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“Surprised”
Review of Restland Motel

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Restland Motel
Ranked #4 of 4 Hotels in Clarenville
Reviewed 2 July 2017

How surprised I was when I checked into this motel that turned out to be an older hotel like property. The picture of the motel online shows rooms with cars parked just outside and I expected to be given a room there. However, I was given a room that was back a hallway of this older building, up several stairs and back another very long hall. It was also an efficiency and I did not need that or even use anything in the kitchen as I was only staying one night. The person at the desk was new and didn't seem to know what she was doing. After lugging everything to the room down those long hallways, we found a pleasant and spacious room that had been rehabilitated sometime in the past and was nicely painted. The bathroom appeared to be clean except for the long hair that graced the toilet lid and the hairs that floated in the toilet water. There was a generous supply of soaps and shampoo. We enjoyed a Keurig machine in the kitchen.

Unfortunately when we pulled the covers of the one bed down, there was a black hair on the sheet. How gross! The lighting also presented problems. There was a reading light over each of the beds and one didn't even have a light bulb in it. The ceiling light in the kitchen was also not lighting as was the overhead light in the bedroom. The floor lamp by the sofa had a faulty switch that had to be jiggled to get it to work.

About 1:30am, noisy neighbors came through the hall with boisterous laughing and loud talking.

We did enjoy a very pleasant and tasty meal in the restaurant but our waiter didn't give us the "staying discount" of 10% and no tax was charged. I asked about the tax and he just shrugged. I also had to tell him he needed me to sign the credit paper.

The next morning when I checked out I mentioned about all the lights not working in the room and the employee wrote all the info down. Then I found out that the employee who had checked me in the night before charged my credit card what she said was "just putting a hold on until I checked out." That charge was returned to my credit card and the correct charge was made. In addition I mentioned about the fiasco of paying for the meal the night before and I was given the 10% discount I was entitled to with a lot of apologies.
With all the negatives and problems, I would suggest travelers just ride by this one and head on to a nicer property.

  • Stayed: June 2017, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank maptrotter62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RestlandMotel, General Manager at Restland Motel, responded to this reviewResponded 3 October 2017

Good day,

Thank you for your review of our business. As new owners of this small family business, customer satisfaction is our # 1 goal and your feedback is very important to us. Please feel free to contact our Reservations Management Team toll free at 1-800-205-3993 and one of our friendly and professional staff will be happy to discuss your experience.

Regards,

Management & Crew

“The Restland Motel & Suites, Galley Restaurant, Wheelhouse Pub & Eastern Edge Boat Tours - Food, Music, Family, Friends, Comfort & Tradition United!”

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Reviews (22)
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4 - 8 of 22 reviews

Reviewed 3 December 2016

I went to the restaurant to have breakfast. I didn't stay at the motel.
The food is very good and the place very cozy. Service was fast enough. The environment is very clean and well decorated. Prices are fair.

  • Stayed: November 2016, travelled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank arrobarriba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RestlandMotel, General Manager at Restland Motel, responded to this reviewResponded 3 October 2017

Thank you for your kind review!

We are glad you enjoyed your breakfast at The Galley Restaurant! All of our meals are prepared fresh and served with Traditional Newfoundland pride.
As a small family business, customer satisfaction is our # 1 goal and your feedback is very important to us. We certainly look forward to serving you again!
Regards,

Management & Crew

“The Restland Motel & Suites, Galley Restaurant, Wheelhouse Pub & Eastern Edge Boat Tours - Food, Music, Family, Friends, Comfort & Tradition United!”

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2016 via mobile

After a very long day touring in the rain we stopped in without reservations. Fortunately there was a cancellation and we were able to have 2 rooms. The beds are comfortable the dinning room lovely with a diverse menu and the pub and local folks very nice. We would stay again thank you for the nice memories and happy 1 st anniversary. Cheers. Mitch & Doug. From SMRR. Yukon

Stayed: September 2016, travelled as a couple
1  Thank mitchyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RestlandMotel, General Manager at Restland Motel, responded to this reviewResponded 3 October 2017

Thanks Mitch & Doug!

We are so happy that you enjoyed your stay.
As a small family business, customer satisfaction is our # 1 goal and your feedback is very important to us. We certainly look forward to seeing you again!
Regards,

Management & Crew

“The Restland Motel & Suites, Galley Restaurant, Wheelhouse Pub & Eastern Edge Boat Tours - Food, Music, Family, Friends, Comfort & Tradition United!”

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2016

we had the opportunity to stay at Restland for Sept 13-14 2016. The room and services including conversations with the owners was a very positive experience in itself. Our serving lady -J-whom we met after work for a time of music in the lounge was a great experience- the meals were very good and the mussels excellent- the building and staff reflect the perfection that a fisherman and his wife put forth- we are from Sudbury Ontario and recommend this location not just for a night but for a very positive experience

Stayed: September 2016
Thank Ruf M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RestlandMotel, General Manager at Restland Motel, responded to this reviewResponded 3 October 2017

Thank you for your kind review!

We are so pleased that you enjoyed your stay. As a small family business, customer satisfaction is our # 1 goal and your feedback is very important to us. We certainly look forward to seeing you again!
Regards,

Management & Crew

“The Restland Motel & Suites, Galley Restaurant, Wheelhouse Pub & Eastern Edge Boat Tours - Food, Music, Family, Friends, Comfort & Tradition United!”

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2016

My wife and I stayed two nights at this motel in early September 2016 and enjoyed every minute. The atmosphere was joyful and relaxing. The staff made us feel welcome and was very friendly, helpful and courteous. The room was very clean and beautifully decorated. The beds were comfortable. We highly recommend its restaurant. The motel was purchased last year. According to one of the new owners, a lot of work has been done to renovate the building.

Room Tip: We were pleased with our room on the first floor.
See more room tips
  • Stayed: September 2016, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Lap155004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RestlandMotel, General Manager at Restland Motel, responded to this reviewResponded 3 October 2017

Thank you for your kind review!

We are so happy to hear that you enjoyed your stay with us!
We are glad you enjoyed your breakfast at The Galley Restaurant! All of our meals are prepared fresh and served with Traditional Newfoundland pride.
As a small family business, customer satisfaction is our # 1 goal and your feedback is very important to us. We certainly look forward to serving you again!
Regards,

Management & Crew

“The Restland Motel & Suites, Galley Restaurant, Wheelhouse Pub & Eastern Edge Boat Tours - Food, Music, Family, Friends, Comfort & Tradition United!”

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Restland Motel

Address: 262 Memorial Dr, Clarenville, Newfoundland and Labrador A5A 1N9, Canada
Region: Canada > Newfoundland and Labrador > Newfoundland > Clarenville
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Clarenville
Price Range: ₹ 7,483 - ₹ 8,199 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Restland Motel 2.5*
Number of rooms: 25
Official Description (provided by the hotel):
Under New Ownership! 3.5 Star with Canada Select! Providing the little extras are standard at The Restland Motel. Our renovated rooms & suites are equipped with all standard amenities plus special amenities that bring comfort & pleasure to frequent travelers with custom needs. The Galley Restaurant features a menu of Newfoundland home style meals. Serving all day breakfast, wild game, fresh seafood along with tantalizing seasonal treats & daily specials including "JIGGS DINNER THURSDAYS! Room service, pub service & take out menu available. Seasonal Hours: May to October - 8am to 9pm, October to May - 10am to 8pm The Wheelhouse Pub is filled with cozy atmosphere. Offering VLT's & hosting OPEN MIC Thursdays, LIVE MUSIC Fridays & KARAOKE Saturdays. Enjoy an evening by the fireplace with drink specials all week long. Join our captain with over 30 years experience for an "EASTERN EDGE BOAT TOUR" filled with beautiful scenery and watch for Ice Bergs, Whales, Birds and much more! ... more   less 
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