While we had overall a very pleasant stay here, there was one incident I feel worth writing about. If you hire a car while staying here please make sure that you know where to park it. We checked and then followed the instructions of reception on where to park out hire car and two days later it had been towed.
On going to reception, we were met with a little rudeness and an insulting attitude, and basically we had got the directions wrong. I quote ‘over the road and behind the building’ actually meant ‘drive down the road and after 200m turn right into the car park, it is behind the stage’. The first lot of directions came from reception, while the second from the GM after the event.
On talking to the GM about what had happened, although she was apologetic and explained that there was an event on that day and reception were probably confused about where cars should be parked, we received no offer of compensation even though we asked, leaving us with a bill of 120euros and a trip to the police station to get the car back.
The lady on reception treated us like idiots, her manner was insulting, they seem to think that if they say everything with a smile then it is OK, it’s not.
As I said, overall, good stay but some employees leave a little to be desired.
- Official Description (provided by the hotel):
- The 4 star resort, opened in June 2001, and because of its excellent location, facilities and careful service, make it ideal for couples and families who are looking for a special place for their holidays. At 500m from the beaches of Cala D'Or and Cala Gran and at 300m from the "Cala Llonga" marina. ... more less
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- Also Known As:
- Inturotel Sa Marina And Es Sivinar
- Inturotel Sa Marina & Es Sivinar Hotel Cala d`Or
- Sa Marina Cala Dor
- Sa Marina Aparthotel
- Inturotel Sa Marina Cala D'Or, Majorca