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“Average hotel” 3 of 5 bubbles
Review of Holiday Inn Runcorn

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Holiday Inn Runcorn
Ranked #2 of 3 Hotels in Runcorn
Kapellen, Belgium
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Average hotel”
3 of 5 bubbles Reviewed 12 April 2012

Stayed 1 night on a business trip. Staff is friendly, dinner/breakfast is normal, nothing special. A nice bar available for a drink in the evening.
Rooms are small and a bit old, but kept well.
in short: good hotel but nothing special.

  • Stayed April 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank bvnunen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VincentGarrington, General Manager at Holiday Inn Runcorn, responded to this review, 16 April 2012
Dear bvnunen,
Thank you for taking the time to write your review regarding your recent stay at the Holiday Inn Runcorn.
We appreciate you taking the time to give your honest feedback. There are certain aspects of the hotel like the size of the rooms that unfortunately we can not alter however staff interaction is my number one priority so I am delighted that you found the staff friendly and the rooms kept well.
Kind Regards
Vincent Garrington
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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650 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (104)
Date | Rating
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English first
London
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 3 April 2012

I only stayed one night and arrived fairly late but the experience I had (and I've been to a few HL's) was very favourable.

Telephoned in advance to make sure they served food late and was advised they serve in the bar up to 10.30pm. Check in was accompanied with a big smile and helpful advice.

Decided to eat in the bar as there was a good menu choice. Wow, what a plate of spiced chicken skewers, huge salad and pile of sweet potato chips, well cooked and about £12. All the staff I met were 1st class and this does seem to be a theme with HL from my experience.

Room was good, clean. Big TV and all the usual comforts. Will certainly stay again when in that area.

Well done..!!

  • Stayed April 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Roger120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VincentGarrington, General Manager at Holiday Inn Runcorn, responded to this review, 10 April 2012
Dear Roger120

Thank you for taking the time to write your review regarding your recent stay at the Holiday Inn Runcorn.
We appreciate you taking the time to pay compliment regarding the staff and the first class experience that you encountered. Your compliments regarding the food have been passed onto the kitchen brigade and cleanliness of your room to the Housekeeping team.
I look forward to welcoming you back in the near future.
Kind Regards
Vincent Garrington
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Consett, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 26 March 2012

I stayed at the Holiday Inn Runcorn three nights every week between the middle of September to the end of November and enjoyed my stays. I found all the staff very friendly and helpful, The food was good with a good choice and good service who would share a laugh with you which helped when you were sitting on your own, the reception staff were only to willing to sort out any problems. On the one occasion I asked for a different room this was done without any problem and I was given an upgrade.

  • Stayed September 2011, travelled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank William L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VincentGarrington, General Manager at Holiday Inn Runcorn, responded to this review, 29 March 2012
Dear WilliamL
Thank you for taking the time to write your review on Trip Advisor regarding your frequent visits to the hotel.
I am happy to hear that you found the staff friendly and helpful. Guest interaction is of utmost importance to us here at the Holiday Inn Runcorn as we strive to make this hotel a great hotel that guests love.
I am delighted to be passing on your compliments regarding the food to our kitchen brigade.
I hope to welcome you back in the future.
Kind Regards
Vincent Garrington
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Runcorn, United Kingdom
1 review
5 of 5 bubbles Reviewed 16 March 2012

My Wedding was held at the Holiday Inn Runcorn on 25/02/12- What a fantastic day this was. The hotel did a fabulous job helping organise my special day. Everything run smoothly on the day and was made stress free, this was down to the hard work that all the staff had put into. The food was lovely and I was very pleased that my guest all enjoyed our wedding breakfast and commented on how nice the food was. Myself, family and friends all had a brilliant day and this is all down to the staff at the hotel.

The cleanest of the hotel was to a very high standard and this reflected on my wedding day. The rooms were clean and available to all guest checking in on time, again I couldn't fault anything :).

Sally Jones the event specialist was always willing to help and always had a friendly approach, I was very confident in the work she does. All members of staff had a professional and friendly approach which is always a bonus. I paid for a service that I was provided and I am extremely happy. I have and would recommend any parties/wedding at the Holiday Inn-Runcorn. I couldn't of asked for anything more.

Sorry I can add photos at a later date :)

Melissa

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Melissa1985_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VincentGarrington, General Manager at Holiday Inn Runcorn, responded to this review, 19 March 2012
Dear Melissa,
Thank you for taking the time to write your review regarding your recent stay at the Holiday Inn Runcorn.
I am delighted to hear that you found the staff professional and friendly and also that your confidence in the team allowed you to enjoy a stress free day.
All team members who worked on your special day, in particular Sally will be recognised for their hard work and dedication in ensuring that the service provided was of the highest standards.
Kind Regards
Vincent Garrington
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
156 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
4 of 5 bubbles Reviewed 6 March 2012

With a midnight flight arriving at Liverpool Airport we didn't fancy the long drive home and after a search on the Internet we selected the Holiday Inn.

Good points, clean, warm, quality breakfast and cracking value for money at £45.00 a night including breakfast for two.

Bad point, complete muppets in the room who made too much noise at two in the morning which carried thro the connecting door between the two rooms.

Buffet breakfast made up for the poor nights sleep, quality bacon and sausages went down a treat!

  • Stayed March 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Njh131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VincentGarrington, General Manager at Holiday Inn Runcorn, responded to this review, 12 March 2012
Dear Njh131
Thank you for taking the time to write your review regarding your recent stay at the Holiday Inn Runcorn.
I am pleased to hear that you found the hotel clean, the breakfast of good quality and the stay good value for money. I am sorry to hear that the guests in the next room disturbed your sleep. This is an issue that our Nights team look for on their numerous inspections of the hotel throughout the night. However, sadly these incidents are sometimes missed.
If you are ever passing the area, I do hope you would consider booking with us again.
Kind Regards
Vincent Garrington
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Runcorn

Property: Holiday Inn Runcorn
Address: Wood Lane, Runcorn WA7 3HA, England
Phone Number:
Region: United Kingdom > England > Cheshire > Runcorn
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Runcorn
Price range (per night): ₹ 3,996 - ₹ 9,564
Hotel Class:3 star — Holiday Inn Runcorn 3*
Number of rooms: 150
Official Description (provided by the hotel):
The Holiday Inn Runcorn enjoys an excellent location close to M56 Jct 12 and with close proximity to Chester, Liverpool and Manchester . This Runcorn hotel is an excellent base for visiting local attractions such as Chester Zoo, Cheshire Oakes, Liverpool FC and Manchester United FC. The Hotel combines an excellent range of facilities for both business and leisure travellers including Kids Stay & Eat Free*. Facilities include 153 bedrooms including standard, executive, family and accessible rooms, all are fully air-conditioned and have High Speed Internet Access. Conference and banqueting facilities for up to 500 people and a Spirit Health and Leisure Club which includes a swimming pool. The hotel boasts 11 meeting rooms that cater for all requirements from training courses, meetings to weddings and dinner dances. Complimentary and accessible car parking is available.The Spirit Health and Leisure club offers a gym and a large indoor heated swimming pool. ... more   less 
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Also Known As:
Holiday Inn Runcorn Hotel Runcorn
Runcorn Holiday Inn

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