My first and very last visit, I was nagged from my children to go here, so I agreed and we visited this afternoon.
We were seated at a sticky and dirty table which had supposedly been cleaned...?? The seats and the splash back that was around the walls were also full of food bits, sticky and dirty. I asked a member of staff if the table could be re-wiped (and it wasn't)
I went to the counter to order our food and as I doing this a female member of staff used her bare fingers and put some food in her mouth which she took from the cake fridge. She had no gloves on and then started to serve the next person.
As i went back to my seat i noticed that the floor was full of food and grease all over it and my feet were slipping on the sticky floor. The black gloss splash backs were also dirty and sticky. The main windows to look out of were also very dirty with finger marks and food on them.
Then another member of staff walked past our table holding plates to her chest and a dirty 10" cake cutting knife(pointy end sticking out away from her body), she went in the toilets direction, i was disgusted at this and then she walked passed again a few mins later holding the knife in the same position.
Eventually our food came in dribs and drabs so we all ate separately, my son ordered ice cream and me and my daughter ordered hot waffles.
The English from the staff was very poor and they were all dirty/scruffy with food stuff all over their jeans and issued t-shirts.
Overview... very dirty, service terrible, expensive, lacked service with a smile and good communication from inexperienced staff. Food not brilliant, however not too bad...