We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (742)
Filter reviews
742 results
Traveller rating
409
212
64
29
28
Traveller type
Time of year
LanguageAll languages
409
212
64
29
28
Show reviews that mention
All reviews the concierge lounge parking garage conference center front desk nice hotel room service movie theater restaurants and shops business trip omelet oyster point indoor pool waffles fountain kerry vivian valet
Filter
Updating list...
152 - 157 of 742 reviews
Reviewed 6 April 2018 via mobile

such a great hotel, staff is so nice especially vivia and kyla!!! very clean and the rooms and bathrooms were very nice. a bautiful and renovated hotel, i would highly recommend. also the best breakfast at a hotel i've had!!

Stayed: April 2018
Thank Grace B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark B, General Manager at Newport News Marriott at City Center, responded to this reviewResponded 9 April 2018

Thank you for choosing to stay at the Newport News Marriott at City Center and for sharing your review with other travelers. I was absolutely delighted to hear how much you enjoyed your stay with us and we were able to impress you with our service, accommodations and facilities. I look forward to sharing your wonderful comments with our staff. They will certainly appreciate the recognition of their hard work. I hope you will stay with us again during your next visit Newport News.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2018 via mobile

We were in the area for a track and field competition. The hotel was very accommodating to our large group even though our rooms were not booked ahead of time. the breakfast was perfect before we competed! Lots of healthy options and the service was amazing thanks to staff Vivia and Kyla.

Stayed: April 2018, travelled on business
Thank Taylor T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark B, General Manager at Newport News Marriott at City Center, responded to this reviewResponded 9 April 2018

Thank you for choosing our hotel for your recent stay in Newport News Marriott at City Center. We put a lot of time and emphasis on training to ensure we provide service excellence to each and every guest. Your wonderful comments let us know we are on the right track. On behalf of our team, we appreciated the opportunity to be of service and thanks you for kind compliments.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2018 via mobile

Stayed one night here. We got in pretty late, so I didn’t get to see much of the hotel or the shops around the hotel. The breakfast was great! They have a good buffet. The waitresses were very friendly and attentive. I had Vivian, she was very helpful.

Stayed: April 2018
Thank Ben R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark B, General Manager at Newport News Marriott at City Center, responded to this reviewResponded 9 April 2018

Thank you for staying at the Newport News Marriott City Center. I am glad that you had the opportunity to dine at our Kitchen 740 Restaurant. Our chef takes great pride in preparing mouth-watering dinner specials and entrees made of the highest quality ingredients. American cuisine never tasted so good! I will be sure to share your compliments with the chef, management and wait staff. They will be thrilled to know you had a great dining experience. We look forward to the opportunity of welcoming you back in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2018 via mobile

We had one small issue just before checkout at the hotel. We explained the situation to the desk clerk and she was very receptive and apologetic. We were about to head out to breakfast, she asked if we had gotten breakfast yet, which we hadn't. She then offered a free breakfast for all of us. The hostess, Toya, and server, Vivian, were extremely nice and helpful as well. Even one of the maintenance personnel grabbed a special pen for our 4 year old. Overall, a very good visit. I'd prefer a bed that is a bit softer, but everyone has different preferences. I did appreciate how quiet it was, and again, a great staff.

Stayed: April 2018, travelled with family
Thank NittanyRob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark B, General Manager at Newport News Marriott at City Center, responded to this reviewResponded 6 April 2018

Thank you for your comments and review of your visit to the Newport News Marriott at City Center. We pride ourselves in delivering great service to all our guests however it sounds like we failed in delivering a most wonderful stay. We try our best to maintain Marriott's' high standards and we continually strive to improve upon these standards. Candid comments like yours will help us do just that. I addressed your concerns with my staff and we have taken corrective action so that this does not happen again. Thank you again and we hope to have the opportunity to welcome you back soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

My wife and I stayed at the hotel for 4 days. We were very pleased with the service from our Restaurant Servers Vivian and Malik; our Hostess Toya; Lobby Attendant Nena and the Lounge Attendant Carrie. We will definately stay at this hotel again when we are in the area.

  • Stayed: March 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank klowens2828
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark B, General Manager at Newport News Marriott at City Center, responded to this reviewResponded 3 April 2018

Thank you for choosing the Newport News Marriott at City Center and taking the time to share your experience. We take great pride in delivering excellent service and accommodations. That along with our desired makes our Marriott one of the best places to stay while in Newport News at City Center. From your response, it sounds like Vivian, Malik, Toya, Nena and Kerry Ann provided you wiht a memorable experience. It was a pleasure to read your comments and I will be sharing them with all of the hotel team members. We do hope to have the opportunity to welcome you back very soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews