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All reviews infinity pool levada walks honesty bar the cliff sea view hotel da nice design hotel sister hotel free transfer steam room the hotel sits the hotel offers shuttle service relaxing hotel sound of the waves loved this hotel nice pool
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32 - 37 of 611 reviews
Reviewed 6 October 2017

My wife and I have been at the "Estalagem Da Ponta Do Sol" for 7 days as a honeymoon preparation since the weather in New Zealand is not the best in September. This was what I told most of my friends when they asked what we are doing for our honeymoon. Apparently, I was scared that one week in Madeira is not worth a honeymoon.

But I have been taught better.

Besides of the island itself, which has to offer such a flexibility of activities the hotel was just stunning. Although "Ponta do Sol" has a limited selection of restaurants I would always going back to the "Estalagem Da Ponta Do Sol".

Incredible breakfast and due of the position, directly on a cliff with a view which is in my opinion the best of all. Due to an overbooking we did not get the reserved room with ocean view, instead we got the suite in the garden area.

Fortunately, all public areas of the hotel do have an ocean view, so we enjoyed our sundowners on one of the sunbeds. You always thought, that your hotel is in the middle of the ocean just 300m above it.

Even on the pool site, the atmosphere has always been quiet and relaxing.

Best of all, they have a bar next to the pool site with the name "Honesty Bar". Here you are able to do your own drinks and just write a note what you had. It's a dream when they have "small" and "big" glasses ;-)

We have just been more than statisfied....

Room Tip: It has not to be the ocean view, since all public areas are on the ocean side
  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
1  Thank Adrian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2017

We booked this hotel based on the photo's and reviews. The hotel, staff, food and everything exceeded our expectations.
We stayed for 2 weeks in September in a Sea View room and enjoyed every minute. The Hotel is in a quiet location with amazing views in all directions. The staff were all superb and really worked hard to make sure that you had a good holiday.
We stayed on a Half Board basis and the evening meals always had some chef's suggestions but you can also select from the A la Carte menu at no extra cost.The continental breakfast was also great.
The hotel has several concerts during the summer months and we were lucky to have concerts on both Saturady nights that we were there. A lot of local people also come to the concerts.
We are definitely going back to this hotel in the future but it not really for children or a hectic nightlife.
Many thanks to all at the Estalagem.

Room Tip: Any Sea View room will be great
  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank Alex D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2017 via mobile

This is a stunning hotel in a beautiful location. The staff are lovely, helpful, patient and polite. The location itself, set on the cliff edge gives panoramic views over the sea and has a stunning infinity pool that looks over the sea as well. The experience is top notch, from the elevator from street level to reception on the 4th floor (amazing), the second elevator from reception up to a bridge to cross to the rooms (breathtaking view) to the relaxing and perfectly kept grass and garden area in the centre of the complex.

I would highly recommend a stay here for anything up to 2 or 3 weeks.

There were a few things I would say could be improved however: Our room was a "double", however this was a double bed with 2 single mattresses made up as 2 desperate beds. The mattresses were also not "housed" in the bed so had a tendency to slide off and need constant repositioning. The fridge in the room was more of a chiller and this meant that our food went off, not a big deal as it was snacks but still annoying. The room cleaning was generally ok but the bathroom felt like a bit more TLC could be taken, the shower was part of the bath and really not something you looked forward to. Not to be overlooked, the worst toilet paper I've ever had in a hotel! WiFi available and free but so weak and slow it may not have existed.

A "gig" was on when we arrived in the evening and it was not only terrible but loud and was audible from our room (the furthest away from the performance), other guests were also heard saying they couldn't wait for it to end so they could get back to enjoying the usual relaxing atmosphere. Thankfully only on one night.

The main restaurant/dining room of the hotel is laid out very poorly, almost like a school dining room. Ordinarily not really an issue but the room looks out over the views of the sea but only 1 side of the table can see it, the other stares out over the walls and roof of the reception area. A small layout change would be a vast improvement. The breakfast is wide ranging in choice but the coffee is not great and almost everything has butter or dairy so greatly limited what I could eat. A couple of the types of bread, bacon and an egg essentially. For dinner, I would strongly recommend eating elsewhere. The meal is rather like a wedding menu, presented well but over priced and cooked poorly; over done beef, veg hot on the outside but cold in the middle. A real shame especially for the price. A wander down to the sea front will open up much better food at a much better price.

The infinity pool, clean and inviting however absolutely freezing. There's something to be said about a refreshing swim after or during a hot day but really you want to be able to get in without losing your breath. I'd have been in every day but once proved enough for me. Also, the loungers are surprisingly uncomfortable for something that looks so luxurious. Under the pool, a small but well kept spa area with Sauna and Steam room and a very small hot tub (not really something you'd want to be in with more than 1 other person). Again, a bit of a dent in the experience when you go for a massage and for some reason there's no electricity. The massage treatment was also not one I would book again. We had been on a day of hiking and looking forward to a good leg and back massage but it was not up to expectation really.

I have gone into a bit of detail of the down sides as I am hoping that the hotel will take it on board, this doesn't affect the general feeling that we would, without hesitation, book again. In fact we certainly will!

Stayed: September 2017, travelled as a couple
1  Thank Alexander H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andre D, General Manager at Estalagem Ponta do Sol, responded to this reviewResponded 2 October 2017

Dear Alexander
We want to thank you for taking time to review our property.
We will take in consideration all the issues you think we can improve,
we might not agree with all, but we take very serious what our guests says about us.
We hope you can visit us again in the future.
Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2017

We only went for dinner - but the views and the service were amazing. We had a drink before dinner outside (all the outside tables were taken for dinner already at 7.30!!). Then we went to the glass walled dining room for dinner - which was great as it got cooler as it got darker but we still had the views! The main courses were fantastic (lamb & roast veg, mushroom linguine) and the starters average (cold greek style salad was fairly flavourless). Wine was reasonable priced and nice (from Portugal). Overall a lovely experience, but not cheap, so we only went once. And the menu was considerably more limited than the hotel's online version!! Which was disappointing as we chose to treat ourselves at this place because of the many vegetarian options and it turned out there were only two - so we felt let down.

Stayed: September 2017, travelled as a couple
Thank Jackie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2017

The hotel was good,
BUT access was by a very cramped lift up the side of the mountain or a rough very very steep path at the side of the hotel and very uneven steps which was extremely tiring to walk up and down each day and there were also small lifts to each floor, no vehicle access at top of cliff or decent walkway
Evening meal was good, breakfast not so much so, cleanliness and decor of bathroom could have been better

  • Stayed: June 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank 122stefash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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