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All reviewsinfinity poollevada walkshonesty barthe cliffsea viewhotel danice design hotelsister hotelfree transfersteam roomthe hotel sitsthe hotel offersshuttle servicerelaxing hotelsound of the wavesloved this hotelnice pool
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Reviewed 7 July 2009

Some reviews concentrate on the hotel's relative isolation but this suited us fine. The hotel greeted us at the airport and taxied us to Funchal, nearby towns and levada walks (all included in room rate). The siting is stunning and the design, perched on high ground linked by lifts and bridges, very clever. The staff were friendly and the restaurant good, especially breakfast. The dinner menu was limited so could wear a bit thin after several days. One tip - visit the Jardin Botanica in Funchal by town bus, not the private, expensive gardens at the top of the cable car. Also visit the interesting museum of ethnicity (?) in nearby Riva Brava. Buses are complicated (four or five companies) but can be used with perseverance.

  • Stayed: January 2009, travelled as a couple
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Thank christy21040
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2009

A nice modern hotel, make sure you up grade to a room over looking the ocean - with your own balcony - otherwise you are sharing balconies and looking at a cliff or the town - nice but the towns dogs/rooster and lorries will wake you. The maids are very noisy and will wake you (regardless of which room you have) at about 8am shouting and banging the room doors etc. Go for B&B the breakfasts are good the evening menu (if you're not going for the set menu) is fine but never changes whilst you are there so if you are there for 2 weeks you will have tried everything twice - we saw the set menu (Turkey and cous cous mm nice!!) and it's pricey for what you get - on the sea front is a cafe that doesn't look much but don't be put off - the fish is great and service better than the hotel! Rooms are nice and airy - clean and have everything you need furniture is from Ikea - matresses are cheap and very uncomfortable. Pool is lovely and during the day the hotel is quiet and restful. the gardens are very nice and well kept. They are doing a few improvements but it does need a lick of paint, new sheets (be nice if they were 100%cotton) etc, the receptionists need a training course on how to talk to guests - they are a a bit snotty and when we were talking to one of them they broke off our conversation to talk to a worker who had walked in. It's not a 4star hotel! You need a hire car - which we did and then eating out and going out for the day is not a problem - all in all I would say - stay here as a base with a hire car as town is lovely, only have the breakfast and lunches in bar - there are loads of nice places to eat in neighbouring towns - Funchal is only 30mins away. Have to say wouldn't stay there again - would either go self catering in the hills or a real luxury hotel near Funchal. Oh and they say on their website "no children under16" there were 4 when we stayed all under 10 years old!!!

  • Stayed: June 2009, travelled as a couple
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2  Thank Alraun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2009

Nice building and layout. Quite a secluded location. Limited activities without a hire car if you don't want to sunbathe all day. The hotel restaurant was very disappointing, we only ate there once and there was not much choice of places to eat within walking distance. If I went to Madeira again I would definitely stay closer to Funchal as there is much more to do. The room was clean but basic - fraying fabric covers over uncomfortable plastic chairs, faded synthetic blanket on the bed. There was free wifi on the beach but not in the hotel.

  • Stayed: November 2008, travelled as a couple
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1  Thank Rose456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2009

As part of the Design Hotel group you are not disappointed to find something out of the ordinary! With the rooms, leisure facilities, restaurant etc spread across the top of the hills overlooking Ponta do Sol, each view point offers something different but each one with an emphasis on tranquillity and calmness.
Each area of the hotel is approached either by lifts or by steps. Whilst the lifts are obviously the most convienient, the elevation towers are quite ugly and spoil the overall look of the hotel. The steps are a little challanging and are not suitable for anybody with mobility problems. However, you are rewarded with an display of imaginative coloured lighting, fantastic Maderian plants and flowers and again, fantastic views around every corner.
The rooms are clean, spacious, modern and comfortable with the added convience of a fridge for personal use. Each room has individual air conditioning units which, although noisy, serve each individuals need. All the rooms again, have amazing views !
The highlight of the hotel for us was the restaurant, which at first glance appears to be an uninteresting glass box - how wrong can you be! Those amazing views (again)! are a pinnicle of delight especially at sunset. The restaurant takes full advantage of its surroundings. The continenial breakfasts are self service but have much choice and variety with local foods on offer. With the breakfasts being available up until 11am, you are able to fill up enough to save yourself the effort of looking for lunch ! All the restaurant staff are extremely curteous and friendly with nothing being too much trouble. No problems with the language either as they all speak English, (although our poor efforts to speak Portugese was appreciated)! The evening a la carte menu was amazing in taste, presentation and value for money. We tried outside restaurants but nothing compared. Whilst the in house wine was quite expensive, buying wine at the local supermarket, keeping it in the room fridge and drinking it 'apres meal' whilst sitting on the balcony, was the best option!
The free leisure facilities were superb with the sauna, jacuzzi, hot and cold swimming pools available at reasonable times. All the facilities were cleverly designed again, to take full advantage of the views and the sun! Additional towels were always available. A variety of massages were also available for a reasonable price but needed to be booked in advance. We never found the steam room working which was a little disappointing. Overall, this is a fantastic place for adults looking for a little luxury and tranquillity - but not if you haven't got a head for heights!

  • Stayed: March 2009, travelled as a couple
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1  Thank ISMRE5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2009

Be really careful when booking this hotel! One week before our departure from Copenhagen, we were informed that the hotel could no longer offer us the room we had booked and paid for two months in advance. This is an extremely unprofessional behaviour with no sense of customer service. Choose another hotel if you want to be sure to get what you have booked and paid for.

  • Stayed: February 2009, travelled as a couple
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8  Thank Erantis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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