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“Hotel superb staff wonderful.”

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Holiday Inn Runcorn
Ranked #2 of 3 Hotels in Runcorn
Reviewed 7 August 2017

Stayed at the Holiday Inn Runcorn 10 days ago, What a perfect experience. Firstly I have to mention the staff, in particular a very approachable and attentive young man called Dean. He was supervising many areas of the hotel and seemed to keep his finger on the pulse all the time, what a star he is. In the busy restaurant he kept his cool and ensured everyone received the service expected.( the food was superb) All the staff I encountered had a cheery smile and were attentive. I felt very welcome and felt like a special guest. Very very well done. The room we had was wonderful just near the lift.
( we had requested this) The surroundings are pretty and well manicured. I cant find fault and will certainly be visiting again. Well done Holiday Inn, you have trained your staff well and well done to the staff you are naturals.

Room Tip: the rooms near the lift on the low floor were great
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  • Stayed: July 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank happywandererUpNorth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 9 August 2017

Thank you for taking the time to write a review, I am so pleased that you enjoyed your stay with us and I will certainly pass on your comments to Dean & the team, we look forward to welcoming you back again very soon.

Andrea Burton

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48 - 52 of 743 reviews

Reviewed 6 August 2017

My husband and I stayed here for 2 nights as we wanted to visit Cheshire Oaks and enjoy some time away together. We were quite shocked to find how tiny our room was. The staff are superb and very friendly but overall this place needs to do better! The spa can hardly be called a spa the pool was freeeeezing! The jacuzzi didnt work, no private changing tooms. We did mention to staff that overall we werent happy and we got upgraded to an executive room however this wasnt much better. Floor looked as if it wasnt hoovered, tv and chair were dusty. If we didnt get upgraded no way would it be worth spending the extra momey for executive. Went down to breakfast at 9.30 there was NOTHING left apart from a few cold beans and a bit of meat. The staff were helpful and did go and cook us some sausages but considering breakfast was on until 10.30 you would think orange juice, pastries, fruit etc would still be topped up

Room Tip: Find another hotel or expect very basic!
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  • Stayed: August 2017, travelled as a couple
    • Rooms
    • Service
Thank Emma R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 9 August 2017

Thank you for taking the time to write a review, I was very disappointed to read that you were not entirely satisfied with your stay. I am sorry that you felt our changing rooms in our Leisure Club were not suitable. I have also spoken with our Club Manager and our pool was at 30 degrees which is the required temperature so again I apologise if this was too cold for you. I am pleased that reception upgraded you and your comments regarding the cleanliness of the room have been passed to our housekeeping team. Breakfast is a very busy time for us and I am sorry that the food was not replenished as quickly as it should have been and I am pleased that the team ensured you had a freshly cooked meal. I do hope that we have the opportunity of welcoming you back again very soon.

Andrea Burton

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Reviewed 6 August 2017

Just back from a bus trip to Chester and Liverpool.
We spent Saturday night at the Holiday inn Runcorn.
This hotel is pretty plain with basic rooms and basic greeting on arrival.
The dinner and breakfast were also very basic and a bit of a mad scramble.
The bar had no atmosphere what so ever and a very poor selection of beer.
This was the first time iv'e been on a bus trip and the first time at a Holiday inn and
it will definitely be the last.

  • Stayed: July 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank benjamin r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 9 August 2017

Thank you for taking the time to write a review, I was very disappointed to read that you were not entirely satisfied with your stay, the hotel has recently undergone a full refurbishment of all the bedrooms, public areas, bar and we also have a fabulous new steak & grill restaurant, this is a very modern relaxed lobby and bar and I am sorry that you felt it was basic, our new open lobby is designed around our guests so they can feel at home and relaxed and we have had some very positive comments. I do hope that we have the opportunity of welcoming you back again very soon and thank you for your comments.

Andrea Burton

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Reviewed 31 July 2017 via mobile

We had dinner in the new pub bit and the service was so so poor! It's like no1 knows what they're doing in there! We got over charged for our food and drinks (luckily we noticed) and we was refunded the over charge. Our black currant sodas weren't black curranty at all then when we asked for more she told us she had to go get some more black currant so in other words she just couldn't be bothered! Then we got a top up and it still was really weak. The barmaid obv didn't know her measures and this was the same girl that over charged us. The food was definitely NOT worth the money you pay for it. The chef came into the bar and started talking quite loudly about our order scrunching his face up. Curry was bland, rice was watery, poppadom was soggy and so was the naan. The kids fish and chips were also soggy and the batter had way too many herbs in. Cutlery came out with the food but no spoon with littlens ice cream so the barmaid came back with a teaspoon or a soup soon?? The plates were still sat there when we left. Then we had to sort out the refund, u can imagine by then we were quite annoyed about it all. Would defo have rather got a take away and prob would have been cheaper and actually worth it. We've stayed here before as the pool is good for the kids and they enjoy it but we won't be eating in the new bit again. The room was clean and tidy but the alarm went off twice in the morning around half 9 and it's scared the hell outta me! There was no heads up of that going off either. Was just a shame as we stay there when we're in Runcorn, we just know now not to eat in the pub.

Stayed: July 2017, travelled with family
Thank EmmaCGxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 7 August 2017

Thank you for taking the time to leave a review, I am sorry that you were not entirely satisfies with your stay. I will ensure that your comments are investigated and can assure you that this is not a true reflection of our usual high standards. I do hope that we have the opportunity to welcome you back again very soon.

Andrea Burton

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Reviewed 30 July 2017 via mobile

While on National Holiday we had the delight of staying at the Holiday Inn Runcorn. The hotel and rooms were very clean. The food was very nice although meal times felt a bit busy. There was a lot of options of food to eat and the staff were very friendly and helpful. Nothing was too much trouble. Would recommend.

Stayed: July 2017, travelled with family
1  Thank LMo86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Runcorn

Address: Wood Lane, Runcorn WA7 3HA, England
Phone Number:
Region: United Kingdom > England > Cheshire > Runcorn
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Runcorn
Price Range: ₹ 3,417 - ₹ 8,382 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Runcorn 3*
Number of rooms: 153
Official Description (provided by the hotel):
The Holiday Inn Runcorn enjoys an excellent location close to M56 Jct 12 and with close proximity to Chester, Liverpool and Manchester . This Runcorn hotel is an excellent base for visiting local attractions such as Chester Zoo, Cheshire Oakes, Liverpool FC and Manchester United FC. The Hotel combines an excellent range of facilities for both business and leisure travellers including Kids Stay & Eat Free*. Facilities include 153 bedrooms including standard, executive, family and accessible rooms, all are fully air-conditioned and have High Speed Internet Access. Conference and banqueting facilities for up to 500 people and a Spirit Health and Leisure Club which includes a swimming pool. The hotel boasts 11 meeting rooms that cater for all requirements from training courses, meetings to weddings and dinner dances. Complimentary and accessible car parking is available.The Spirit Health and Leisure club offers a gym and a large indoor heated swimming pool. ... more   less 
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Also Known As:
Holiday Inn Runcorn Hotel Runcorn
Runcorn Holiday Inn

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