So I attended my baby sisters graduation from NSU Class of 2017 and we stayed in this hotel. We started off by having to drive through Construction that had completely ruined the hotel's driveway (not the hotel's fault) ... after getting checked in rather rapidly by front desk we got our room on the first floor and at first glance a very high-quality room. Up to date everything, it was nice. After returning from the graduation, my wife checked the bed (as she always does prior to sleeping in a hotel) and there was hair in our sheets ... then after looking closer there was a small brown ball of something between the sheets (looked like tiny candy the be nice about it) I immediately went to the front desk and told the lady and she was very apologetic and offered to change our room or bring us new sheets and put them on for us. We opted for the new sheets but since we were already in night clothes I decided to put them on myself. When I wrote my review on their website they immediately refunded us 50% of our hotel cost and sent me an email apologizing for the incident. Would I recommend them to others, YES, I would because the staff did an awesome job of fixing the issue immediately and they were very professional about it also.
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- Also Known As:
- Sleep Inn Lake Wright Hotel Norfolk
- Sleep Inn Norfolk
- Lake Wright Sleep Inn
- Norfolk Sleep Inn