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All reviewsswim up bargreat locationthe main squarecentral parkhot waterthe hotel is cleanair conditioninghighly recommend this hotelrooms are spaciousvisiting granadathree nightsbreakfast was includedcommon areasla calzadaan oasissmall poolpools
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Reviewed 6 November 2017

I chose this hotel based on the Trip Advisor reviews. I was expecting a quaint hotel with an old charm. Personally, I was not charmed by any part of this hotel. Let me say this hotel leaves much to be desired. Perhaps my expectations were set to high. Don't get me wrong, I wasn't expecting the Ritz Carlton. Luckily, we only stayed here one night. If you are on a budget and just need a place to crash this is the place for you. If you want comfort, a feeling of security, a hot shower and amenities you should keep it moving. They do provide parking for your vehicle. The parking is located adjacent to the building in what looks like a mechanics yard. The gate to the parking area is pad locked and requires hotel staff to let you in and out (at night). Please note,there is no lighting n the parking area. You will need a flashlight. The windows can easily be opened with a little force. When we arrived there were no towels in the room. I walked to the front desk, as calling the front desk was not an option to request towels. When the towels arrived it was not a full set; we received all large towels. We checked out of the hotel around 4am and quickly made our way back to Managua to check into another hotel.

The positive: The hotel staff is very pleasant.
The Negative: The pool area, The entire room, The beds, The shower, The hot water (lack of) in the shower, Parking, Bugs/Lizards, and the windows.

  • Stayed: November 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Marc T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelcolonialgranada, Director General at Hotel Colonial, responded to this reviewResponded 8 November 2017

Dear Mr Marc,

Thank you for taking the time to write a review and by that giving us a chance to clarify your complaints. We notice it is your first review ever here in TripAdvisor and we would have hoped its was better.

First wed like to address the room, which is a very spacious Double with 2 queen beds, it was a really nice room right by the first pool. Regarding the towels, When you arrive at the Hotel before check in, if the room is available we of course allow our guest to check right in without any additional charges, since your room was just cleaned when you checked in, the maids where in the process of getting these to you. Also in the room, there is a phone that works perfectly, and right next to the phone is a note that says DIAL 9 FOR FRONT DESK . But we are glad that as soon as you asked for them we got these to you right away. The set of towels we offer are the large body towel and a medium hand towel. In the rest of the negatives you don't really specify why you didn't like them (the pool, room, beds) you generalize so in that confusion we cant really know or address these.

Now wed like to address the parking space. Hotel Colonial use to not have a parking area and guest use to have to park nearby, we worked really hard with the City Hall and other entities to try and get the lot next to us for our guests, it was hard because it is considered a Colonial Structure , and although its an open space lot its considered a historic building. We finally achieve this just last year. We with the permission of city Hall we were allowed to fix the rooftop tiles and structure, and restore the place as much possible. All this for our guests! It is a closed garage with a big padlock and yes, the guest do have to ask at the front desk for access, for security reasons we have to have control over who goes in and gets out. We have security cameras right outside , and the day and night guards making their rounds. Regarding the "mess" we did have a guest who came in having car trouble and our staff was kind enough to call for help and got this mans car fixed, maybe that was the mess you saw ,but it wasn't in the way on yours or any other car so we don't understand how this could have affected you. We do apologize for not lighting up the garage when you checked out at 4am, we are very sorry and this was our fault. There is a light in the nigh time and we will make sure this doesn't happen again.

Thank you anyways Mr. Marc for staying with us, we will take all that we can in to consideration and work hard to improve.

Best Regards, Laura

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2017

I was just at Hotel Colonial yesterday and today, with my husband and our baby. The Hotel its beautiful, the staff is friendly and courteous it’s very convenient and surprisingly affordable for being almost across the street from the most visited site of the Granada Cathedral. Hotel Colonial is design and decorated so beautiful with original paintings and had made tiles, it makes you feel like you’re back in time of the era of the city’s foundations V centuturies ago. They have not one, but two pools with a bar right next to it...We will definitely come back and tell everyone I know about it, Hotel Colonial you and everyone must experience it!...We Loved it!

Room Tip: All rooms are nice, and quite!
  • Stayed: September 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank Rudyard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelcolonialgranada, Director General at Hotel Colonial, responded to this reviewResponded 30 September 2017

Dear Guest,

Thank you so much for your review. We are happy to know you liked your stay with us and enjoyed our Hotel and staff. We hope to welcome you again in the future!

Best Regards, Laura Acevedo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2017 via mobile

Had a great stay in Granada here: the pool is excellent, hotel is clean, and the staff are so accommodating. Thank u to everyone at the hotel, especially adrien ! Would recommend to all sorts of travellers

Gracias !

Stayed: August 2017, travelled with friends
Thank Negin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelcolonialgranada, Director General at Hotel Colonial, responded to this reviewResponded 30 September 2017

Dear Mr. Negin,

Thank you so much for writing us a comment about your stay. We are happy to know you liked our pools, cleanliness and staff. I will give your regards to Edrien. Thank you for your recommendations!

Best Regards, Laura

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2017

Our group of 17 was at the end of busy 12 days in Nicaragua where we served in a small village. Our final two nights in Granada were delightful at Hotel Colonial. An excellent place to end our wonderful time in Nicaragua Close to the plaza and cathedral. Rooms are around two swimming pools that are just like the photos on the web site. Large rooms that are clean and quiet. Breakfast is served in a wonderful location and large portions of delicious food. Many varieties of fruit too. The staff was excellent. Highly recommended and will stay here again

  • Stayed: August 2017, travelled with friends
    • Value
    • Rooms
    • Service
Thank Catherine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelcolonialgranada, Director General at Hotel Colonial, responded to this reviewResponded 16 September 2017

Dear Mrs. Catherine,

Thank you very much for your comment! If was a real pleasure to have your group stay here and we appreciate you choosing us above all other hotels in Granada. We hope to remain you favorite in Granada. Thank you again and please come visit soon!

Regards, Laura

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2017

We stayed in multiple hotels while in Granada, definitely my favorite one! The location is perfect and the staff or so helpful! Pools were refreshing and the bar was nice to relax and read at. Would recommend staying there for any trip!

  • Stayed: June 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank albutler1178
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelcolonialgranada, Director General at Hotel Colonial, responded to this reviewResponded 16 September 2017

Hello Mrs. Butler,

Thank you very much for your kind comment here on TripAdvisor! We are happy to have you stay with us and we hope you continue to stay here for all your visits to Granada. Thank you again!

Regards,
Laura Acevedo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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