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Hipotels Marfil Playa
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Reviewed 15 April 2012

If you are tempted by a low cost holiday using the internet site "On the Beach" - DONT! They are not a package holiday company and as such don't seem to have any responsibility to help out when things go wrong.
We were a family party of 7 travelling to Majorca on Monday 2nd April from Bristol on Ryanair and after 3hrs sitting on the plane, we were told to get off as the flight was cancelled due to the French Air Traffic Controller's strike. Ryanair just handed us a letter saying to rebook or apply for a refund online, which was no help whatever at 10pm at the airport, for the planeful of people all wanting to fly to Palma. It was impossible to get hold of On the Beach, so rebooked with Easyjet ourselves, using our mobile phone, for the following Wednesday. We then booked ourselves into a local hotel and spent the following morning ringing a premium 09 number which was never answered by the company, despite holding on for 20mins a time. It was a very traumatic experience having to do everything ourselves, so if you are tempted, please read other holiday maker's experiences on the "On the Beach" review site. Now we are home we have to try and sort out insurance claims for the extra flight costs, hotel and food expenses, which rather spoils the holiday experience.

However, once we arrived, we were pleasantly surprised with the hotel. The buffet meals were excellent, the hotel staff were very helpful, and the rooms were very clean. As I like my food to be hot, I loved the restaurant grill where a chef stood throughout meal times cooking a variety of foods. Plenty of everything, with depleted trays being replenished and no queueing!

Guests seemed to be roughly 50/50 English and German and we didn't have any problems with all staff and entertainers talking in both languages. The evening entertainment comprised a music quiz and bingo night run by the resident children's entertainers, alternating with magic, acrobatic and flamenco type shows lasting about an hour. We found the 'All Inclusive' option was definitely worth having with our family. The children loved going to the bar and ordering their own drinks, and waiter service from the bar in the entertainment area was excellent.

There are only a couple of minor points I would mention. Although the hotel provides shampoo and a very small soap tablet, they did not provide shower gel - so take your own.
The outdoor pool is not heated and at this time of the year was very cold. The indoor pool is quite small and got very busy at times when the weather was not so sunny. Occasionally the chlorination was overwhelming.
Sa Coma was very quiet and not much else going on, with other hotels not open as yet. Cala Millor, a 6eu taxi ride, is a bigger resort, with many more shops and attractions. There is a road train which runs between the two resorts, but at 3.75eu each, was more expensive than the excellent taxi service and runs every hour (though not always on time).

Our grandchildren enjoyed the hired social cycles, which were about 6-8eur an hour. Very good value, as you could sit at an outside bar overlooking the sea with a drink and let the children pedal along the pedestrianised promenade quite safely. Also the nearby crazy golf was a big hit. They have 3 different 18 hole courses to go round for about 5eu each.

The hotel provided a hairdryer in the bathroom. You can pay 12eur per week plus 10eur refundable deposit for the key to the room safe, and also hire pool towels if you don't want to bring your own.

If you are looking for a quiet location, I would certainly recommend this hotel and I would look out for the HIP chain to use again in the future.

Room Tip: In the busy season, it might be better to avoid a room directly above the bar area, or at least have a room on a higher level to avoid being disturbed by late night noise.
  • Stayed: April 2012, travelled with family
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13  Thank CarolAnnBucks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2012

Came in on late flight, hotel about an hour from airport in taxi which cost €85. When we arrived they had put up a cold meal in the dinning room, which we appreciated.
Food and drink excellent on A/I deal. Hotel is spotless, they never stop cleaning!
Staff are very friendly and helpful, did not think much of the entertainment but to be honest it's not that important to us. Location close to beach, shops and bars. We would definitely return to this hotel and would recommend it to our friends.

Stayed: April 2012
3  Thank martsonshepp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2012

Hotel was lovely, staff were forever cleaning, rooms were cleaned on a daily basis. We had a room with a balcony & could actually see the sea from our bed. Beautiful. Staff were excellent, especially Rosa in the restaurant. She was always smiling & chatty. My husband loved the choice of food. Unfortunately if you are vegetarian, the food is not that varied - pasta & salad for lunch and dinner. I like both pasta & salad, but not twice a day every day. Plus, on two occasions the pasta sauce had tuna in it, ham one night, spaghetti bolognese for one meal and cannelonni another time - hardly vegetarian. One evening there were some lovely looking sauted veg - unfortunately they were being cooked on the same griddle as the meat! The fried eggs for breakfast were also cooked on the same griddle as the sausage etc. My husband asked if they could maybe do a jacket potato for me just for something hot for a change. They hadn't a clue what he meant. I asked at reception if they could cook anything different as I was vegetarian. The reply was that the salad is always varied. I said "Yes, that's fine, but I would like some hot food to eat." I was told that they did not do anything special for vegetarians.
The filters in the outside pool were not working, so it was dirty - there were cockroaches at the bottom.
The entertainment staff, Boy & Roy, were excellent. Always friendly, remembered people's names & got involved with both adults & kids.
There were plenty of sunbeds.
At night the bar staff were excellent, coming round every few minutes to make sure we had drinks.

Room Tip: Ask for a se view with balcony. Lovely to wake up in a morning with a view of the ocean.
  • Stayed: March 2012, travelled as a couple
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2  Thank chrisbould
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2012

It was amazing the food was great and the staff were lovely :) i would advise this hotel to anyone with kids especially kids aged 3-9. The entertainment wasn't amazing but we really liked the 2 boys who ran it, Roy and Boy. It's a great atmosphere and everyone is friendly. The area has plenty to do and we all loved it (might come again!!!)

  • Stayed: April 2012, travelled with family
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2  Thank Megan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2011

Hotel was very clean and tidy, had great staff and the food was very good. We were there over the half term break and it was very quiet as the season was almost over.
Our room was on the sixth floor and we were high enough to see over the smaller apartments opposite and the view of the mediterranean sea and the sunrise every morning was absolutely lovely.
The local shops were still open offering a variety of usual holiday nik-naks, tee shirts, towels etc. there are several good restaurants in the local vicinity.
Downfall was that the evening entertainment was a little biased toward the German visitors, but enjoyable all the same.
Would definitely reccomend this hotel for a family break of up to ten days duration.

  • Stayed: October 2011, travelled with family
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2  Thank Robert P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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