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RafaelSanto
Sao Paulo, SP

Great Place, Great service!

5.0 of 5 bubblesReviewed 28 Apr 2012
I have been at Chateau Castel-Novel for a week-end stay, through a "Groupon.fr" deal, and actually my interest was more to explore the Dordogne region, than the hotel itself. But of course we were also excited about it, as it would be our first stay in a castle.

The hotel is very well maintained, our room was very very spacious and with a simple but tasty classique decoration. The dinner at the hotel restaurant was as good as pricy, but this is expected for a Michelin starred restaurant! The breakfast was ok for a 4 star hotel.

But what make's the difference is the service. All the hotel staff is very attentive. To finish my experience, I have forgotten a personnal item in the hotel room... and 3 days later I received a package at home with this item I had forgotten! Thank you guys a lot for that!!

Trip tip : The village of Rocamadour is amazing! A must! The city of Sarlat-la-Canéda is also fantastic, specially in the saturday's morning with the "marché de rue" and all the fresh farm products! Both places are 1 hour from the hotel to the south!
Date of stay: April 2012
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviewed 26 March 2012

As you drive up to this beautiful chateau you feel the magic. Even though we were there in March and the trees were bare the sense of history and lovely views meets the eye. We were greeted on arrival and helped with our luggage and offered refreshments. Our room was enormous and we had received an upgrade. My only complaint is that the bed was softer than I would like, and more than one night would have been a problem. One must remember this is a very old building and not a modern hotel.

BUT we were here for the food. The chef has one Michelin Star and deserves two. My husband chose the Truffle menu and was delighted with every delicious dish. My lobster with truffles and risotto, also with truffles, were to die for. My soufflé filled me with joy! We asked for wine suggestions from the region and were pleased with the choice. The service was impeccable and there were plenty of staff to look after everybody. There are lovely anti-rooms off the main dining room where you can have a before or after-dinner drink.

The Princess of this Chateau is called Sophie and she is the daughter of the previous owners and with her chef husband they continue the tradition of an excellent place to stay.

Room tip: Check the bed before you say yes to a room.
Date of stay: March 2012
  • Trip type: Travelled as a couple
    • Value
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2  Thank casden8
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 November 2011

CULTURE, CHARM AND A GREAT WELCOME AT CASTEL NOVEL

Tucked away in the ancient forests of deepest France, a special chateau hotel hides in the woods. Once the home of the legendary French author, Colette - and just moments from the start of the historic Route of Richard the LIonheart - this castle waits to delight. Family owned, there is a warm welcome at Reception and a welcome drink is offered on the old stone terrace - high above the vineyards. A sparking pool gleams on the edge of terraced gardens, a 15th century turret watches over guests taking tea on the patio, and the 32 rooms and 5 suites are elegantly furnished with traditional antiques. Our suite, number 9, was on two levels and the quaint bathroom - under the eaves and overlooking the forests – was a treat. Dinner in the ancient dining hall was also a treat: expertly prepared by resident chef, Nicolas Soulié. Activities on site include hiking, mountain trails, biking and tennis. The beauty of the location is an inspiration. This is a rich find indeed. Daphne Beames

Room tip: Ask for a room with a view
Date of stay: June 2011
  • Trip type: Travelled with family
    • Value
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5  Thank Relais-Reviewer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 September 2011

Stayed for only one night at the end of August.

At check-in the staff were extremely helpful, carrying all our luggage for us, and refusing us from even taking the smallest of parcels. We had originally booked for a small mansard room. When we got there, the very helpful receptionist informed us that we had been upgraded to a better, larger room, in the chateau itself, all this complimentary "bien sur".

The room, in two stages, was lovely. It had a perfect view of the area. The bed was comfortable, and the room had all the amenities you would want.

The grounds of the hotel were also superb. Although we did not use the swimming pool, it did look extremely inviting!

The best though was the dinner. We ordered the "Les gourmandises de Bel Gazou", which consisted of two appetisers, one entree (foie gras or risotto), one main (lamb or fish), cheese, desert, and last the mignardises. Everything was delightful. The lamb, served in three different styles was exquisite. I ate it really slowly so that it would last longer. The surprise however were the mignardises. I was expecting a few bonbons with our coffee. Oh no - you get a trolly laden with sweeties, sorbets, marshmallows, the lot.... of you can choose 4. It was having dessert all over!

Breakfast, although on the expensive side (EURO 23) was also very good and recommended. The buffet had a wide range of hot breakfast food (sausages, bacon, eggs, etc...), cold meats and cheese, pastries, yoghurts, cereals, fruits etc....

All in all this place is amazing, the staff are extremely attentive and friendly, and the food is to die for (definitely worthy of their Michelin star).

The only downside of our stay is that we only stayed there for one night!

Date of stay: August 2011
  • Trip type: Travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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6  Thank daveramlu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 August 2011

My wife and I stayed at the Château for 5 days in August, it was from start to finish a wonderful experience with just one or two reservations rather than criticisms. We had reserved a standard room and had dinner every night from the 51 euro menu, occasionally dipping into the ‘a la carte’.
The hotel is stunning, set in its own wooded parklands. It has a large 20 metre swimming pool situated below the chateau with its own attendant who serves drinks/snacks throughout the day. Our room was in the roof area on the 2nd floor which was gained by climbing the circular staircase of the medieval tower…or you can use the lift! The room and attached bathroom were well kept throughout, the bedroom has modern flat screen television and internet connection, wifi is available in the lounge.
All the staff are very friendly and eager to please, nothing is too much trouble at any time. At dinner they get to know you very quickly, although some might find the attention a little too much at times. Eating at the chateau for five nights would bring my only reservation in that the menu did not change at all, even by using the a la carte it is not possible to avoid repeating some of the menu…not that you could find anything to dislike, the food is wonderful and beautifully presented. The wine list is extensive, ranging from around 24 euros upwards to !!! but there are many good wines at around 30 euros. The weather meant that we could eat on the terrace for most of our stay…very romantic.
The surrounding countryside is beautiful and full of history, with lovely towns such as Uzerche and Treignac. You can follow the ‘Route de Richard, Coeur de Lion’ which travels quite near to the castle, plus the many references to the ‘Black Prince’ and the ‘Hundred Years War’. If you can, travel to Oradour Sur Glane, which is about an hour to the north, but beware, it is an emotive place. Here, on 10th of June 1944, the entire population of over 600 were murdered by an SS detachment and the village was destroyed. The ruins of the village have been preserved by the French government as a reminder of the inhumanity of this deed and its lesson to be heeded…or not? We went on a brilliantly sunny morning with very few others in the village with us,,,,very powerful!
Overall, the château is a great ‘treat’, it is expensive, but you get what you pay for. The hotel owner is constantly supervising the running of the day; she is there at breakfast and at dinner. She has a tremendously happy and willing team around her who are always available, this includes her husband who is the head chef.
To sum it up I would say, go on spoil yourself!!

Room tip: Ask for second floor...tremendous views
Date of stay: August 2011
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank Seaglass67
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 July 2011

We picked this hotel because we were touring in the Dordogne region of France. The hotel is part of the Chateau/Relais group and fits into that style of hotel. We were upgraded to the tower suite which was a 'hoot'. Its on 3 levels making it a bit awkward, but heck, the view is absolutely fabulous, the romance great and overall lots of fun; but you better be in shape to climb the stairs.
The grounds are pleasant. The restaurant is average for this style of hotel. The staff were pleasant and courteous, however the wine recommendations were weak, they need to work on this.
The biggest problem is that it is a distance, not in kms, but in mins., to the major sites of the Dordgone region. Those lovely French country roads get a bit tedious at night so leave some extra time for travel.

Room tip: The tower room is great - lots of fun - but you better be in shape.
Date of stay: July 2011
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank travelled_from_TO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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