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“Good value and location”

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Holiday Inn Express & Suites Newport News
Ranked #6 of 38 Hotels in Newport News
Winlock, Washington
Level Contributor
126 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
“Good value and location”
4 of 5 bubbles Reviewed 29 March 2012

During a family vacation we stayed here for three nights. We had two rooms...guys room and girls room. My wife and daughter stayed in one room and myself and my son stayed in another room. My wife complained of smelling cigarette smoke from the people out in the front of the hotel smoking...my son and I were on the back side of the hotel and did not have this problem. :)
The rooms were adequate...refrigerator, microwave, desk, TV, dressers...the furniture was a bit dated and worn, but still the room was well equipped and comfortable.
The hotel staff was very friendly and helpful. The location of the hotel is great if you want to explore the surrounding area. There are many restaurants and shopping opportunities within a 10 minute drive of the hotel. We were connecting with a friend of my wife who lived in Yorktown and the hotel was very convenient for us to meet up with her.
My only complaint was that one day we left at about 8 AM and didn't return until about 3 PM and the room had not been cleaned yet. We left again at 5 PM and returned at about 9 PM and the room was finally cleaned.
I booked the two rooms for three nights on Priceline for 45% below the rack rate...it was a deal. :)

Room Tip: Don't get a room above the front entrance...it is where everyone goes outside to smoke...
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  • Stayed July 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank drmorf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loni C, Guest Relations Manager at Holiday Inn Express & Suites Newport News, responded to this review, 17 December 2012
Thank you for taking the time to submit a review and for staying with us at Holiday Inn Newport News. We are happy to hear that you enjoyed your stay for three nights. Thank you again for your review and we look forward to having you stay with us next time you are in the area!
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190 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • Any
English first
Fort Walton Beach, Florida
Level Contributor
337 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
4 of 5 bubbles Reviewed 11 March 2012 via mobile

We stayed here on a Sat night. The hotel is basic, but clean and comfortable let. The staff was helpful and friendly. If you are in this area, give this hotel a look.

Stayed March 2012
Helpful?
1 Thank Sail2fun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loni C, Guest Relations Manager at Holiday Inn Express & Suites Newport News, responded to this review, 17 December 2012
Thank you for taking the time to submit a review and for staying with us at Holiday Inn Newport News. We are happy to hear that you enjoyed your stay and that we were friendly and helpful. Thank you again for your review and we look forward to having you stay with us next time you are in the area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cincinnati, Ohio
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 15 December 2011

We stayed at Holiday Inn for our trip to Virginia Beach and Williamsburg. It was a nice location, centered right between them, and providing plenty of restaurants and shopping close by.

It was a very clean hotel, and the rooms were very modern. While the hotel was great, and there were no complaints, there is also nothing that really sticks out about it either.

  • Stayed July 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kingsrattler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingsport, Tennessee
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 29 November 2011

We stayed here for three nights (11/23-11/26) while visiting family in the area for the Thanksgiving holiday. First the negative: I reserved a suite with two double beds for my husband, me and our two children. I was pleased by the Trip Advisor rankings and the fact that they had a two room suite (which allows for flexibility of putting kids to bed earlier without having to tip toe around a single room while they sleep). I cancelled my reservations at a much fancier hotel in the City Center area because I wanted a suite (this was hard because I like luxury hotels).

My husband checked us in and when we got to the room, I saw that we had a king sized bed instead of two double beds. The reception staff had for some reason changed our room (the room number was crossed out and changed on our check-in envelope from room 109 to room 202). My husband said that the receptionist told him that the sofa was a double pull-out bed, so the kids could sleep in that bed. No problem we figured (we actually love sleeping in a king). Hours later when we were getting kids ready for bed we discovered that the sofa (which was a short sofa) was not a pull out bed!

I called the front desk and they sent up a cot. Also I received a text alert from my bank citing the hotel charge and noticed it was higher than my reservation price quote. I called the front desk to tell them that I didn't think I should pay a higher rate for a king bed room when I initially reserved (and preferred) a room with two double beds. She changed the charges on the spot to an even lower rate than my reservation.

The room was spotless clean and the king bed was so comfortable. They were a tad stingy on blankets though. The cot was not one of those thin ones, but a nice comfortable twin bed that folded easily enough to get out of the way. Still, the change of room type did cause some inconvenience as my daughter ended up sleeping on the sofa (not as comfortable as a bed). Luckily she spent two of the three nights sleeping at her cousins' house anyway (otherwise I would have insisted on a room change).

As for the rest of the stay, I can't say enough nice things for the friendliness of absolutely every employee there. The restaurant staff, the cleaning staff the receptionists as well as the maintenance staff were always outgoing with smiles and greetings every time we stepped foot into the lobby or passed them by on the hallway floors. Another bonus was the free hot cocoa and latte machine in the lobby. This was a huge hit when we had the cousins come to the hotel to swim in the pool---they had hot cocoa and came up to the room to watch a Christmas movie.

I will definitely be staying at this Holiday Inn when we go back to Newport News for future family visits. This time, though, I will insist on getting the right room from the start. Since everything else was so outstanding I'm assuming the mix-up was an anomaly.

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank AVogt_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristow
Level Contributor
93 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 23 November 2011

Lobby was inviting. Check-in was easy and fast. The room was thoroughly cleaned and everything in its place. The bathroom was reasonably spacious. No free breakfast. I would stay there again.

Room Tip: The doors on the ends of the building are fire exit only. If you park on the side, you'll have...
See more room tips
  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LaxDadOf3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express & Suites Newport News

Property: Holiday Inn Express & Suites Newport News
Address: 943 J Clyde Morris Blvd, Newport News, VA 23601-1003
Phone Number:
Region: United States > Virginia > Newport News
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 38 Hotels in Newport News
Price range (per night): ₹ 5,971 - ₹ 12,328
Hotel Class:3 star — Holiday Inn Express & Suites Newport News 3*
Number of rooms: 122
Official Description (provided by the hotel):
Stay at the Newport News Holiday Inn Express & Suites, formerly the Holiday Inn and Suites Our award-winning hotel is conveniently located near the Newport News / Williamsburg International Airport, and Joint Base Langley-Eustis allowing you to reach your destinations effortlessly. Since our hotel is nestled in the heart of Newport News, work sites including the Naval Weapons Station, Northrop Grumman Shipbuilding, Boeing, NASA, Ferguson Enterprises and Jefferson Lab are just a few of the surrounding companies. We offer free high-speed internet and complimentary business center services making it easier for you to get work done efficiently. There is always something to do in Newport News, whether it's learning the rich naval history at the Mariner's Museum, visiting the endangered animals at the Virginia Living Museum, or relishing in the diverse cultures of the performances at the Ferguson Center for the Arts, we're happy to assist in planning your trip. Enjoy dining and shopping with us at the City Center, or the new Marketplace at Tech Center just a few miles from us. We at the Holiday Inn Express and Suites take great pride in our customer service and the amenities we offer our guests such as the free hot breakfast in the morning, our 24-hour convenience store, fitness center and our indoor heated pool. Let us help you plan your trip for business or leisure, we offer you what you need, stay smart and stay with us at the Holiday Inn Express and Suites! ... more   less 
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Also Known As:
Holiday Inn Newport News Hotel Newport News
Newport News Holiday Inn

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