I grew up going to this restaurant as a child and have many good memories of it. One thing that really drew me into it was the fried oysters they had. On account of this, I decided to take my family there from our eastern Kentucky homestead on a beautiful Saturday afternoon.
Upon getting our seat, we were then greeted by a server and ordered our dinners, mine of which I ordered a side of fried oysters. After approximately 15 minutes, our food was delivered, all except for the oysters, in which I was told was on the way. After only a bite or two, I was approached by a middle aged bleached-blonde woman who told me she was the manager. She then informed me that I could not get oysters on the side, but only as a dinner. I took this as a surprise seeing as I had specifically asked the server if I could order them like this. I proceeded to take the manager away to the side (really the front door because of the small restaurant size) and explained to her that we had drove 45 minutes, and had specifically asked if I could get oysters on the side, seeing as that was the main reason we came, and we were told yes. She then told me that the server was new and had made a mistake. I asked why I had not been told this before my meal arrived and why she was the specific person whom told me my oysters would be out shortly instead of just telling me this then. She was dumbfounded on words and continued to try to sell me an extra dinner, on top of the fried sampler platter and crab legs I had already ordered. Excruciated by this time at this woman, I told her since I had brought my family (Parents, brother, girlfriend) for a dinner, I would pay for theirs but I was not going to eat mine nor pay for it she could call the police if she needed. Instead of doing like a normal business would, she removed the dinner from my table and took it straight to the back in which I have no clue what happened to it afterwards. Seeing as though I had the sampler platter, crab legs and crab cakes and was above $40 for just my meal already, to me this seemed a very bad business decision, considering it could had simple been fixed with a simple side of oysters, unless they salvaged them on the next people whom ordered this.
I am basing my review on this simple experience that should had never happened and could have easily been avoided. The customer is always right, huh?
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