I recently stayed at this Holiday Inn with my family for 6 nights in April. In one room, there was dirty washcloths stuffed under the bed. In another, there was leftover food in the fridge. In both rooms, the floors were badly stained and the furniture was very dusty. Unfortunately, both of our rooms were situated right across the from utility closet where the housekeeping staff was extremely loud, often slamming doors. When I made my reservation, I was told that the only way to get adjoining rooms was to upgrade to suites, which I did. At check in, I was told they do not have any suites that adjoin, and that I could not downgrade back to a normal room. The staff was very unfriendly, with the exception of Bruce, who worked an overnight shift during my stay. The final straw for this hotel was after I checked out. Approximately 1 week after check out, I happened to be checking my bank statement and noticed an extra $300 charge (thank you, Holiday Inn for notifying me of this during my WEEKLONG stay). I contacted the hotel, and they said it was for a pet fee, which is great, but I did not have a pet with me. I have gone back and forth with their "assistant manager," despite several requests to speak w/ their GM. I work at a Holiday Inn in New York, and I would be disgusted if myself or my co-workers ever provided this inferior level of customer service to a guest, and then continued to argue with them about it. I cited several examples of how a pet could not have been in my room (including the night this alleged pet was seen, I was in my room the entire night) but the assistant manager refuses to refund this pet fee. Despite several upcoming trips to Norfolk, I will not stay here again. The only plus side to the room was that, when housekeeping was not boisterously loitering and slamming doors across the hall, the room was otherwise very quiet.
- Official Description (provided by the hotel):
- Take a video tour. The Holiday Inn Select Norfolk Airport, Virginia is easily located only two miles from Norfolk International Airport and central to every city in Hampton Roads including Norfolk, Virginia Beach, Suffolk, Hampton, Norfolk Downtown. The prime location is near several office and industrial parks, including Lake Wright Executive Park, Norfolk Commerce Park and Norfolk Industrial Park. Local companies include: Boeing Norfolk, Northrup Grumman, Booz Allen Hamilton, CMA CGM, HDR Engineering, USAA, Zim Shipping and Nextel. Nearby government facilities comprise of Little Creek Amphibious Base, NAS Oceana, Fort Story Naval Station and the Norfolk Naval Station and Shipyard. Other local attractions within close proximity of the hotel are Nauticus, Norfolk Cruise Port, MacArthur Center, Norfolk Botanical Gardens and Virginia Wesleyan College. The hotel feature s 5,000 square feet of flexible meeting space and banquet accommodations for up to 400 people. ... more less
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- Also Known As:
- Holiday Inn Norfolk Airport Hotel Norfolk
- Norfolk Holiday Inn