First, the actual resort. Nice entrance. Wooden walk ways look old and tired. Ponds under the walkways are full of algae. If you book a pool/sea view room, be prepared for lots of noise at night from the resort and neighbouring resorts. The rooms facing away from the resort are quieter. The rooms are standard 10 year old 4 star resort rooms, nothing special. The worst part is that the floors are wood in the bedroom and it sounds like bombs are going off upstairs when people walk on their floor above you. I can't understand why they would use wooden floors that make so much noise!
The shower and bathroom looks like something stuck in the 80's. Opening and closing of the cupboards can be heard in rooms on either side of you very clearly. The TV is so tiny it's hard to believe you are in a so called 5 star resort. The only nice thing about this place is the pool. The beach is ok, but a better experience can be had at any of the beach bungalows on white sands beach. The Chill just up the road from Amari is a way better deal. I had a look at the place and it is STREAKS ahead of the impersonally serviced Amari.
Next, the service. Although the main problem was Agoda messing up my booking by sending Amari information that only one person was staying, the thing that spoilt my stay here completely was the attitude of the staff.
I assumed after booking on Agoda which was the same price as the Amari website that I had booked 2 people. I have never had a problem with Agoda's booking system with regard to number of occupants. Checked in on Friday at Amari and they took a copy of my passport and credit card. Didn't mention a thing.
Saturday, wake up and go to breakfast with my fiance and after we finish eating, some woman comes to us to find out what room we are in to tell us there is only one breakfast included in my room rate. I was furious not because of only being one breakfast, but because they told me AFTER we ate. They didn't say anything to me at check in that there was only one breakfast included so I would have to pay for another. Instead, they wait like vultures until you finish eating to inform you that you will have to pay THB740 for an extra breakfast!
I went to the manager Pissamai who just told me to calm down. She offered no apology and solution instead all she did was take out my booking and repeatedly show me that my booking said one person and I would have to pay THB740 for breakfast. That was her solution for the customer. Then I was told I am lucky they didn't charge me for an extra person because my booking was for one person only! I should be getting charged an extra THB1500 per night! I don't know how they employ a woman like that to stand and give the customer the big [...] You - just point at the booking voucher and tell me to take it or leave it. I guess if you prepay they can do what they like. I will never stay at another Amari location in my life. It's a pity because my sister and her fiance will be married and June and were looking at Amari Emerald Cove to stay for 5 nights. Guess now I can tell them The Chill is the place to be.
- Official Description (provided by the hotel):
- Discover the wild beauty and peaceful setting of Koh Chang, one of Thailand's best-kept island secrets, at The Emerald Cove Koh Chang. This five-star Koh Chang resort on set on secluded Klong Prao Beach offers 165 rooms and suites, all with views of either the sea to the west or the jungle-covered hills to the east. While the soothing modern Thai interiors of the rooms and suites tempt you to relax inside, Koh Chang adventures await just outside your door. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Agoda and HotelQuickly so you can book your The Emerald Cove Koh Chang reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Amari Emerald Cove Koh Chang Hotel Koh Chang
- Amari Emerald Cove Hotel