2012
Dear guest,
Thank you so much for letting everybody know your experiences at Playa Coco Hotel during your staying here last April. I will let all the staff know about it!
Kind regards,
Midael Echemendía
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barrie, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 May 2012

This was my first time ever going to Cuba and It was deffinatly worth it. I can't wait to go back, will definatly be going back to this resort.
All the people were friendly and nice, the food was good, and our room was awesome.
Our room was always clean and tidy when we returned back each night, at the end of our vacation there was a nice note left for us from the house keeper, she always made a swan or some sort of design with the blankets, it was nice.
The gardener was really nice he would always be there and make us hats, and grasshoppers out of palm leaves, it was very cool.
The entertainers, Michael, Moko, Mikael, and Jack were the best they made things fun, and were always friendly, The show was awesome always fun to go to, and very funny. Almost every night at the show there were dancers, they were awesome.
I deffinatly can't wait to come back to Hotel Playa Coco.

  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Amy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
montreal
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 1 May 2012

I was at the Playa Coco for 2 weeks at Christmas. I came back for 2 weeks again and it was great. As usual the staff was absolutely fantastic going out of their way to get you anything you need. The room was perfect and I did notice a great improvement in the food. They really want our feedback to they can make adjustements to please the customers.
They have opened a beer garden and moved the 24 hr snack to the pool bar, great idea. They have a beach buffet dinner that was really nice and it was a real dinner tablecloth etc. not a picnick.They have changed the furniture in the main lobby bar it looks great and is very confortable. You can feel that they have a real comittment to improvement. They do not do it all at the same time which is better in my opinion but what is done is very well done.The grounds are just gorgeous. And the beach well its the best beach in the Cayo !!! Again this is Cuba, so do not expect eating as if you were in Europe. But Playa Coco is just great and keeps getting better and better all the time. This is getting to be a gem for people who like a nice and quiet place. I just love it. It is the best value for your money. When you go back it is like going back your are greeted as a member of the family.

Room Tip: Try a get a room with a view of the ocean it is fantastic.
See more room tips
  • Stayed April 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank katherine f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 28 April 2012

We came on 15 to 22 April
Resto open late for breakfast 7.30 am close 9.45 am no selection in food and no croissant and chocolatine
Lunch 12.30 ( late 15 mns ) 4 days out of 6 days no selection on food and no taste ( spices)
Souper 6.30 pm to 9.30 pm also no selection same food
Only japenese Resto a la carte good
The rest zero and no decor very plain
Resto on the beach open 12.30 pm and no more pizza and burgers at 13.10 pm very sad ( only 3 items on menu )
Beach front room 300$$ cdn upgrade and check out 55$$ cdn
Only 1 bottle of water in room and soft drink on the first day after nothing
This is suppose to be 4 stars I think honestly only 2.5 stars
Rep from air line doesn't care at all
Activity restrain and expensive
In Jamaica a 3 stars hotel supply you with 2 bottles of water everyday and fresh dish of fruit
Bar domestic not even basic selection on alcohol

  • Stayed April 2012
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Oderep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Playa Coco

Property: Hotel Playa Coco
Address: Carretera Cayo Guillermo, Cayo Coco, Moron | Jardines del Rey, Cuba
Region: Caribbean > Cuba > Ciego de Avila Province > Jardines del Rey Archipelago > Cayo Coco
Amenities:
Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool
Hotel Style:
#7 On the Beach Hotel in Cayo Coco
#8 Luxury Hotel in Cayo Coco
Price range (per night): ₹ 7,593 - ₹ 14,727
Hotel Class:4 star — Hotel Playa Coco 4*
Number of rooms: 307
Also Known As:
Oasis Playa Coco Cayo
Playa Coco
Oasis Playa Coco Hotel Cayo

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